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MO3.0 Support // CRASHES


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#1 Speeder

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Posted 30 October 2013 - 10:46 PM

Please report here all fatal errors & crashes-to-desktop that you have encountered while playing the public beta of Mental Omega 3.0.
 
We will only be able to help if 'Enable debugging' option was ON when the desync happened.
 
 
FATAL ERRORS
 
Go to    "install path"/debug/snapshot-(date of RE)-(time of RE)/    and prepare the following files:

debug(date of RE-time of RE_here).txt
except(date of RE-time of RE_here).txt
extcrashdump(date of RE-time of RE_here).dmp
 
NOTE: First upload the debugexcept and syringe.log and post the link in this topic. Those files are much smaller and most of the time they are enough to figure out the cause of the error. You don't have to upload extcrashdump until we ask for it (although it is appreciated if you do anyway).

Those files must be related to your crash, obviously. Check the timestamp and make sure they're all the same or veryveryvery similar for all three files.

Upload those files somewhere and post the link to it here.

Describe the situation your game crashed as detailed as possible, which beta was it, state your factions, game mode, events etc.
 
 
CRASHES-TO-DESKTOP
 
Right after a crash-to-desktop happens (game just closes without a dialog window or with the "Main executable for Mental Omega has stopped working..", go to your Mental Omega 3.0 installation directory and find syringe.log file. Upload it here. Describe the situation your game crashed as detailed as possible, which beta was it, state your factions, game mode, events etc.
 
---
 
Please use the other threads for reporting BUGS // RECONNECTION ERRORS // ISSUES WITH LAUNCHING/UPDATING.

Edited by mevitar, 30 November 2013 - 01:13 AM.

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#2 Oktavia

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Posted 29 November 2013 - 09:12 PM

http://www.mediafire...1130-025439.rar

http://www.mediafire...1130-033333.rar

Crash at the first game OTI. W7 64 TFD with unofficial patch.

I also had problem running game after installation, though running CNC first somehow fixed it.


Edited by Oktavia, 29 November 2013 - 09:54 PM.


#3 Johny.Whooof

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Posted 29 November 2013 - 09:51 PM

The issue:

After I fail a campaign mission miserably (pretty much every mission so far), I naturally want to replay it. However, when the mission loads from the 'Do you want to retry?' screen, the game crashes.



#4 Speeder

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Posted 29 November 2013 - 09:54 PM

Please read the first post and deliver the neccessary files.


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#5 Oktavia

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Posted 30 November 2013 - 12:00 AM

http://www.mediafire...d/Debug_log.rar

Debug log from 2x2 game.

No snapshot for this one.



#6 Speeder

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Posted 30 November 2013 - 12:05 AM

You should still have an except.txt file.

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#7 Oktavia

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Posted 30 November 2013 - 12:59 AM

You should still have an except.txt file.

No, I don't have it. It wasn't fatal error, even debug.log didn't have timestamp, had to guess it by creation date.


Edited by Oktavia, 30 November 2013 - 01:05 AM.


#8 Speeder

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Posted 30 November 2013 - 01:09 AM

It was a 'Mental Omega has stopped working' kind of issue?

If that happens get us the syringe.log

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#9 Oktavia

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Posted 30 November 2013 - 01:16 AM

http://www.mediafire...yul/syringe.log



#10 AJ1234

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Posted 30 November 2013 - 04:39 AM

https://www.mediafir...9rsnbf02snrdhht

 

After i play more than 1 one time 



#11 Graion Dilach

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Posted 30 November 2013 - 10:29 AM

 

It's wrong, the actual log got overwritten already. There should be an FAQ that if there's no excepts, people shouldn't launch the game until they backup the syringe.log.

 

AJ's shown nothing neither.


Edited by Graion Dilach, 30 November 2013 - 10:30 AM.

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#12 Oktavia

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Posted 30 November 2013 - 11:25 AM

http://www.mediafire...nc55t/debug.rar

Yet another random crash, now in single-player skirmish.



#13 Graion Dilach

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Posted 30 November 2013 - 12:02 PM

Now that's a bonkers! It was something during drawing a frame of an SHP... and sadly because only Syringe caught the exception, we can't even debug what SHP was it. Let's hope that it won't return.


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#14 mevitar

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Posted 30 November 2013 - 12:15 PM

Oktavia already reported this issue yesterday (same EIP if i remember correctly), but for multi games, so i expect it to return again. Oktavia, plase try to log to the irc later today, we might need you to check this stuff.
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#15 Oktavia

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Posted 30 November 2013 - 04:35 PM

And another one, now at the first allied mission.
http://www.mediafire...d mission 1.rar

#16 mevitar

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Posted 30 November 2013 - 04:51 PM

It's a diffferent address this time (not that it helps you :p ). Note for Graion and Alex: ECX = 0x6C51AAC0 in both.
EDIT: Yes, Graion, i know it's the same issue. I just pointed out the address is different and looking at it won't tell anyone the cause, but i see you already know that.

Edited by mevitar, 30 November 2013 - 07:11 PM.

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#17 Graion Dilach

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Posted 30 November 2013 - 06:55 PM

It IS the same issue. Note the first address within YR range in both stack dumps. Funky. I'm really thinking about that you should replace the Ares you have with a different, newer version which mght produce us a crashdump for more information.

 

So please could you try to reproduce that issue with the dll anj inj with this Ares? http://ares.strategy....327.451.tar.gz Mind you, taht using different Ares versions causes recons online.


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#18 Guest_black sparx-77_*

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Posted 30 November 2013 - 08:40 PM

http://www.mediafire...r611/except.txt

http://www.mediafire...rm/debug(2).log

http://www.mediafire...xtcrashdump.dmp

http://www.mediafire...jm1/syringe.log

 

When i try to play epsilon faction the game gives a ''fatal error''  and i dont know why but whenever i try to play epsilon mission its the same issue.



#19 omair

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Posted 30 November 2013 - 08:53 PM

i cant find 'except files' i found syring and debug but not others...plz help



#20 Speeder

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Posted 30 November 2013 - 09:29 PM

When i try to play epsilon faction the game gives a ''fatal error''  and i dont know why but whenever i try to play epsilon mission its the same issue.


Okay, according to AlexB a sidebttn.shp file isn't found. I suppose it's about sidebttn.shp from Epsilon side. Do you have a loose sidec03.mix file in the directory you installed MO3 in?

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