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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

news_commonissues.png
 
This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#441 TheWankBank

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Posted 29 March 2017 - 06:35 PM

Guys my online issue, can anything be done about it? ._. 

 

Would really love to play online, I remember in 3.0 I could play online without this error, now I don't know why this happens.


iy2vXkp.png

Games -

 

Command and Conquer Red Alert 2/3 and Yuri's Revenge

Command and Conquer Tiberium Wars/ Kane's Wrath/ and Sun

Command and Conquer Generals and Zero hour

 


#442 Handepsilon

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Posted 29 March 2017 - 08:43 PM

The best thing you can do is probably asking Rampastring. It's his client after all.

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#443 TheWankBank

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Posted 30 March 2017 - 09:00 AM

The best thing you can do is probably asking Rampastring. It's his client after all.

" WHERE IS HE. " - The Dark Knight Rises 2012


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Games -

 

Command and Conquer Red Alert 2/3 and Yuri's Revenge

Command and Conquer Tiberium Wars/ Kane's Wrath/ and Sun

Command and Conquer Generals and Zero hour

 


#444 Handepsilon

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Posted 30 March 2017 - 10:59 AM

The uh.... cncnet.org is the probably the best place to PM him. I dunno


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#445 crackedtim

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Posted 31 March 2017 - 09:17 AM

Hi, new to the forum, specifically joined because I am desperate to play MO. Recently bought C&C Ultimate Edition to play YR again as I'd lost the disc, and remembered playing MO 2.0 so wanted to play it again. I downloaded everything and followed the instructions regarding installing, and the client.exe won't even open. It will not start at all. Just to be clear this is all on Windows 10. Please help!



#446 Handepsilon

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Posted 31 March 2017 - 12:18 PM

Did you run on compatibility mode? (win xp sp3 or 2 is the recommended one)


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#447 crackedtim

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Posted 31 March 2017 - 12:51 PM

Yep, but I will try again tonight.

 

When I downloaded the mod Norton didn't like the .exe file and removed it, but I was able to get it again and still nothing. I'll try some of the fixes in this thread and see how they work and if I still have issues I'll let you know.



#448 Handepsilon

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Posted 31 March 2017 - 01:40 PM

Try to turn off the antivirus or put it on exception list. It's highly probable that Norton had blocked any access to the files

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#449 crackedtim

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Posted 31 March 2017 - 01:57 PM

Yeah, going to be doing some work tonight on this.



#450 crackedtim

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Posted 31 March 2017 - 09:40 PM

so I've got it working, but it crashes when I load a mission. Anything I can do to stop this from happening?



#451 crackedtim

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Posted 31 March 2017 - 11:12 PM

all sorted. thanks for your help



#452 dene9090

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Posted 01 April 2017 - 02:10 AM

hello all little problem with mo atm for me.....been playing absolute fine for days then last night i get an fatal error with black screen whilst playing some skirmish . it all froze/crashed then game shutdown. i reloaded changed map then worked fine again , and was able to finish a skirmish mission. the problem is today no matter what i play skirmish or campaign i get this error everytime now after about 5-10 minutes into a game and its starting to be annoying ....i will try upload a pic but as i say black screen with fatal error box...anybody know how to fix?

 

9glm6p.jpg



#453 Handepsilon

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Posted 01 April 2017 - 02:53 AM

1. How do you install it? (and have you considered reinstall?)
2. Did you edit any external ini files?

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#454 AlexB

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Posted 01 April 2017 - 01:28 PM

dene9090: Just from the two screenshots it's impossible to say what went wrong, but you could upload syringe.log or except.txt after a crash, then I can take a look.

#455 Nablis123

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Posted 01 April 2017 - 01:34 PM

so me and handepsilon gave the co-op mission "money source" another try : the mission usually wants us to destroy barrels with arsonists, but hande instead destroyed them with a pyro that he ran across the map, we finished the mission and had not desynced like the part 6 times+ we played that mission.

