20 replies to this topic

[enesozy]

Whenever match is about to start and its establishing connection after a little while i get the Unable to connect to other players error.

 

Operating system : Win 10 64-bit

 

There is no cnc error log and i dont start zero hour from cnc online launcher.

 

The ultimate collection launcher fix is installed.

 

I start the game from origin should i do it from somewhere else.

  

NAT test results:

Using server nntest.cnc-online.net:30000

Bound to local port 59207

Bound to local alternate port 59208

Resolving hostname 'nntest.cnc-online.net'...

Resolved server host to be '37.247.49.213'

Sending client INIT from port 59207 to nntest.cnc-online.net:30000

Received server INIT [882581]

Our public address is 195.214.175.146:22177

Sending client INIT2 [882581] from port 59208 to nntest.cnc-online.net:30000

Received server INIT2 [882581]

Our alternate public address is 195.214.175.146:22040

Sending cient START [882581] from port 59208 to nntest.cnc-online.net:30000

Received server START [882581]

Server extra port is 40000

Sending client PING [882581] from port 59207 to nntest.cnc-online.net:40000

Received server PING(2) [882581]

Received server PING(3) [882581]

Received server PING(4) [882581]

 

===========

  SUCCESS

===========

Received 3 pings from nntest.cnc-online.net:40000.

NAT negotiation works with your router and connection.

==> You do not have to use port forwarding.

Press any key to continue . . .

 

Please help 

[Plokite_Wolf]

 

The ultimate collection launcher fix is installed.

 

 

If you didn't disable Origin In-Game for Zero Hour, it's likely been overwritten.

 

Check your firewall and antivirus and see if the Generals.exe and Generals.dat are in their exception lists.

Edited by Plokite_Wolf, 04 March 2017 - 06:09 PM.

[enesozy]

 

 

The ultimate collection launcher fix is installed.

 

 

If you didn't disable Origin In-Game for Zero Hour, it's likely been overwritten.

 

Check your firewall and antivirus and see if the Generals.exe and Generals.dat are in their exception lists.

 

I disabled origin in game and installed setup again. Still didnt work. And do i need to port forward even though NAT test said that i dont need to ?

Edit: There is no generals.exe or generals.dat on the list so i closed firewall and antivirus.

Edit 2: Just came into my mind that i tried playing with a friend who had the same issue and had TUC and we had the same error.

Edited by enesozy, 04 March 2017 - 07:30 PM.

[Plokite_Wolf]

Edit: There is no generals.exe or generals.dat on the list so i closed firewall and antivirus.

They POSITIVELY have to be on the exception list in order to be passed through, that's the whole point of that list.

[tempotempo123]

 

Edit: There is no generals.exe or generals.dat on the list so i closed firewall and antivirus.

They POSITIVELY have to be on the exception list in order to be passed through, that's the whole point of that list.

 

I made an exception for generals.exe but it only allowes .exe files not .dat to make an exception

 

After disabling ingame origin and making an exception for generals.exe now when i see ''connection is completed'' it says unable to connect to other players afterwards.(it used to say ''waiting for probe respons'' and than say unable to connect to other players.

[enesozy]

 

 

Edit: There is no generals.exe or generals.dat on the list so i closed firewall and antivirus.

They POSITIVELY have to be on the exception list in order to be passed through, that's the whole point of that list.

 

I made an exception for generals.exe but it only allowes .exe files not .dat to make an exception

 

After disabling ingame origin and making an exception for generals.exe now when i see ''connection is completed'' it says unable to connect to other players afterwards.(it used to say ''waiting for probe respons'' and than say unable to connect to other players.

 

Yeah did the exact same things and still doesnt work.I couldnt make generals.dat an exception too.

[omorozy]

same problem help please !!!!

Edited by omorozy, 05 March 2017 - 10:12 AM.

[ToxicShock]

When you install these games, the installer should automatically make the necessary exceptions in Windows Firewall. If you upgraded from an earlier version of windows, you might consider uninstalling (including uninstalling the game from Windows Control Panel) and installing again. The installer should them make all of the necessary firewall exceptions.

