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Generals Zero Hour, Windows 10, Profile with that user name already exists

windows 10 profile with that user exists generals zero hour

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#1 Artemis128

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Posted 27 August 2016 - 05:08 PM

Hi Guys,


When I try to play Generals Zero Hour online, and click on login I get "A profile with that user name already exists".


I use the correct email, username and password. If I change the username I just get "Invalid username and password", however if I use the correct details that I use on this site I get the above mentioned error.


I can't attach the log file is it is empty, I'm using Gentools.


Any ideas?

#2 Plokite_Wolf


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Posted 27 August 2016 - 05:18 PM

Check if you are confusing your C&C:Online password with your Revora forum password.

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#3 Artemis128

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Posted 28 August 2016 - 06:36 AM

Check if you are confusing your C&C:Online password with your Revora forum password.

Thanks for the reply.


I've changed the username and password on the cnc-online site, now if I use my old username/password I still get the error "A Profile with that username already exists" when I click on "Login"

When I try the new updated username and password I get an error "Could not connect to command and conquer online", but when I give it an incorrect password I get "Invalid username or password" so it does try to authenticate, but when the details are correct I get that the service is offline.

#4 ToxicShock


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Posted 28 August 2016 - 08:05 AM

I think you are mixing up "user name" and "Online ID". You don't use the "log in name" to log into Generals or Zero Hour (or RA3). Your profile is your nick name (aka Online ID, aka nick name). Please try making up a new "Online ID" and use that one to try to log in.

This guide should help you and show you what to enter when you log into your game;

C&C:Online User Guide

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