 

so the question is : is putting barrels on fire with arsonists causing desyncs ?



#456 dene9090

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Posted 01 April 2017 - 02:40 PM

nope not edited anything and yes i reinstalled the game numerous times still the same ..... is this the file you need alexb?

 

Internal Error encountered!
---------------------
Ares version: 16.354.1219
---------------------
Exception code: C0000005 at 007DFA80
Registers:
EIP: 007DFA80 ESP: 0018CABC EBP: FF4F0000
EAX: 00000000 EBX: 8E888C61 ECX: 00000028
EDX: 000005A6 ESI: 0018CB14 EDI: 55A2D79C
 
Stack dump:
0018CABC: 0018CAE8
0018CAC0: 00000F36
0018CAC4: 0018CB14
0018CAC8: FFFFFFFF
0018CACC: 00B2D9C8
0018CAD0: 15590DD0
0018CAD4: 00B2D998
0018CAD8: 00000004
0018CADC: 8E888C61
0018CAE0: 7D769A37
0018CAE4: 00001194
0018CAE8: 00B2D98C
0018CAEC: 0075684A
0018CAF0: 0018CB14
0018CAF4: 00B2D824
0018CAF8: 00000000
0018CAFC: 0DCA9A38
0018CB00: 00000001
0018CB04: 00B2D9C8
0018CB08: 42200000
0018CB0C: 00000064
0018CB10: 00000028
0018CB14: 15A0FC20
0018CB18: 15A159E0
0018CB1C: 15A1B7A0
 
anything else i need to upoad for ya? hope this is what u need
 
thanks for replies.


#457 AlexB

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Posted 01 April 2017 - 03:46 PM

Yeah, that's the file, but it should be longer. There should be more data at the end. It is a crash in voxel code, but I can't say what happened and why yet.

#458 dene9090

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Posted 01 April 2017 - 05:21 PM

this is the full list , i have just re installed again exactly how it says on the site , not messed with any files etc , still does the same
as i said i had no problems before i managed to complete both allied and soviet campaign missions ....it all worked fine with no issues. thanks again for reply.
 
Internal Error encountered!
 
---------------------
Ares version: 16.354.1219
---------------------
Exception code: C0000005 at 007DFA80
Registers:
EIP: 007DFA80 ESP: 0018CABC EBP: FF4F0000
EAX: 00000000 EBX: 8E888C61 ECX: 00000028
EDX: 000005A6 ESI: 0018CB14 EDI: 55A2D79C
 
