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Red Alert 3 on Steam cannot connect to backend server

red alert 3 steam windows 10 avast

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#1 gilgoldman

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Posted 09 June 2018 - 06:56 PM

Hi everyone,

 

While trying to join this awesome community, I came across an annoying obstacle.

 

When following the guides, everything works fine until I try to connect to the servers - at which point RA3 gives the "Cannot Connect to Backend server" error.

 

Seems like the connection is ok, and there are no significant errors... The issue persists even when my firewall is off.

 

Any idea where to start looking for a solution?

 

 

System Specs:

Windows 10

Red Alert 3 on Steam

Avast Antivirus

 

Couldn't find the solution for this error here:

https://forums.revor...sues-solutions/

 

 

Error logs output:

----- C&C:Online Launcher Start -----
Game: Red Alert 3
Red Alert 3 Install Path: C:\Program Files (x86)\Steam\steamapps\common\Command and Conquer Red Alert 3\
Started game with: "RA3.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Red Alert 3. Detaching...
Found game.dat process. PID 5076
*** Starting CA public key patching routine ***
CA public key is expected value.
Successfully patched CA public key.
*** Starting hostname hooking routine ***
Injecting DLL into game.dat process...
Result of injection: Code -107374158
 
 
Connection diagnostic tool output:
Using server nntest.cnc-online.net:30000
Bound to local port 57140
Bound to local alternate port 57141
Resolving hostname 'nntest.cnc-online.net'...
Resolved server host to be '37.247.49.213'
Sending client INIT from port 57140 to nntest.cnc-online.net:30000
Received server INIT [980368]
Our public address is 147.32.97.91:26916
Sending client INIT2 [980368] from port 57141 to nntest.cnc-online.net:30000
Received server INIT2 [980368]
Our alternate public address is 147.32.97.91:26917
Sending cient START [980368] from port 57141 to nntest.cnc-online.net:30000
Received server START [980368]
Server extra port is 40000
Sending client PING [980368] from port 57140 to nntest.cnc-online.net:40000
Received server PING(2) [980368]
Received server PING(3) [980368]
Received server PING(4) [980368]
 
===========
  SUCCESS
===========
 
 
 

 



#2 protoman1008

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Posted 09 June 2018 - 07:44 PM

Sounds like it's still trying to connect to the official server.

I'll sent you an experimental tool which we are testing, can you please check if that'll solve the issue for you?




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#3 bumpy_flapjack

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Posted 10 June 2018 - 02:15 AM

Would be interesting to hear back on this because for me it's the same... attempting to sign in to GameSpy (*obviously this cannot work)... -> returns error message: "could not connect to the backend server"

What do I have to fill out for EA Account Name (currently I am using my revora registered email address)? What do I have to use for my password (currently I am using my revora password)? Do I have to fill something in for my online ID (what??)



#4 protoman1008

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Posted 10 June 2018 - 06:48 AM

You have to log into the server with your login credentials from here.

Even if the password was incorrect, you wouldn't have gotten that message, this message rather indicates you're trying to connect to a non-existing server(official gamespy server).

 

I'll sent the tool to you as well bumpy_flapjack in the hope it'll solve the issue you're having.

Remember, it is an experimental tool and might not work as expected.

Please follow the instructions accordingly.




`.¸¸.´´¯`._.{ C&C: Online Staff (Support Team) }.¸¸.´´¯`._.`




`.¸¸.´´¯`._.`.¸¸.´´¯`._..¸¸.´´¯`._.`.¸¸.´´¯`._.`.¸¸.´´¯`._.`


Claim GameSpy Nickname Fair Play Reports News & Tournaments


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`.¸¸.´´¯`._.`.¸¸.´´¯`._..¸¸.´´¯`._.`.¸¸.´´¯`._.`.¸¸.´´¯`._.`

 

Join us on Discord!

 

C&C: Online Discord Server Revora Discord Server GameReplays Discord Server

 

`.¸¸.´´¯`._.`.¸¸.´´¯`._..¸¸.´´¯`._.`.¸¸.´´¯`._.`.¸¸.´´¯`._.`

 

And no... This signature is NOT sponsored by Skittles. :3
 

Please do not use the PM system as a support ticket system.
Please post your issue in the C&C: Online Support section and we'll help you as soon as we can. (Usually within 48 hours)
Any PMs received might be ignored unless we've made an agreement or being told we'll provide further assistance from there.

 

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