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Red Alert 3 Failed Connection. Error 1-2

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#1 GeneReis

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Posted 14 December 2017 - 04:17 PM

Red Alert 3 Failed connection error. 16000 TCP UDP opened port firewall is closed. Help Me. :(



#2 ViperMkVII

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Posted 14 December 2017 - 05:18 PM

Hi, please read How to report issues & Common Issues & Solutions, and post the result of connection diagnostic tool in the "How to report issues" thread.


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#3 GeneReis

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Posted 15 December 2017 - 10:26 AM

I do not understand you. I am Turkish and I can not do your sayings. Can you help me with TeamViewer ?



#4 Guest_protoman1008_*

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Posted 15 December 2017 - 10:57 AM

Hey ViperMkVII,

 

I've attempted to help GeneReis with his 'Connection 1-2' issue back in December 3rd while attempting to start an online match.

The issue is basically, the OP doesn't know English that well and uses Google Translate in order to communicate with the community.

 

However, we've ran the diagnostic tool to see if the ports were actually opened. Turned out, his router is still blocking the communication with the game server for some odd reason.

I've provided assistance through TeamViewer to see what the problem was.

We've however disabled Windows Firewall, manually opened the ports to the corresponding protocols(TCP/UDP). The problem however was still not solved for some odd reason, unless I've missed a certain function on his router.

I did noticed his router appears to be not supporting DMZ either, since that would have made port forwarding a lot more easier.

I believe I've seen UPnP enabled as well, but doesn't solve the issue either.

 

The diagnostic tool however reported a failure, neither of the pings got through.

Even after the ports were manually opened.

 

I'm not sure if it could be his ISP or router still forcing a blockade?

 

Any other suggestions what GeneReis could try?

 

 

His router model however is a Tilgin HG1332.

 

 

Thanks in advance!


Edited by protoman1008, 15 December 2017 - 10:58 AM.


#5 ToxicShock

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Posted 15 December 2017 - 11:10 AM

He should look at using a VPN. Some providers (although not many) do not support routing incoming UDP.

He should be able to find a free VPN easily (closer is better) but some are better than others so he might have to try a few. He can google for some.

See this post for some options.
https://forums.revor...-1#entry1048770
E: Some VPN:

surfeasy.com
privatetunnel.com
securitykiss.com

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#6 Guest_protoman1008_*

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Posted 15 December 2017 - 12:55 PM

Hey ToxicShock,

 

Thanks for the suggestion.

We've just tried the VPN method, how weird this may sound. The problem is still the same...

We're still getting the same error message as before the moment we're trying to start the match.

 

https://www.dropbox....shot_4.png?dl=0

 

Any other suggestions we could try?

 

Or are you guys by any chance familiar with possible conflicting applications?

 

 

Thanks.


Edited by protoman1008, 15 December 2017 - 02:12 PM.


#7 Guest_protoman1008_*

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Posted 15 December 2017 - 02:16 PM

Problem solved! :3

 

The problem was, he had send delay ticked on, no IP assigned and manually entered 16000 port as a firewall override in the game.

 

All settings reset to default, IP manually assigned and the problem was solved. Though, there's still a 5 seconds delay in his case. Still, the problem seems solved.

 

Thanks for the help, ToxicShock and ViperMkVII ;)



#8 ToxicShock

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Posted 16 December 2017 - 09:57 AM

That is a big relief.   Thank you very much for you assistance and your patience!


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