Stack dump:
0018CABC: 0018CAE8
0018CAC0: 00000F36
0018CAC4: 0018CB14
0018CAC8: FFFFFFFF
0018CACC: 00B2D9C8
0018CAD0: 15590DD0
0018CAD4: 00B2D998
0018CAD8: 00000004
0018CADC: 8E888C61
0018CAE0: 7D769A37
0018CAE4: 00001194
0018CAE8: 00B2D98C
0018CAEC: 0075684A
0018CAF0: 0018CB14
0018CAF4: 00B2D824
0018CAF8: 00000000
0018CAFC: 0DCA9A38
0018CB00: 00000001
0018CB04: 00B2D9C8
0018CB08: 42200000
0018CB0C: 00000064
0018CB10: 00000028
0018CB14: 15A0FC20
0018CB18: 15A159E0
0018CB1C: 15A1B7A0
0018CB20: 000011C2
0018CB24: 00000001
0018CB28: 00000064
0018CB2C: 8E888C61
0018CB30: FFB35010
0018CB34: 0000005E
0018CB38: 002600BD
0018CB3C: 00000000
0018CB40: 0000FF4F
0018CB44: BE283C64
0018CB48: 0075463C
0018CB4C: 00B2D9A4
0018CB50: 42700000
0018CB54: 15590D90
0018CB58: 15590EA0
0018CB5C: 0DCA9A38
0018CB60: 00000001
0018CB64: 0018CBE8
0018CB68: C08EF82A
0018CB6C: 007541A1
0018CB70: BFDED7C0
0018CB74: C13BBC86
0018CB78: 413ACBD8
0018CB7C: 0DCA9A38
0018CB80: 00000000
0018CB84: 420E9DCD
0018CB88: 421E25C2
0018CB8C: C08EF82A
0018CB90: 00706FDF
0018CB94: 15590E70
0018CB98: 00706FF4
0018CB9C: 00000210
0018CBA0: FFFFFFFF
0018CBA4: 0DCA9A38
0018CBA8: 12B9D368
0018CBAC: 15590D90
0018CBB0: 00000069
0018CBB4: 00000000
0018CBB8: 00000080
0018CBBC: 00000000
0018CBC0: 00000000
0018CBC4: 00000100
0018CBC8: 00000100
0018CBCC: 15590EA0
0018CBD0: FFFFFFF3
0018CBD4: FFFFFFE9
0018CBD8: 0000006D
0018CBDC: 00000074
0018CBE0: 00000027
0018CBE4: 00000019
0018CBE8: 3F800000
0018CBEC: 00000000
0018CBF0: 00000000
0018CBF4: 4092AA83
0018CBF8: 00000000
0018CBFC: 3F800000
0018CC00: 00000000
0018CC04: 00000000
0018CC08: 00000000
0018CC0C: 00000000
0018CC10: 3F800000
0018CC14: 00000000
0018CC18: BEC27B53
0018CC1C: 3F6CD005
0018CC20: 00000000
0018CC24: BFDED7BD
0018CC28: BEECEADB
0018CC2C: BE42915E
0018CC30: 3F5DAB76
0018CC34: C007BBBE
0018CC38: 3F4D0E30
0018CC3C: 3EA866B7
0018CC40: 3F000E82
0018CC44: 406AF557
0018CC48: BEC27B53
0018CC4C: 3F6CD005
0018CC50: 00000000
0018CC54: 00000000
0018CC58: BEECEADB
0018CC5C: BE42915E
0018CC60: 3F5DAB76
0018CC64: 00000000
0018CC68: 3F4D0E30
0018CC6C: 3EA866B7
0018CC70: 3F000E82
0018CC74: 00000000
0018CC78: BEC27B53
0018CC7C: 3F6CD005
0018CC80: 00000000
0018CC84: BFDED7BD
0018CC88: BEECEADB
0018CC8C: BE42915E
0018CC90: 3F5DAB76
0018CC94: C007BBBE
0018CC98: 3F4D0E30
0018CC9C: 3EA866B7
0018CCA0: 3F000E82
0018CCA4: 406AF557
0018CCA8: BEC27B53
0018CCAC: 3F6CD005
0018CCB0: 00000000
0018CCB4: BFDED7BD
0018CCB8: BEECEADB
