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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#1421 Speeder

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Posted 19 March 2024 - 06:50 AM

Sounds like you didn't use the updated Syringe.exe that we are testing for the Steam version.

You can find it in our Discord's support section: https://mentalomega.com/discord

 

Check if your anti-virus isn't blocking the file replacement.


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#1422 yuheai

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Posted 21 March 2024 - 11:28 AM

我是啟動後出現這段文字讓我無法開始遊戲  被迫直接關閉

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#1423 Speeder

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Posted 21 March 2024 - 12:32 PM

It seems for whatever reason your YR is not being patched to 1.001 successfully. Can't really tell a reason here not knowing what the source of the exe is.

 

For MO to work it needs to be version 1.001.


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#1424 saulob

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Posted 24 March 2024 - 12:19 AM

Hello everyone,

I recently purchased COMMAND & CONQUER™ THE ULTIMATE COLLECTION on Steam and I'm attempting to play with a mod. However, I'm encountering an issue when trying to load it. When I launch the game with the mod selected, it initiates the loading process normally, displaying the initial screen and progress bar. However, at some point during the loading, the game simply closes and returns to the client without displaying any error message.

 

I've checked the "syringe.log" file for clues as to what might be happening and found the following content:
 

[20:59:20] Syringe 0.7.3.0 mo
[20:59:20] ==================

[20:59:20] WinMain: arguments = ""gamemd.exe" -SPAWN -CD -SPEEDCONTROL -LOG"
[20:59:20] WinMain: Trying to load executable file "gamemd.exe"...

[20:59:20] SyringeDebugger::RetrieveInfo: Retrieving info from the executable file...
[20:59:20] SyringeDebugger::RetrieveInfo: Executable information successfully retrieved.
[20:59:20] 	exe = gamemd.exe
[20:59:20] 	pImLoadLibrary = 0x007E1220
[20:59:20] 	pImGetProcAddress = 0x007E1250
[20:59:20] 	pcEntryPoint = 0x007CD80F
[20:59:20] 	dwExeSize = 0x0050A940
[20:59:20] 	dwExeCRC = 0xA3F19485
[20:59:20] 	dwTimestamp = 0x3BDF544E

[20:59:20] SyringeDebugger::RetrieveInfo: Opening gamemd.exe to determine imports.
[20:59:20] WinMain: SyringeDebugger::FindDLLs();

[20:59:20] SyringeDebugger::FindDLLs: Recognized DLL: "Ares.dll"
[20:59:20] SyringeDebugger::Handshake: Calling "Ares.dll" ...
[20:59:20] SyringeDebugger::Handshake: Answers "Found an unknown game patch. Ares 3.0 is not compatible with other patches." (1)
[20:59:20] SyringeDebugger::FindDLLs: DLL load was prevented: "Ares.dll"
[20:59:20] SyringeDebugger::FindDLLs: Shim recognized DLL: "cncnet5.dll"
[20:59:20] SyringeDebugger::FindDLLs: Shim recognized DLL: "cncnet5mo.dll"
[20:59:20] SyringeDebugger::FindDLLs: Done (2 hooks added).

[20:59:20] WinMain: SyringeDebugger::Run("-SPAWN -CD -SPEEDCONTROL -LOG");

[20:59:20] SyringeDebugger::Run: Running process to debug. cmd = "gamemd.exe -SPAWN -CD -SPEEDCONTROL -LOG"
[20:59:20] SyringeDebugger::Run: Allocating 0x580 bytes...
[20:59:20] SyringeDebugger::Run: pAlloc = 0x001C0000
[20:59:20] SyringeDebugger::Run: Writing DLL loader & caller code...
[20:59:20] SyringeDebugger::Run: pcLoadLibrary = 0x001C0000
[20:59:20] SyringeDebugger::Run: Entering debug loop...
[20:59:20] SyringeDebugger::HandleException: Finished retrieving proc addresses.
[20:59:20] SyringeDebugger::HandleException: Creating code hooks.
[20:59:38] SyringeDebugger::Run: Done with exit code FFFFFFFF (4294967295).

[20:59:38] WinMain: SyringeDebugger::Run finished.
[20:59:38] WinMain: Exiting on success.

