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RA3 fails on startup (no eror message) after working properly before

ra3 startup no error message

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#1 sc3210

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Posted 01 October 2016 - 10:26 PM

Hi,

 

I used C&C online before with no issue, it bought me in and connected. But recently, when I try to launch the game it just cancels itself. It brings up the "preparing to launch" screen, but then does nothing else. I've checked the forums and the common issues thread but nothing I've seen matches this problem. Anyone can help?

 

info: steam, already hooked, desktop shortcut and steam shortcut not working, run as admin brings up C&C online menu, but still wont launch game. Game works properly when I uninstall C&C online, and C&C online works with other C&C games.

 

Ty in advance



#2 ToxicShock

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Posted 02 October 2016 - 04:08 AM

Please could you provide your error log. See How to Report Issues for instructions.

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#3 sc3210

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Posted 02 October 2016 - 03:41 PM

Hi ToxicShock,

 

Sorry about the ambiguity

 

Title: Red alert 3, Steam version, normal

 

No error message, error occurs when I click on either the steam game or the desktop shortcut. Game simply does not load when it is hooked by c&c online. (Tried running it from the file itself in C:\Program Files (x86)\Steam\steamapps\common\Command and Conquer Red Alert 3, it brings up c&c online, I click RA3, it shows the initial startup screen but then nothing loads)

 

OS: Windows 10

 

Error log file:

----- C&C:Online Launcher Start -----
Game: Red Alert 3
Red Alert 3 Install Path: C:\Program Files (x86)\Steam\steamapps\common\Command and Conquer Red Alert 3\
Started game with: "RA3.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Red Alert 3. Detaching...
ERROR: game.dat process not found.
 
Error log when run from file location:
----- C&C:Online Launcher Start -----
Game: Red Alert 3
Red Alert 3 Install Path: C:\Program Files (x86)\Steam\steamapps\common\Command and Conquer Red Alert 3\
Started game with: ""C:\Program Files (x86)\Steam\steamapps\common\Command and Conquer Red Alert 3\RA3.exe" "
Caught CREATE_PROCESS_DEBUG_EVENT from Red Alert 3. Detaching...
ERROR: game.dat process not found.
 
Please let me know if there's any more info you need.
 
Thank you


#4 ToxicShock

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Posted 03 October 2016 - 03:46 PM

If you unhook the game and start it normally (from Steam) do you still get that error? It looks like the game is not launching at all (rather than launching and then crashing).

If you get the same error when launching without the launcher, you should probably be asking Steam support to help you. They will be better equipped to do that than we are.

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#5 sc3210

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Posted 03 October 2016 - 05:17 PM

Currently the error only happens when I hook the game with c&c online. I played it yesterday offline with no problems. Launched it from the steam interface once, and the shortcut the other time, no issues. It's not steam, definitely has something to do with c&c online.

#6 ToxicShock

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Posted 03 October 2016 - 06:22 PM

Could you try unhooking the game, starting the game from the shortcut you made and then, once the game is loaded but before you log in, opening the launcher and hitting the RA3 button and then logging in. Please could I see the log from that?

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#7 sc3210

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Posted 05 October 2016 - 02:10 AM

So, to unhook the game I had to uninstall and re install. I followed your instructions: run game from shortcut, minimize, open c&c online, clicked red alert 3, it brought up the already running game, I tried to log in, and it said: Could not connect to backend server. I'm sorry but I can't for the life of me find the Error log file in the %Temp% file.

 

Ran C&C online as admin, so that's not the issue.

 

Any Ideas?



#8 ToxicShock

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Posted 07 October 2016 - 05:40 AM

Why did you have to uninstall to unhook? Something was amiss there. Did you uninstall and then re-install the launcher afterwards?

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#9 sc3210

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Posted 07 October 2016 - 02:29 PM

I couldn't find an option to unhook anywhere. I tried just selecting it again from the hooking menu but it wouldn't un-highlight, and I couldn't find any instructions online to unhook other than if it doesn't work just uninstall and reinstall it. I followed the instructions afterwards.

Is it supposed to unhook when you select it again from the menu or did I miss something?

#10 ToxicShock

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Posted 07 October 2016 - 03:14 PM

Yes, you should be able to hook and unhook from the menu. Please confirm that you can do that now.

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#11 sc3210

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Posted 08 October 2016 - 12:27 AM

I still can't unhook by selecting the game from the menu. the check mark never disappears. Any ideas how to fix that?



#12 ViperMkVII

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Posted 08 October 2016 - 02:12 PM

Press WinKey + R, then write regedit and press Enter to open your Registry Editor.

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RA3.exe

And remove the "Debugger" value.


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#13 sc3210

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Posted 08 October 2016 - 06:35 PM

Thank you Viper.

 

That allows me to successfully unhook the game, but I'm still running into the same issue where it won't launch at all when hooked, nor will it work when I launch it normally then select it from C&C online.

 

However, I did get an error log from launching the game, then selecting it from C&C online, then trying to log in. Here it is:

 
----- C&C:Online Launcher Start -----
Game: Red Alert 3
Red Alert 3 Install Path: C:\Program Files (x86)\Steam\steamapps\common\Command and Conquer Red Alert 3\
Started game with: "RA3.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Red Alert 3. Detaching...
Found game.dat process. PID 12264
ERROR: game.dat process not found.
 
 
----- C&C:Online Launcher Start -----
Game: Red Alert 3
Red Alert 3 Install Path: C:\Program Files (x86)\Steam\steamapps\common\Command and Conquer Red Alert 3\
Started game with: "RA3.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Red Alert 3. Detaching...
Found game.dat process. PID 122646448
ERROR: game.dat process not found.
 
Please let me know if this helps.
 
Thanks.


#14 ViperMkVII

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Posted 10 October 2016 - 06:50 PM

Can you try to turn off your Antivirus software, then hook your game again and try again?


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#15 sc3210

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Posted 12 October 2016 - 02:32 AM

Tried turning off AV software, hooked and launched, same issue. Loads a steam screen for a moment, then cancels and nothing happens.



#16 ToxicShock

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Posted 12 October 2016 - 07:22 PM

You might have to remove the AV software entirely. Some AV programs claim to be inactive (believe it or not, this is quite a common problem) when they are still active.

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