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[RA3 retail Windows 10 v1803] Failed to connect to servers (But C&C3 works perfectly)


Best Answer M4dn3ss, 23 February 2019 - 01:13 PM

Reinstall solved it. Why? No idea, but it worked *shrug*

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#1 M4dn3ss

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Posted 16 February 2019 - 07:36 AM

Error upon logging in: "Failed to connect to servers. Please check to make sure you have an active connection to the Internet"

The error comes up pretty quickly so it's not timing out.

 

C&C Online log:

----- C&C:Online Launcher Start -----
Game: Red Alert 3
Red Alert 3 Install Path: D:\Games\Red Alert 3\
Started game with: "RA3.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Red Alert 3. Detaching...
Found game.dat process. PID 4020
*** Starting CA public key patching routine ***
CA public key is expected value.
Successfully patched CA public key.
*** Starting hostname hooking routine ***
Injecting DLL into game.dat process...
Result of injection: Code -1073741582

NAT test

Using server nntest.cnc-online.net:30000
Bound to local port 54400
Bound to local alternate port 54401
Resolving hostname 'nntest.cnc-online.net'...
Resolved server host to be '37.247.49.213'
Sending client INIT from port 54400 to nntest.cnc-online.net:30000
Received server INIT [894718]
Our public address is 110.32.97.103:54400
Sending client INIT2 [894718] from port 54401 to nntest.cnc-online.net:30000
Received server INIT2 [894718]
Our alternate public address is 110.32.97.103:54401
Sending cient START [894718] from port 54401 to nntest.cnc-online.net:30000
Received server START [894718]
Server extra port is 40000
Sending client PING [894718] from port 54400 to nntest.cnc-online.net:40000
Received server PING(2) [894718]
Received server PING(3) [894718]
Received server PING(4) [894718]

===========
  SUCCESS
===========
Received 3 pings from nntest.cnc-online.net:40000.
NAT negotiation works with your router and connection.
==> You do not have to use port forwarding.
Press any key to continue . . .

Issue is similar to this person but different error message: https://forums.revor...backend-server/

 

There shouldn't be any issue connecting to the Revora servers because C&C3 works perfectly. And yes I know you log in to RA3 with an email address instead of forum username. Everything used to work fine about a year ago so I don't know what gives.



#2 ToxicShock

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Posted 16 February 2019 - 02:44 PM

Two things come to mind:

1) The online IP address in Options->Settings-Network should be set to "No IP address". If it is not, the game might try to use a Hamachi driver or something like that to connect. Normally RA3 is quite good at avoiding that (unlike the other games) though.

2) Do you have an exception to the game in your firewall? That should be created automatically when you install the game but if you have an abnormal install, it might not have been.

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#3 M4dn3ss

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Posted 17 February 2019 - 03:01 AM

Two things come to mind:

1) The online IP address in Options->Settings-Network should be set to "No IP address". If it is not, the game might try to use a Hamachi driver or something like that to connect. Normally RA3 is quite good at avoiding that (unlike the other games) though.

2) Do you have an exception to the game in your firewall? That should be created automatically when you install the game but if you have an abnormal install, it might not have been.

 

Yes to both.

It was working perfectly fine a year ago and I haven't reinstalled Windows or anything so nothing should have changed...



#4 ToxicShock

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Posted 21 February 2019 - 11:05 AM

I am a bit stumped here. Could you try to log in and then post in here immediately afterward so I can see if the server log shows anything helpful.

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#5 M4dn3ss

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Posted 22 February 2019 - 01:59 PM

Just tried logging in to RA3 (unsuccessfully)



#6 M4dn3ss

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Posted 22 February 2019 - 02:01 PM

Also just tested logging into C&C3 (successfully)



#7 ToxicShock

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Posted 22 February 2019 - 05:28 PM

There is no sign of the RA3 log-in attempt at all. Please see my PM (it is a long shot).

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#8 M4dn3ss

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Posted 23 February 2019 - 01:13 PM   Best Answer

Reinstall solved it. Why? No idea, but it worked *shrug*






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