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[Red Alert 3] Cannot start game


Best Answer jhleibow, 03 January 2017 - 09:39 AM

Sorry, it turns out it was my dad's computer that was messed up. Please ignore this post. I apologize.

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#1 jhleibow

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Posted 03 January 2017 - 09:37 AM


I just bought Red Alert 3 through steam today and am trying to play online. Here is some background info:


  • The title should contain the game you are having issues with[Red Alert 3] Cannot start game.
  • What version of the game are you using Normal, on Steam
  • What kind of error do you get and at what time? I can sign in, chat with people, host a game, join a game, etc. However, whenever it is time for the game to start I get this error message:
    "Connections are in progress, or connection problem detected. Please wait for the connection to finish, or kick the player who has the connection problem. Connection in progress 1-2"
  • What operating system are you using? Windows 8.1
  • Your error log file. This can be found by typing %TEMP% into your Windows search bar. The file you need is called CNCOnline_Log.txt. You may upload it into your post or copy and paste its contents.

----- C&C:Online Launcher Start -----
Game: Red Alert 3
Red Alert 3 Install Path: C:\Program Files (x86)\Steam\steamapps\common\Command and Conquer Red Alert 3\
Started game with: "RA3.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Red Alert 3. Detaching...
Found game.dat process. PID 6984
*** Starting CA public key patching routine ***
CA public key is expected value.
Successfully patched CA public key.
*** Starting hostname hooking routine ***
Injecting DLL into game.dat process...
Result of injection: Code -1073741582


  • If you cannot connect to other players, also do this:
  • Disable port forwarding and DMZ in your router. This is the only thing I couldn't do. The router is my dads, and he does not remember the login credentials for the router.
  • Download the connection diagnostic tool here: http://server.cnc-on.../NATNegTest.rar
  • Extract it into a folder and double-click on the .bat file.
  • Copy-paste the output to your help topic.

Using server nntest.cnc-online.net:30000
Bound to local port 50839
Bound to local alternate port 50840
Resolving hostname 'nntest.cnc-online.net'...
Resolved server host to be ''
Sending client INIT from port 50839 to nntest.cnc-online.net:30000
Received server INIT [396633]
Our public address is
Sending client INIT2 [396633] from port 50840 to nntest.cnc-online.net:30000
Received server INIT2 [396633]
Our alternate public address is
Sending cient START [396633] from port 50840 to nntest.cnc-online.net:30000
Received server START [396633]
Server extra port is 40000
Sending client PING [396633] from port 50839 to nntest.cnc-online.net:40000
Received server PING(2) [396633]
Received server PING(3) [396633]
Received server PING(4) [396633]

Received 3 pings from nntest.cnc-online.net:40000.
NAT negotiation works with your router and connection.
==> You do not have to use port forwarding.
Press any key to continue . . .


Here are the solutions I've tried:

Solution 3: Try adding C&C:Online to your Firewall exceptions. Use Google to find out how this is done. I didn't see C&C:Online on my list of firewall exceptions, but I did check that RA3 is an exception.

Solution 5b: [RA3 ONLY] Removing the static port: If, when starting a game in RA3, your connection always times out, try the following:
Find your game's Options.ini (this can be found by typing %appdata% in the Windows search bar and opening the game's folder there). Open Options.ini and remove the following line:
FirewallPortOverride = 16000Then save Options.ini and set it to read only (right click > properties).


Thank you very much for your help!


#2 jhleibow

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Posted 03 January 2017 - 09:39 AM   Best Answer

Sorry, it turns out it was my dad's computer that was messed up. Please ignore this post. I apologize.

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