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please give me ladder points for this game


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#1 MGS_LiquidOCELOT

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Posted 17 December 2016 - 08:58 AM

Match id : 0ab8ba97f5af

 

Also could you pls tell me why my friend alvin tey games are not counting cheers



#2 ToxicShock

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Posted 17 December 2016 - 05:11 PM

Sorry, as a matter of policy, we do not give ladder points caused by a fault.      That happens to everyone now and again.      It might be easier to get alvin tey to make his own report. Do you have any more details about his problem? Sometimes a problem like that is due to either the launcher being faulty or the game being corrupt and can be fixed by a reinstall.

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#3 Alvin_Tey

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Posted 19 December 2016 - 02:37 PM

Sorry, as a matter of policy, we do not give ladder points caused by a fault.      That happens to everyone now and again.      It might be easier to get alvin tey to make his own report. Do you have any more details about his problem? Sometimes a problem like that is due to either the launcher being faulty or the game being corrupt and can be fixed by a reinstall.

 

Hi ToxicShock,

 

I am not sure why my game is not raked. Can you please help investigate? How can I give the ladder points to MGS_LiquidOCELOT?

 

Alvin



#4 ToxicShock

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Posted 21 December 2016 - 07:30 AM

Hi there,

Do any of your nick names rank? Do you get a stats error at the start of every game?

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#5 MGS_LiquidOCELOT

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Posted 21 December 2016 - 08:17 AM

yes he gets stats error every game, is this because he has over 20k matches pls fix it for him



#6 ToxicShock

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Posted 21 December 2016 - 08:58 AM

I am pretty sure that the number of games is not a problem and won't be until he reaches 2 billion games, at the least. I think there's a problem with his game and that reinstalling it completely is likely to fix that. I'll look into it a bit more before I suggest that he tries that.

I would still like to know whether other nick names will rank and record games.

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#7 MGS_LiquidOCELOT

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Posted 28 December 2016 - 09:26 PM

with other ids also not working he currently playing with sgblue account no matches are accounted in database help him pls toxic shock 



#8 ToxicShock

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Posted 29 December 2016 - 10:34 AM

I am afraid that reinstalling the launcher and the game is the most likely fix at the moment. If that does not help, we will have to start looking at connectivity to Shatabrick. Let's hope we don't need to do that and that the reinstall fixes the problem, as it usually does.

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#9 Alvin_Tey

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Posted 05 February 2017 - 02:45 PM

I have reinstall the launcher and it still not working. Please help me investigate. I didnt get ranked for alll my account.



#10 ToxicShock

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Posted 05 February 2017 - 04:12 PM

Did you reinstall Red Alert 3? Please do that now.

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#11 MGS_LiquidOCELOT

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Posted 19 February 2017 - 04:38 PM

he cant get ranked toxic shock please help him its been 2 to 3 months now i am asking again is this because of 30k plus games on his account i thought you said unless its a million he is on safe side help him pls 



#12 ToxicShock

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Posted 19 February 2017 - 05:41 PM

Did you reinstall Red Alert 3? Please do that now.

 

Has he done that, or not?    Honestly, a complete reinstall (including removing the game from Window Control Panel Remove programs) usually fixes this.


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#13 MGS_LiquidOCELOT

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Posted 19 February 2017 - 08:26 PM

i dont know toxic shock i will email him pls fix my other query about if i can play mod online help me






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