Best Answer Edvin2090 , 08 January 2019 - 11:32 AM
Try this
- Upon login, the game says: "The specified account or sub-account wasn't found".
Solution: Make sure you have set up a Server Loginand that you're using the right information to log in (you can check under My Account on the website).
For Generals, Zero Hour and Red Alert 3, your account name is the E-mail Addressyou used to register.For C&C3 and Kane's Wrath, your account name is the Server Login name displayed under My Account on the website.
- When I try to log in, I get the following error: 'user supplied an incorrect password'.
Solution 1: This can be caused by two things. Most commonly this happens when you don't use the C&C:Online Password but the password you used to create your Revora account. Make sure you use the Server Password displayed under My Account.
Solution 2: This has been reported to happen when the nickname you are attempting to use is too long.
Solution 3: It is possible that you may be using a Foreign Version of Windows, possibly trigger the wrong characters or keyboard layout while attempting to login.
Please log into the website and change the Server Account Password to numbers only and give it another try. If still out of luck and believe something might be wrong with your account, please make a support topic here for further assistance. (Credits to ToxicShock for figuring this out)
More info here [READ BEFORE POSTING] Common Issues & Solutions - C&C:Online Support
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