I analyzed the version of "gamemd.exe" and in the properties it says: file version 1.0.1.1, product version 1.11 (attached print)

 

I noticed that the mod only works with version 1.0.0.1. Does the ULTIMATE version install a newer version of Yuri's Revenge? How should I proceed?

I would greatly appreciate any help or suggestions on how to resolve this issue. If anyone has encountered a similar situation or has any ideas about what might be causing this, please share your experience.

Thank you in advance!

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#1425 Speeder

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Posted 24 March 2024 - 09:29 AM

You can play Mental Omega on any version as long as you have gamemd.exe from 1.001.

 

Even if it says 1.0.1.1, it's still widely considered 1.001 by Syringe/Ares, except edited for Steam/EAApp.

This difference is only for the Steam/EAApp updated releases, which require a compatibility fix we are now testing at our Discord.

For the time being you can find it here, in the support_solutions section: https://mentalomega.com/discord


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#1426 saulob

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Posted 24 March 2024 - 04:30 PM

You can play Mental Omega on any version as long as you have gamemd.exe from 1.001.

 

Even if it says 1.0.1.1, it's still widely considered 1.001 by Syringe/Ares, except edited for Steam/EAApp.

This difference is only for the Steam/EAApp updated releases, which require a compatibility fix we are now testing at our Discord.

For the time being you can find it here, in the support_solutions section: https://mentalomega.com/discord

 

It worked, thanks. 

The game loaded, going to play and check if everything works  :thumbsuphappy:



#1427 EddyBoiGaming

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Posted 01 April 2024 - 12:46 PM

Got the game from Steam. Skirmish and campaign won't launch. I patched 336 files into 330. All set to run as administrator.

#1428 ej11

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Posted 03 April 2024 - 08:26 PM

Hello, the game missions and skirmish starts loading, after 50% it closes and goes back to MO launcher.

 

The "MentalOmegaClient.exe", "gamemd.exe" and "Syringe.exe" are running with Admin Privilege and Combability Mode on WXP SP3.

 

gamemd.exe Info: Version 1.0.1.1 / Clean install of EA Games. Windows 10

 

 

Log:

