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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

news_commonissues.png
 
This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#901 AlexB

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Posted 02 April 2018 - 10:59 AM

I would need the except.txt to say more. It's a blitter error, which means that the game most likely wrote out of array bounds. Hard to diagnose.

#902 Valherran

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Posted 02 April 2018 - 02:40 PM

I would need the except.txt to say more. It's a blitter error, which means that the game most likely wrote out of array bounds. Hard to diagnose.

 

Here you are:

https://www.dropbox....except.txt?dl=0



#903 mrvecz

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Posted 02 April 2018 - 06:14 PM

Act 1 Killing Fields mission is crashing ... abit. a while after i try to reach Rashidi with tesla troopers destroying fence.

Here is the most recent log from Killing Fields

Spoiler
 
And here is the dl link for debug,except and extcrash dump

Edited by mrvecz, 02 April 2018 - 06:15 PM.


#904 AlexB

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Posted 02 April 2018 - 06:19 PM

Thanks. Blitter error while drawing the mouse cursor... I'll have to take a closer look as to why this happened. Will take some time.

#905 isaac103

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Posted 04 April 2018 - 01:25 AM

Found this in my Syringe log today...

 

Spoiler



#906 StolenTech

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Posted 04 April 2018 - 07:53 AM

so recently I updated to windows10 (or forced to update because of microsoft bullshit) and after that my game has been behaving strangely ever since.
When I try to launch any game be it single or multiplayer the game never open even though it keeps saying "a game is in progress" for several minutes before it goes away as if I never even launched the game.

I tried restarting my client and PC several times, I even reinstalled the mod several times,and when I did that each time I can play 1 game normally and then afterwards it goes back to the same issue mentioned above.

what's even weirder is that the windows update didn't affect the other mods I have installed.



#907 BFPkiller

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Posted 05 April 2018 - 04:31 PM

sorry for asking but i couldnt find it.

 

since 3.3.3 i cannot use taunts anymore, we kinda like to use it on our lan parties, so i was hoping anyone could answer this.

 

thanks in advance



#908 Yuri Clone 1293789

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Posted 05 April 2018 - 11:56 PM

So, I got an error when I tried loading a mission from the Allied campaign so I could finish it.

My laptop screen went black for a bit, started hearing the game soundtrack, and then I got an error message.

I went through the files and found the "except" text document and this is what it had on the top over some numbers and stuff:

Internal Error encountered!

---------------------
Ares version: 18.26.126
---------------------
Exception code: C0000005 at 004A95CE
Registers:
EIP: 004A95CE ESP: 0019D1CC EBP: 0019D214
EAX: 17D23970 EBX: 00890000 ECX: 00000018
EDX: 0019D1E0 ESI: 0E626000 EDI: 0087F7E8

 

And here's the stuff from the "debug" text document:

 

Spoiler

 

Let me know if there's anything else I need to post here to fix the problem.



#909 JcN

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Posted 07 April 2018 - 07:12 PM

- Crashes when I try to launch a mission, both Skirmish and Campaign...sends me back to Client / lobby: "Error - Unable to set the video mode".
- Changed properties (compatibility; run as admin), rebooted...still no go.

- Win7

 

- Can't upload the log file, so just pasted text here:
 

Spoiler

Edited by Speeder, 30 April 2018 - 04:57 PM.


#910 isaac103

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Posted 10 April 2018 - 05:35 AM

Had the client reappear after attempting to start a game. It happened again tonight while attempting to play a custom map. All .EXE files set to Windows XP SP3 compatibility and Admin mode.

 

Spoiler



#911 Handepsilon

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Posted 11 April 2018 - 11:30 AM

@JcN : Try different resolution


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#912 _Yukarin_

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Posted 12 April 2018 - 06:31 PM

I have some problem while installing MO on Windows 10

​I did try install MO 3.3.0 onto RA2/YR folders, already checked that main files exist and version is updated enough for installation.
​however, trying to active syringe.exe in order to run the game became unsuccessful, basically I received a log message from syringe.exe like this

 

 

 

[01:04:27] Syringe 0.7.2.0
[01:04:27] ===============
 
[01:04:27] WinMain: arguments = ""
[01:04:29] WinMain: No or invalid command line arguments given, exiting...
[01:04:29] WinMain: Exiting on failure.

 
​I can run the client with no problems but cannot initiate the match. I really need to know how could I fix this? 
​Syringe.exe, gamemd.exe, MOclient all run as admins and set compatibility to windows XP/SP2.



#913 Handepsilon

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Posted 14 April 2018 - 05:46 AM

You can't run syringe.exe directly. Try to run the game via the client and see what comes up

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#914 Kraizer

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Posted 16 April 2018 - 05:40 AM

Not sure if i'm in the right place or someone already mention this.

Everytime i load my Skirmish game the game become laggy. The map itself are not overpopulate with armies.



#915 CrimsonRaider

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Posted 17 April 2018 - 05:24 PM

Not sure if i'm in the right place or someone already mention this.

Everytime i load my Skirmish game the game become laggy. The map itself are not overpopulate with armies.

Sometimes it happens to me too, but I figured out one particular unit causes the slowdown to ~5-10 fps. It seems to be random, what kind of unit (building, infantry, tank) causes that, but right at the moment as I eliminate it, the game runs normally again.



#916 DrMaggot

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Posted 19 April 2018 - 08:20 AM

Hello

 

I'm having trouble here.

The game have been working great until today.

I have not changed anything but now I can't start any game.

 

I have tried to reinstall everything but it is still not working. Whenever I start a game, the client minimize as if the game was starting, then nothing happens and the client pops back.

 

Tell me if you need anything more. Thanks !



#917 StolenTech

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Posted 19 April 2018 - 09:22 AM

check your anti-virus and restart your PC.



#918 DrMaggot

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Posted 19 April 2018 - 01:20 PM

Ah yeah thanks the client was somehow quarantined... Never happened before idk why.



#919 PACER

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Posted 19 April 2018 - 02:23 PM

Ah yeah thanks the client was somehow quarantined... Never happened before idk why.

 

Ares DLL is clearly unknown to Westwood when they developed the game. In order to implement the new features we need to inject the DLL inside, and add hooks to some binary locations to call the new functions. Such techniques are frequently utilized by viruses, and antivirus software hate them.


In-game speed vs real life speed?   
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#920 Zextole

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Posted 20 April 2018 - 03:24 PM

Hi! Game always freezes at random time, when i am trying to play Ultima Arena map (oil control mode). Here is syringe log
 
Spoiler





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