0018CCBC: BE42915E
0018CCC0: 3F5DAB76
0018CCC4: C007BBBE
0018CCC8: 3F4D0E30
0018CCCC: 3EA866B7
0018CCD0: 3F000E82
0018CCD4: 406AF557
0018CCD8: 007068C0
0018CCDC: 0018CD10
0018CCE0: 12B9D1C8
0018CCE4: 0018CD98
0018CCE8: 0018CD88
0018CCEC: 0018CD28
0018CCF0: 00000000
0018CCF4: 00000000
0018CCF8: 00000210
0018CCFC: 00000000
0018CD00: 0018CDC8
0018CD04: 0018CE24
0018CD08: 0DCA9A38
0018CD0C: 0DCA9A38
0018CD10: FFFFFFF3
0018CD14: FFFFFFE9
0018CD18: 0000006D
0018CD1C: 00000074
0018CD20: 00000027
0018CD24: 00000019
0018CD28: 00000000
0018CD2C: 00000000
0018CD30: 00000100
0018CD34: 00000100
0018CD38: FFFFFFF3
0018CD3C: FFFFFFE9
0018CD40: 0000006D
0018CD44: 00000074
0018CD48: 00000027
0018CD4C: 00000019
0018CD50: 004DAFB0
0018CD54: 12B9D1C8
0018CD58: 00000000
0018CD5C: 0000000E
0018CD60: 12B9D368
0018CD64: 0018CE54
0018CD68: 0018CD88
0018CD6C: 0018CD98
0018CD70: 00000210
0018CD74: 00000000
0018CD78: 00000000
0018CD7C: 00000210
0018CD80: 0000000E
0018CD84: 12B9D110
0018CD88: 00000080
0018CD8C: 00000080
0018CD90: 00000000
0018CD94: 00000000
0018CD98: BEC27B53
0018CD9C: 3F6CD005
0018CDA0: 00000000
0018CDA4: 00000000
0018CDA8: BEECEADB
0018CDAC: BE42915E
0018CDB0: 3F5DAB76
0018CDB4: 00000000
0018CDB8: 3F4D0E30
0018CDBC: 3EA866B7
0018CDC0: 3F000E82
0018CDC4: 00000000
0018CDC8: 0073BE55
0018CDCC: 12B9D1C8
0018CDD0: 00000000
0018CDD4: 0000000E
0018CDD8: 12B9D368
0018CDDC: 0018CE54
0018CDE0: 0018CE24
0018CDE4: 0018CEC8
0018CDE8: 00000210
0018CDEC: 00002800
0018CDF0: 00000000
0018CDF4: 00000358
0018CDF8: 0DCA9A38
0018CDFC: 00000210
0018CE00: 00886FA0
0018CE04: 00000128
0018CE08: 00000200
0018CE0C: FFFFFFFF
0018CE10: 00000000
0018CE14: 00006D1F
0018CE18: 80000000
0018CE1C: 80000000
0018CE20: 0000000E
0018CE24: 00000080
0018CE28: 00000080
0018CE2C: 00000000
0018CE30: 80000000
0018CE34: 80000000
0018CE38: 80000000
0018CE3C: 68C2E1AE
0018CE40: 00000000
0018CE44: 00000000
0018CE48: 00000000
0018CE4C: 00000100
0018CE50: 00000100
0018CE54: 00000000
0018CE58: 00000000
0018CE5C: 00000100
0018CE60: 00000100
0018CE64: 00006D1F
0018CE68: 689A132E
0018CE6C: 08DED400
0018CE70: 00000000
0018CE74: 00000000
0018CE78: 00000000
0018CE7C: 00000100
0018CE80: 00000010
0018CE84: 17E4C070
0018CE88: 3EC4A8C7
0018CE8C: 3F6C5CD2
0018CE90: 00000000
0018CE94: 00000000
0018CE98: BF6C5CD2
0018CE9C: 3EC4A8C7
0018CEA0: 00000000
0018CEA4: 00000000
0018CEA8: 00000000
0018CEAC: 00000000
0018CEB0: 3F800000
0018CEB4: 00000000
0018CEB8: 0018CEE4


