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Cannot log in to C&C Online: This account has not been activated yet. Please follow the activation link sent to you by e-mail.

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#1 pktm

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Posted 18 March 2018 - 11:28 AM

Hi!
I activated my account on revora forums, but it did not activate for C&C Online.
When trying to log in on https://cnc-online.n.../connect/login/, the following message appears:
This account has not been activated yet. Please follow the activation link sent to you by e-mail.
I had issues activating on the revora forum, because the activation e-mail was not sent the first time. Maybe this is the reason.
Could you please re-send the activation or activate the account for C&C Online?
Please let me know if you need any other information.

 



#2 ToxicShock

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Posted 19 March 2018 - 09:19 AM

Can you try to log into the C&C:Online web site (using your credentials from here)? I have activated your account manually and that appears to have been successful. Doing that can be a bit troublesome sometimes though, so could you get back to me and confirm that you can get in.

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#3 pktm

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Posted 22 March 2018 - 07:54 PM

I tried to log in, but I got the same message again, unfortunately. Could you check it again please?

#4 ToxicShock

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Posted 23 March 2018 - 06:13 PM

Oh dear, here we go again. I had to delete your profile on the game server. Please could you try to log into the site again. That should create a new profile on there (as you are already activated on these forums). If that does not happen, I believe that there could be a problem with your email address (that is my best guess at the moment). Could you let me know what happens?

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#5 pktm

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Posted 25 March 2018 - 10:22 AM

I tried to log in again using my revora credential, but I got the same error again, unfortunately.
I can try with a different e-mail address if you like.



#6 ToxicShock

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Posted 25 March 2018 - 01:09 PM

OK Could you change your email address on these forums (from your profile) and leave it a few minutes before you try to log into the site.


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#7 pktm

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Posted 25 March 2018 - 08:27 PM

There was no change, unfortunately. I changed my mail on revora forums, activated the new one, waited wuite a bit (played a game in the meantime) and then tried to log on on cnc-online.
Dumb question: is there an issue with dashes in the e-mail address?


#8 Zakxaev68

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Posted 26 March 2018 - 12:06 AM

Its your email provider spam filters, dead sure about that. Is that perhaps Yahoo... Outlook? I can tell CNCO website works as it should, tested it with my own profile.



#9 ToxicShock

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Posted 26 March 2018 - 10:22 AM

There was no change, unfortunately. I changed my mail on revora forums, activated the new one, waited wuite a bit (played a game in the meantime) and then tried to log on on cnc-online.
Dumb question: is there an issue with dashes in the e-mail address?


As a matter of fact that is what I was thinking. Please could you try to logging in again. Your new email address hadn't made it to the site.

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#10 pktm

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Posted 26 March 2018 - 09:35 PM

I'm sorry, still no change. I switched to another e-mail address without any dashes afterwards, but no change.

It keeps telling me "This account has not been activated yet. Please follow the activation link sent to you by e-mail.".

 

Is there another possibility to get an account? I'd love to play CnC in co-op again.



#11 ToxicShock

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Posted 27 March 2018 - 04:30 AM

Alright.     Please go and make a brand new account from the Web site (you have permission to do that).    You will need to use a different email address (of course).    Do you want me to remove the email from your existing account so you can use it again?

 

When it is activated, please post in here and we can deal with the account names (if you want to keep your  existing name).


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#12 pktm

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Posted 27 March 2018 - 05:18 PM

It worked. Could you please simply delete this account entirely?
I'm very sorry for the inconveniences :-s



#13 ToxicShock

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Posted 28 March 2018 - 07:06 PM

Not your fault at all. I will see to that.

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#14 ChrinikClone

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Posted 04 April 2019 - 06:35 AM

Hello. A friend of mine is attempting to register his account by the name of Chrinik (I created a new account by this name to doublecheck the registration process) but it has been quite a long time with no confirming email. Is this able to be done? I have all his information ready to provide for verification if need be.



#15 ToxicShock

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Posted 05 April 2019 - 01:47 PM

I had to delete that account from the game server as it was malformed on there.     I have activated his account on here.    He should be able to  post on here.     Can you ask him to try to log into the C&C:Online web site using his credentials from here and then let me knows what happens.    If he cannot log in, please could you ask him to make a new topic in here.    It is going to be too much of a mess, I apprehend, to carry on in this topic.


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