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"Can't connect to backend server RA3"


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#1 bocksington

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Posted 01 December 2016 - 06:30 PM

Hello,

I am trying to play Red Alert 3 Online.  I am able to play C&C Kanes Wrath successfully.  

When attempting to log onto RA3:

1. Opened C and C Online as Admin
2. Clicked Launch RA3 from C&C Online
3. Attempted to Login using my email and password.  (double checked all that)
4. "Can't connect to backend server"

Windows 10
Origin Version of RA3
 

Using server nntest.cnc-online.net:30000
Bound to local port 54630
Bound to local alternate port 54631
Resolving hostname 'nntest.cnc-online.net'...
Resolved server host to be '37.247.49.213'
Sending client INIT from port 54630 to nntest.cnc-online.net:30000
Received server INIT [164120]
Our public address is 69.180.245.254:54630
Sending client INIT2 [164120] from port 54631 to nntest.cnc-online.net:30000
Received server INIT2 [164120]
Our alternate public address is 69.180.245.254:54631
Sending cient START [164120] from port 54631 to nntest.cnc-online.net:30000
Received server START [164120]
Server extra port is 40000
Sending client PING [164120] from port 54630 to nntest.cnc-online.net:40000
Received server PING(2) [164120]
Received server PING(3) [164120]
Received server PING(4) [164120]
 
===========
  SUCCESS
===========
Received 3 pings from nntest.cnc-online.net:40000.
NAT negotiation works with your router and connection.
==> You do not have to use port forwarding.
Press any key to continue . . .


#2 ViperMkVII

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Posted 01 December 2016 - 07:59 PM

Hi! Could you also please post your launcher Error Log?
If you don't know how to do that, you can read the pinned thread How to report issues:

  • Your error log file. This can be found by typing %TEMP% into your Windows search bar. The file you need is called CNCOnline_Log.txt. You may upload it into your post or copy and paste its contents.

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#3 bocksington

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Posted 01 December 2016 - 11:53 PM

Yes Of Course :
 

----- C&C:Online Launcher Start -----
Game: Red Alert 3
Red Alert 3 Install Path: M:\Program Files (x86)\Origin Games\Command and Conquer Red Alert 3\Red Alert 3\
Started game with: "RA3.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Red Alert 3. Detaching...
ERROR: game.dat process not found.


#4 ViperMkVII

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Posted 02 December 2016 - 03:07 PM

Is your Red Alert 3 from The Ultimate Collection bundle?


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#5 bocksington

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Posted 02 December 2016 - 06:35 PM

Yes,

and now my C&C3 doesnt work anymore :(
 

 
----- C&C:Online Launcher Start -----
Game: Kane's Wrath
Kane's Wrath Install Path: M:\Program Files (x86)\Origin Games\Command and Conquer 3 TW and KW\Command Conquer 3 Kanes Wrath\
Started game with: "CNC3EP1.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Kane's Wrath. Detaching...


#6 ViperMkVII

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Posted 02 December 2016 - 11:33 PM

Please install the Fixed launchers for the Ultimate Collection (Which is available in pinned thread "Common Issues & Solutions" too);

If it doesn't work, try disable "Origin in game" (you can find that inside RA3's game settings in Origin);


post-219586-1446648251.png

#7 Lourie054

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Posted 08 December 2016 - 04:28 AM

I also got the same problem such as not able to connect to Backend server.

 

Worse thing for my login is i doesn't have any C&C Online log and yes i use Ultimate Collection as well for this.



#8 ViperMkVII

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Posted 08 December 2016 - 07:21 PM

I also got the same problem such as not able to connect to Backend server.

 

Worse thing for my login is i doesn't have any C&C Online log and yes i use Ultimate Collection as well for this.

Are you sure that you started your game from C&C:Online Launcher?


post-219586-1446648251.png

#9 ViperMkVII

ViperMkVII

    What is this?

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  • Location:Ylati, Anorev
  •  C&C:Online Red Alert 3 Player~

Posted 08 December 2016 - 07:22 PM

I also got the same problem such as not able to connect to Backend server.

 

Worse thing for my login is i doesn't have any C&C Online log and yes i use Ultimate Collection as well for this.

By the way you should post your own topic, so we could make things clearer ^ ^


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