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Cannot Log in on Red Alert


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#1 Almighty!

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Posted 26 January 2018 - 05:05 PM

(Lost account: Almighty_Skies) In need help, I forgot my password for my game server account I tried to enter the cnc online website to change it with my revora account, but i cant- it says wrong password but yet it works on revora.

I create a new account i try to log in on red alert it says "The specified Online ID or account name is already in use"

 

I wait a day to try to re-enter with new account same error "The specified Online ID or account name is already in use"

 

Created another same error "The specified Online ID or account name is already in use"

 

What can i do to resolve this problem

 

-thank you



#2 Guest_protoman1008_*

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Posted 26 January 2018 - 05:49 PM

According to shatabrick the last login was 2 days ago and seems to be attached to Almighty! revora account.

You should be able to change the server login credentials here.

 

For Red Alert 3 the correct information required are as follows:

 

E-mail address, is the e-mail address used on your Revora Account.

The password is the Server Login password.

The nicknames(Commander IDs) can be found on Shatabrick.



#3 Almighty!

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Posted 26 January 2018 - 05:59 PM

I tried to log in with my revora email, username and password, still cant log into cnc online



#4 Guest_protoman1008_*

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Posted 26 January 2018 - 06:02 PM

In worst case ToxicShock may have to check certain things on the server if there's a miscommunication somewhere.

I'll notify him about this forum post.



#5 Almighty!

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Posted 26 January 2018 - 08:21 PM

Thanks alot, ill be waiting for his responds


Edited by Almighty!, 26 January 2018 - 08:21 PM.


#6 ToxicShock

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Posted 27 January 2018 - 03:48 PM

Which user name are you using to log in to the site?   You appear to have more than one account.   This is your other user name AlmightySkies


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#7 Almighty!

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Posted 29 January 2018 - 06:28 AM

Revora its Almighty! and game tag is Almight_Skies



#8 ToxicShock

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Posted 29 January 2018 - 10:37 AM

Can you just confirm that you are attempting to log into the site using,

 

user name:    Almighty!

 

Password:    {The password you used to log into these forums recently}


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#9 Almighty!

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Posted 03 February 2018 - 11:36 AM

Yes I can confirm I log out of revora and log back tried the same password on cnc online and still gives "The username or password supplied is not valid."



#10 ToxicShock

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Posted 03 February 2018 - 02:45 PM

By cnc online, do you mean the web site or a game?


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#11 Almighty!

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Posted 03 February 2018 - 09:16 PM

the website >https://cnc-online.net/en/



#12 ToxicShock

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Posted 04 February 2018 - 07:24 AM

I think I see the problem.   I stress *think*.   There may be a character set problem with your user name.     Could you try again now?


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#13 soggy_bottoms

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Posted 23 March 2019 - 02:39 AM

same here... lost the password changed thru here, and can log on.. not the game



#14 ToxicShock

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Posted 23 March 2019 - 12:17 PM

You use a different password to log into the game. That is your "Server Password" that you set on the C&C:Online website. If will not have changed when you change your password here.

This will help you: C&C:Online User Guide

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