#459 AlexB

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Posted 02 April 2017 - 10:59 AM

Thanks! There seems to be a problem when drawing a turret voxel of a unit. I would need the big crash dump file to tell which kind of unit it is. Did that happen while you scrolled the map? Or when looking at your base while the war factory produced a unit? (On a sidenote, I think spoiler tags would help for pasted data to not clutter the thread.)

#460 UltraSpinkie

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Posted 02 April 2017 - 05:17 PM

Attached File  Syringe.exe   317KB   48 downloadsI tried get an answer early on but it seems I was overlooked I cant get mental omega to start. It does and then the client just exits which sucks cause I really want to play this mod.

 

02.04. 13:09:38.487    ***Logfile for Mental Omega Client client***
02.04. 13:09:38.503    Client version: 2.0.4.5
02.04. 13:09:38.503    Loading settings.
02.04. 13:09:38.898    Initializing updater.
02.04. 13:09:38.914    Update mirror count: 1
02.04. 13:09:38.914    Running from: clientdx.exe
02.04. 13:09:38.929    Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
02.04. 13:09:38.929    Selected OS profile: WIN7
02.04. 13:09:38.929    Removing partial custom component downloads.
02.04. 13:09:38.945    Checking for the existence of FinalSun.ini.
02.04. 13:09:38.945    FinalSun.ini doesn't exist - writing default settings.
02.04. 13:09:38.945    An exception occured while checking the existence of FinalSun settings
02.04. 13:09:38.945    Writing installation path to the Windows registry.
02.04. 13:09:39.633    InitGraphicsMode: 1280x720
02.04. 13:09:39.914    Checking local file versions.
02.04. 13:09:39.930    Loading maps.
02.04. 13:09:40.148    Hardware info: AMD Athlon™ II X2 250 Processor (2 cores)  Video controller: NVIDIA GeForce GTX 560 Ti   
02.04. 13:09:48.162    Attempting to parse INI\Battle.ini to populate mission list.
02.04. 13:09:48.163    File INI\Battle.ini not found. Ignoring.
02.04. 13:09:48.163    Attempting to parse INI\BattleClient.ini to populate mission list.
02.04. 13:09:48.252    Finished parsing INI\BattleClient.ini.
02.04. 13:09:48.547    Skipping reading statistics because the file doesn't exist!
02.04. 13:09:48.643    KABOOOOOOM!!! Info:
02.04. 13:09:48.643    Message: Retrieving the COM class factory for component with CLSID {56FDF344-FD6D-11D0-958A-006097C9A090} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
02.04. 13:09:48.646    Source: DTAClient
02.04. 13:09:48.646    TargetSite.Name: .ctor
02.04. 13:09:48.646    Stacktrace:    at DTAClient.DXGUI.Generic.TaskbarProgress..ctor()
   at DTAClient.DXGUI.Generic.UpdateWindow.Initialize()
   at Rampastring.XNAUI.XNAControls.XNAControl.AddChild(XNAControl child)
   at DTAClient.DXGUI.Generic.MainMenuDarkeningPanel.Initialize()
   at Rampastring.XNAUI.XNAControls.XNAControl.AddChild(XNAControl child)
   at DTAClient.DXGUI.Generic.MainMenu.Initialize()
   at Rampastring.XNAUI.WindowManager.AddAndInitializeControl(XNAControl control)
   at DTAClient.DXGUI.Generic.LoadingScreen.Finish()
   at DTAClient.DXGUI.Generic.LoadingScreen.Update(GameTime gameTime)
   at Rampastring.XNAUI.WindowManager.Update(GameTime gameTime)
   at Microsoft.Xna.Framework.Game.<>c.<.cctor>b__114_1(IUpdateable updateable, GameTime gameTime)
   at Microsoft.Xna.Framework.Game.SortingFilteringCollection`1.ForEachFilteredItem[TUserData](Action`2 action, TUserData userData)
   at Microsoft.Xna.Framework.Game.Update(GameTime gameTime)
   at Microsoft.Xna.Framework.Game.DoUpdate(GameTime gameTime)
   at Microsoft.Xna.Framework.Game.Tick()
   at MonoGame.Framework.WinFormsGameWindow.RunLoop()
   at MonoGame.Framework.WinFormsGamePlatform.RunLoop()
   at Microsoft.Xna.Framework.Game.Run(GameRunBehavior runBehavior)
   at Microsoft.Xna.Framework.Game.Run()
   at DTAClient.Startup.Execute()
   at DTAClient.PreStartup.Initialize(String[] args)
   at DTAClient.Program.Main(String[] args)
 
any help would be appreciated thank you.
Attached File  Syringe.exe   307KB   286 downloads

 






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