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C&C Generals, Connection issues


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#1 Funtom

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Posted 14 September 2014 - 03:33 AM

There is a message that pops up from time to time. Also while playing a game this window appears from time to time and is quite annoying.

 

In english it says: Could not connect to server. (But actually everything works fine)

 

connection lost.JPG


Edited by Funtom, 14 September 2014 - 03:34 AM.


#2 Plokite_Wolf

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Posted 14 September 2014 - 07:20 AM


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BEFORE ASKING FOR HELP:

CAREFULLY read and watch our installation guides (LINK)

CAREFULLY read the following threads:

(How to report issues & Common Issues & Solutions)


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#3 Funtom

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Posted 14 September 2014 - 04:52 PM

Operating system: Windows 7

Version of game: Normal game version of generals (german version)

 

The error occurs while being online. It seems to be randomly distributed over time. (happens in average 4 times in 1 game)

My online opponent suffered the same issue.

 

I only use gentool to connect without launcher. Therefore I can not provide the error logfile.

 

----------------

The original problem:

 

There is a message that pops up from time to time. Also while playing a game this window appears from time to time and is quite annoying.

 

In english it says: Could not connect to server. (But actually everything works fine)

 

connection lost.JPG

----------------

 

 

 

 

The common solution research gives the following result (but i doubt it suits the problem, but still is closest suggested solution)

 

- I get the following error when logging in: 'the transaction timed out without receiving a response'.

- Solution: This usually happens when you're logging in with your old nickname (the one used on GameSpy). You'll have to make a claim here to get that back. We do this avoid impersonation. In the meantime, use a different nickname.

 

However i thought it is not necessary for C&C Generals. I only used my old email as far as i can remember.


Edited by Funtom, 14 September 2014 - 04:52 PM.


#4 Plokite_Wolf

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Posted 14 September 2014 - 05:29 PM

However i thought it is not necessary for C&C Generals. I only used my old email as far as i can remember.

What made you think that was not necessary? You must strictly use new data.

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#5 Funtom

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Posted 14 September 2014 - 05:59 PM

I do not think that this is the problem however. I can do a workaround and make that window invisible by making it very small programmatically. This however would not be a proper solution :/

 

Ill request my name just to try if it solves the problem.

-edit-

just saw your post:

http://forums.revora...names/?p=969609

 

I can do a workaround for this, just tell me if you can not solve this problem. (But its a rather ugly workaround, so if many people having this issue its better to solve it the usual way, if this is possible.)


Edited by Funtom, 14 September 2014 - 06:10 PM.


#6 Phil

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Posted 14 September 2014 - 06:35 PM

Maybe this is related to the component for statistics. Are you using the version of GenTool that uses the experimental statistics service by Shatabrick.com?


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#7 Funtom

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Posted 14 September 2014 - 06:36 PM

yes, im using gentool version 6.7

 

This sounds probable, as this issue first happened after updating.



#8 Phil

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Posted 14 September 2014 - 06:40 PM

Okay, we'll try to solve it in the future. Would be great if you could give us an exact date and time and your (public) IP address when you observe it again to make the lookup easier for ToxicShock.


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#9 Funtom

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Posted 16 September 2014 - 03:09 AM

Ok thx Phil, the problem did not happen in the last few days. I hope it is gone away :)



#10 xezon

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Posted 20 September 2014 - 10:56 AM

Thanks for reporting. Good stuff.


Gain access to CNC Online servers by using GenTool for Generals and Zero Hour.

http://www.gentool.net/

 

"GenTool provides enhanced game controls and optimizations to maximize your online gaming experience. Additionally it comes with three anti cheat solutions for Generals and Zero Hour. The program is easy to install and is fully functional with C&C Generals 1.8, C&C Generals Zero Hour 1.04, Generals Deluxe Edition, The First Decade and The Ultimate Collection."


#11 Funtom

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Posted 20 September 2014 - 09:52 PM

Thank you for fixing.






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