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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread

Started by Speeder, Dec 16 2016 09:25 PM

Best Answer Speeder, 05 April 2024 - 11:38 AM

This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.

The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.

Solutions to these problems on:

- Website: https://mentalomega.com/issues

- Discord: https://mentalomega.com/discord

(support_solutions & support channels)

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1430 replies to this topic

#1041 Dr. Arcade

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7 posts

Posted 27 July 2018 - 09:18 PM

The luancher client works, but it won't start an actual game. When I try to start one, the launcher just minimizes for a second, then pops back up at the setup screen without starting the game.

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#1042 isaac103

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357 posts

Posted 28 July 2018 - 04:30 AM

The luancher client works, but it won't start an actual game. When I try to start one, the launcher just minimizes for a second, then pops back up at the setup screen without starting the game.

That's a common problem that pops up from time to time. Restart your computer. That should fix it.

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#1043 Claxi

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7 posts

Posted 28 July 2018 - 02:49 PM

I have every file in check, but for whatever reason, pressing escape key, which supposedly shows the pause menu, does not show the menu and just freezes my screen instead.

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#1044 StolenTech

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Posted 28 July 2018 - 04:46 PM

I have every file in check, but for whatever reason, pressing escape key, which supposedly shows the pause menu, does not show the menu and just freezes my screen instead.

change renderer from options

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#1045 Claxi

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7 posts

Posted 28 July 2018 - 11:12 PM

I have every file in check, but for whatever reason, pressing escape key, which supposedly shows the pause menu, does not show the menu and just freezes my screen instead.

change renderer from options

By the way, my friend who plays mental omega, says he can't build an airbase

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#1046 Zoombek

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11 posts

Posted 29 July 2018 - 02:07 AM

I'm trying to get MO to run windowed but it keeps crashing. is there a solution for this, or is it impossible to do?

Edited by Zoombek, 06 August 2018 - 05:04 AM.

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#1047 isaac103

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357 posts

Posted 14 August 2018 - 10:00 PM

Spoiler

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#1048 AlexB

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143 posts

Location:Germany
Projects:Ares, Arda, ...
Your ad here!

Posted 15 August 2018 - 02:54 PM

Spoiler

[...]
Exception handler fired!
Exception C0000005 at 00424665
Exception data has been saved to file:
C:\Program Files (x86)\Origin Games\Command and Conquer Red Alert II\debug\snapshot-20180814-175801\except.txt
Default
Focus_Loss()
Focus_Loss(): _MouseCaptured = false
Focus lost
Making a memory dump

Fatal Error:
The cause of this error could not be determined.

(One or more parser errors have been detected that might be responsible. Check the debug logs.)

A crash dump should have been created in your game's \debug subfolder.

You can submit that to the developers (along with debug.txt and syringe.log).
Exiting...

That's again an animation that has no type. From just the debug.log I cannot tell more. If the source of this error is not known to the MO guys, I would need the crash dump for this.

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#1049 isaac103

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Members
357 posts

Posted 15 August 2018 - 05:01 PM

Spoiler

[...]
Exception handler fired!
Exception C0000005 at 00424665
Exception data has been saved to file:
C:\Program Files (x86)\Origin Games\Command and Conquer Red Alert II\debug\snapshot-20180814-175801\except.txt
Default
Focus_Loss()
Focus_Loss(): _MouseCaptured = false
Focus lost
Making a memory dump

Fatal Error:
The cause of this error could not be determined.

(One or more parser errors have been detected that might be responsible. Check the debug logs.)

A crash dump should have been created in your game's \debug subfolder.

You can submit that to the developers (along with debug.txt and syringe.log).
Exiting...

That's again an animation that has no type. From just the debug.log I cannot tell more. If the source of this error is not known to the MO guys, I would need the crash dump for this.

So go ahead and upload the crash dump then?

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#1050 AlexB

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143 posts

Location:Germany
Projects:Ares, Arda, ...
Your ad here!

Posted 15 August 2018 - 08:33 PM

So go ahead and upload the crash dump then?

I'm not sure. Maybe the reason is known already, then it wouldn't be needed. If it's not known what causes this, then yes, it would help me to find out. But if i can get around analyzing this, I'll try to do so.

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#1051 DiAngelis

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1 posts

Posted 18 August 2018 - 05:20 PM

When I click the "Map Editor" option an error message that says "The program can't start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem." pops up.

