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#1 plonkarama

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Posted 23 January 2017 - 10:32 PM

hello! 

 

ive just got RA3 through steam and am trying to play over the web, but keep getting the "username or subusername not found" message. 

 

i've definitely deeeeefinitely put in the right email (the one i use here), password and username (all through here). I've even tried putting in my facebook name as i joined with facebook. I've also tried doing another email address and started another account on revora (under username: cally)  with all fresh details. 

 

everything hooks okay, patched up to date etc

 

however, nothing seems to make a difference. 

 

 

can someone help out? I need to thrash my brother at RA3, but he lives on the other side of the country! 

 

thanks!

 

 

details: red alert 3

windows 10


Edited by plonkarama, 24 January 2017 - 01:34 PM.


#2 plonkarama

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Posted 24 January 2017 - 12:31 PM

is this a known issue? I can't find any other info on what it could be in all the guides...



#3 ToxicShock

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Posted 24 January 2017 - 03:31 PM

You need to set up your server account. That's the problem at the moment. You do that from the C&C:Online web site (using your credentials here to log in ).

This might help you; C&C:Online User Guide.

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#4 cally

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Posted 24 January 2017 - 05:29 PM

thank youuu! it wasnt letting me create one with the account i used facebook for, but worked fine in this account. Might be an issue with the facebook linkup? all sorted now! 



#5 ToxicShock

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Posted 24 January 2017 - 06:23 PM

Do you want me to change the name of the account you just made (contrary to our forum rules) to plonkarama? You ought to have been able to log in, even though you made your account with Face Book but now that you've fixed the problem, let's make your new account how you wanted it to be.

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