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#1 Kwak72

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Posted 09 August 2018 - 03:51 PM

Hello i am new player. I want To play online please.
Nickname: Kwak72
T'm french. I try To play but impossible.
Could you help me?

#2 ToxicShock

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Posted 11 August 2018 - 07:52 AM

Hello,

Please could you post your "error log"; see How to Report Issues for instructions.

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#3 Kwak72

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Posted 17 August 2018 - 01:14 PM

Hello i try To understand but t'm french d'i its difficult i gavé clicks on thé link and or lake à new folder but i don't know chat To do after.
I cant connect me because of the MAJ. Can you help me?

#4 ToxicShock

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Posted 17 August 2018 - 03:55 PM

  • "Your error log file. This can be found by typing %TEMP% into your Windows search bar. The file you need is called CNCOnline_Log.txt. You may upload it into your post or copy and paste its contents."

Votre fichier journal des erreurs Cela peut être trouvé en tapant %TEMP% dans votre barre de recherche Windows. Le fichier dont vous avez besoin s'appelle "CNCOnline_Log.txt". Vous pouvez le télécharger dans votre message ou copier et coller son contenu.


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#5 Kwak72

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Posted 17 August 2018 - 04:31 PM

When i search %TEMP% it open me a new Windows with Twain and Twunk but i dont find CNConline. I'm story but i'm really bad...

#6 Kwak72

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Posted 17 August 2018 - 07:08 PM

When i start the game it say that gentools is not available for this version or the game i need a patch...

#7 ToxicShock

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Posted 18 August 2018 - 07:56 AM

Please could you post a picture?

 

S'il vous plaît pourriez-vous poster une photo?


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#8 Kwak72

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Posted 21 August 2018 - 03:40 PM

How could i send you the picture?

#9 Kwak72

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Posted 21 August 2018 - 04:03 PM

when i try to post the picture i have an error :

 

An error occurred

You are not allowed to use that image extension on this community.

 

 

 

In the game the message is :

 

GenTool is not compatible with this game version.

Many features are not available.

Fix it by patching the game to latest version.

 

Gentool7.4

Developer: xezon

Tester: FlameIORI

 



#10 Kwak72

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Posted 21 August 2018 - 08:28 PM

My husband have find a patch and it works. He have just a message "connexion To other player impossible... he try To find the problem.

#11 ToxicShock

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Posted 22 August 2018 - 06:53 AM

Please could you run the connection test in How to Report Issues and post the result in here.
 
 
S'il vous plaît pourriez-vous exécuter le test de connexion dans How to Report Issues et publier le résultat ici.

 

 

Désactivez le transfert de port et la DMZ dans votre routeur.
Téléchargez l'outil de diagnostic de connexion ici: NATNegTest.rar
Extrayez-le dans un dossier et double-cliquez sur le fichier .bat. (Assurez-vous que les fichiers sont extraits complètement. Vous ne pouvez pas exécuter le test à partir des fichiers compressés.)
Copiez-collez le résultat dans votre rubrique d'aide.


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