03.04. 16:11:25.822    ***Logfile for Mental Omega client***
03.04. 16:11:25.827    Client version: 2.6.10.3
03.04. 16:11:25.830    Loading settings.
03.04. 16:11:25.884    Initializing updater.
03.04. 16:11:25.908    Update mirror count: 1
03.04. 16:11:25.910    Running from: clientdx.exe
03.04. 16:11:25.917    Operating system: Microsoft Windows NT 6.2.9200.0
03.04. 16:11:25.920    Selected OS profile: WIN810
03.04. 16:11:25.931    Removing partial custom component downloads.
03.04. 16:11:25.941    Checking for the existence of FinalSun.ini.
03.04. 16:11:25.948    FinalSun settings file exists.
03.04. 16:11:25.961    Writing installation path to the Windows registry.
03.04. 16:11:25.972    Starting background processing of INI files.
03.04. 16:11:25.979    /INI/Base does not exist, skipping background processing of INI files.
03.04. 16:11:26.931    Initializing GameClass.
03.04. 16:11:27.179    InitGraphicsMode: 1600x900
03.04. 16:11:27.226    Hardware info: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (2 cores) | Video controller: Intel(R) HD Graphics 520 | Total physical memory: 16GB
03.04. 16:11:27.489    Checking local file versions.
03.04. 16:11:27.491    Loading maps.
03.04. 16:11:31.830    DiscordHandler: Connected Discord RPC client.
03.04. 16:11:32.306    Attempting to parse INI/Battle.ini to populate mission list.
03.04. 16:11:32.309    File INI/Battle.ini not found. Ignoring.
03.04. 16:11:32.311    Attempting to parse INI/BattleClient.ini to populate mission list.
03.04. 16:11:32.336    Finished parsing INI/BattleClient.ini.
03.04. 16:11:32.504    Skipping reading statistics because the file doesn't exist!
03.04. 16:11:33.145    Checkbox 'chkNavalCombat' has forced value in map - saved settings ignored.
03.04. 16:11:33.166    AssetLoader.LoadSound: Sound not found! getready.wav
03.04. 16:11:33.224    AssetLoader.LoadSound: Sound not found! getready.wav
03.04. 16:11:33.526    AssetLoader.LoadSound: Sound not found! getready.wav
03.04. 16:11:33.553    AssetLoader.LoadSound: Sound not found! getready.wav
03.04. 16:11:34.188    CheckForUpdates()
03.04. 16:11:34.196    Checking version on the server.
03.04. 16:11:34.199    Trying to connect to update mirror http://mentalomega.com/game/update/
03.04. 16:11:35.263    Downloaded version information, parsing.
03.04. 16:11:35.282    Server game version is 3.3.6, local version is 3.3.6
03.04. 16:11:35.289    File identifiers updated.
03.04. 16:11:35.298    Checking if custom components are outdated.
03.04. 16:11:37.975    Writing spawn.ini
03.04. 16:11:38.001    Writing map.
03.04. 16:11:38.003    Loading map INI from C:/Program Files/EA Games/Command and Conquer Red Alert II/MentalOmega/MapsMO\Standard\actionreaction.map
03.04. 16:11:38.039    About to launch main game executable.
03.04. 16:11:38.076    Writing settings INI.
03.04. 16:11:38.087    Windowed mode is enabled - using QRes.
03.04. 16:11:38.090    Launch executable: qres.dat
03.04. 16:11:38.093    Launch arguments: c=16 /R "C:/Program Files/EA Games/Command and Conquer Red Alert II/MentalOmega/Syringe.exe" "gamemd.exe" -SPAWN -CD -SPEEDCONTROL -LOG
03.04. 16:11:38.145    Waiting for qres.dat or Syringe.exe to exit.
03.04. 16:11:42.845    Discord: Pipe Connection Failed. Could not connect to pipe #-1
03.04. 16:11:55.580    Discord: Pipe Connection Failed. Could not connect to pipe #-1
03.04. 16:12:00.444    GameProcessLogic: Process exited.
03.04. 16:12:00.623    InitGraphicsMode: 1600x900
03.04. 16:12:00.726    GameProcessExited: Parsing statistics.
03.04. 16:12:00.788    Parsing game statistics.
03.04. 16:12:00.805    DTAStatisticsParser: Failed to read statistics: the log file does not exist.
03.04. 16:12:00.811    GameProcessExited: Adding match to statistics.
03.04. 16:12:00.818    Skipping adding match to statistics because the game was cancelled.
03.04. 16:12:09.469    Discord: Pipe Connection Failed. Could not connect to pipe #-1
03.04. 16:12:24.563    Discord: Pipe Connection Failed. Could not connect to pipe #-1


Edited by ej11, 03 April 2024 - 08:26 PM.


#1429 Speeder

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Posted 05 April 2024 - 11:38 AM   Best Answer

news_commonissues.png
 
This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
(support_solutions & support channels)

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#1430 toshisun

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Posted 06 April 2024 - 10:22 AM

Hi guys! Can you tell pls me where the debug logs are stored? I get a fatal error periodically, in this folder or somewhere else?

 

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#1431 Speeder

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Posted 07 April 2024 - 07:09 AM

That is /debug indeed. Pick and zip the folder that has the matching timestamp for the error.

 

I suggest uploading the except.txt or debug.log on our Discord's support section first though, because we have more people reading that there: https://mentalomega.com/discord


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#1432 toshisun

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Posted 25 April 2024 - 06:14 PM

I caught a crash again :(

That is /debug indeed. Pick and zip the folder that has the matching timestamp for the error.

 

 

Another crash....

 

 

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Edited by toshisun, 30 April 2024 - 08:43 PM.


#1433 G_o

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Posted 03 July 2024 - 11:32 AM

Hey guys

 

getting error when starting MO:

[14:24:32] Syringe 0.7.3.0 mo v2

...

[14:24:32] SyringeDebugger::HandleException: Exception (Code: 0xC0000005 at 0x95ACA090)!
[14:24:32] SyringeDebugger::HandleException: Occured while loading "cncnet5.dll".
[14:24:39] SyringeDebugger::Run: Done with exit code C0000005 (3221225477).

this happen in EA version of RA2, syringe.exe was updated of course (took from discord)

(game worked perfectly fine before EA updated it..)


Edited by G_o, 03 July 2024 - 11:34 AM.





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