[tronsesh]

I have the same issue, the game worked fine, now when i click on game from ultimate collection it says updating cloud device. game starts the disconnection menu comes up and everyone counts down 

[ToxicShock]

I have the same issue, the game worked fine, now when i click on game from ultimate collection it says updating cloud device. game starts the disconnection menu comes up and everyone counts down

That doesn't sound like the same issue. Please could you make your own topic and follow the instructions in How to Report Issues.

[enesozy]

When you install these games, the installer should automatically make the necessary exceptions in Windows Firewall. If you upgraded from an earlier version of windows, you might consider uninstalling (including uninstalling the game from Windows Control Panel) and installing again. The installer should them make all of the necessary firewall exceptions.

Uninstalled the game and gentool and installed again still doesnt work.

Made an exception for every single generals and zero hour related .exe made a new rule for them (at the advanced settings of firewall) and allowed everything.

I was able to play 5 games but when i restarted my computer it keeps saying ''Unable to connect to other players''

Edit: Just formatted the whole computer. when i installed zero hour and generals and started it. Windows asked for firewall permission. I allowed connection still doesnt work please help.

Edited by enesozy, 11 March 2017 - 10:07 AM.

[omorozy]

This post needs help my test results said i dont need to port forwarding. I closed origin ingame and did all things in common issues post. still doesnt working. help

[ToxicShock]

OK, despite the test results, you could try port forwarding (or easier) setting your computer as the DMZ. You need to google your router to see how to do that.

I do suspect though, that your Windows Firewall settings reset when you restarted your computer (as you say above). You could try disabling Windows Firewall temporarily (for both private and public networks) to see if you are able to connect. That would help us eliminate that as the problem.

[enesozy]

OK, despite the test results, you could try port forwarding (or easier) setting your computer as the DMZ. You need to google your router to see how to do that.

I do suspect though, that your Windows Firewall settings reset when you restarted your computer (as you say above). You could try disabling Windows Firewall temporarily (for both private and public networks) to see if you are able to connect. That would help us eliminate that as the problem.

Just disabled firewall for both public and private networks and tried to do DMZ (not sure if i did it right but it says enabled).

And before starting to game installed ''The Ultimate Collection Launcher Fix'' again just to make sure (origin in game is disabled btw).

Still having the same problem.

[ToxicShock]

Are you sure you pointed to your computer as the DMZ? It varies from router to router but if you have used the IP address of your computer (rather than the MAC address of your network card), you may need to set your network card to have a static IP address.

[enesozy]

Are you sure you pointed to your computer as the DMZ? It varies from router to router but if you have used the IP address of your computer (rather than the MAC address of your network card), you may need to set your network card to have a static IP address.

I downloaded port forwarding network tool to make ip address static. And then i wrote my IPv4 address to the ''Host Address'' tab and checked enable. 

 

 

 

   IPv4 Address. . . . . . . . . . . : 192.168.1.150

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.1.1

This is what appears when i type ipconfig on cmd and i copied IPv4 address and pasted it into host address tap.

Edited by enesozy, 11 March 2017 - 05:02 PM.

[ToxicShock]

Errrm. Can you send me a screen shot of the setting in your router?

[enesozy]

Errrm. Can you send me a screen shot of the setting in your router?

This is the router setting: http://imgur.com/a/A7Zyd

The IP which appears when ipconfig typed: http://imgur.com/a/PVSCX

The network properties: http://imgur.com/a/eIeqf

[ToxicShock]

That all looks right. I think you might try using a VPN. That is not for any particularly scientific reason other than the fact that that has been required with providers in your area. You can try a free service and see whether that helps you. See this post for some options.

[enesozy]

That all looks right. I think you might try using a VPN. That is not for any particularly scientific reason other than the fact that that has been required with providers in your area. You can try a free service and see whether that helps you. See this post for some options.

Downloaded VPN and made the virtual location Germany,Frankfurt. I am able to play some games but i get the unable to connect to players problem half of the time now.

I can play with same guy over 5 matches without any issue. But i cant play a single match with most of the people.