Then I click "OK" on the error message which closes it but then it immediately pops back up again so I click "OK" on it again and this happens about 18 times.

After it finally goes away the map editor loads up, strangely enough, however it's missing a lot of placeables and stuff so it's still unusable.

Does this happen to others or am I the first case of this?

I got the same problem. I've tried run as admin, clean reinstall, install the .dll manually, repair visual C++ 2012 both x86 and x64 but still no luck with the map editor. It worked properly before I reset my laptop to factory settings. Any suggestion?

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#1052 Handepsilon

Firestorm Gnome

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Location:Indonesia
Projects:Renegade X: Firestorm
*intensely rolls around*

Posted 19 August 2018 - 04:12 PM

Try installing Visual C++ 2011. The new versions of Visual C++ doesn't contain the older version's files.

I like gnomes

Visit us in Totem Arts site
(Firestorm is still Soon^TM)

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#1053 zpimp

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20 posts

Posted 19 August 2018 - 10:11 PM

edit:

i have made some scripts to automate playing on linux, tested on manjaro 17.1 x64 , wine 3.12, mono 5.12

install wine and mono (your linux mono, not wine-mono)

create wineprefix, copy all files (game + mod + this) in a directory mo in drive_c (it has to be named mo)

run ./conf-mo.sh and play from the mo shortcut on your desktop

this removes the need for you to mess with other files and directories

thanks to @ghost for the idea

https://github.com/C...mment-329967775

Attached Files

ra2mo3-linux.zip 3.01KB 38 downloads

Edited by zpimp, 21 August 2018 - 10:30 AM.

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#1054 stickpge

New Members
3 posts

Posted 27 August 2018 - 06:40 PM

heres the issue I've tried 9 times in a row now to start a COOP campaign online and when ever someone joins it saiys they have different files than me and after that if I try to start it give the error message blow which translated says

Length cannot be less than zero

paramatername: Length

a picture is included so anyone can see the issue

https://sta.sh/0rh0yfrv91i

Edited by stickpge, 27 August 2018 - 06:44 PM.

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#1055 Handepsilon

Firestorm Gnome

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2,325 posts

Location:Indonesia
Projects:Renegade X: Firestorm
*intensely rolls around*

Posted 28 August 2018 - 05:17 AM

Have you tried playing skirmish on your own?

Maybe try reinstalling MO, could be some faulty installation going on

I like gnomes

Visit us in Totem Arts site
(Firestorm is still Soon^TM)

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#1056 stickpge

New Members
3 posts

Posted 28 August 2018 - 02:27 PM

thing is it only happens with other players in session I tried launching the game without players in the lobby it worked fine, but when a player is in it straight refuse to work

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#1057 Handepsilon

Firestorm Gnome

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2,325 posts

Location:Indonesia
Projects:Renegade X: Firestorm
*intensely rolls around*

Posted 29 August 2018 - 01:22 AM

Did you download any ini files or other MO stuff from other places other than the MO site?

I like gnomes

Visit us in Totem Arts site
(Firestorm is still Soon^TM)

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#1058 Syzal

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6 posts

Posted 29 August 2018 - 03:14 AM

I can't seem to play multiplayer for some reason, as it says my game files are different from everyone else. I recently downloaded the game from origin, and the only differing file that I know of is the DDraw patch to fix the black screen in the vanilla game. Once I click launch with someone else ready, the game just crashes and an error pops up. I don't remember what it said and it's hard to test it since nobody wants to help

Same problem as stickpge I think, and deleting the dll breaks mental omega on startup

Edited by Syzal, 29 August 2018 - 06:35 AM.

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#1059 Handepsilon

Firestorm Gnome

Members
2,325 posts

Location:Indonesia
Projects:Renegade X: Firestorm
*intensely rolls around*

Posted 29 August 2018 - 02:00 PM

DDrawCompat is already included in 3.3.3 version. You don't need to download an additional one because it already fixes black screen error in Windows 8/10

I like gnomes

Visit us in Totem Arts site
(Firestorm is still Soon^TM)

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#1060 Syzal

Members
6 posts

Posted 29 August 2018 - 05:09 PM

I think I know the problem, but I'm not completely sure if that's what's causing the error. My gamemd is patched to 1.0.1.1, but I can't seem to be able to downgrade it to 1.001 since the patch exe I downloaded isn't working