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Zero Hour - Cannot login to server

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Best Answer Mathijs, 26 July 2014 - 09:51 PM

C&C:ONLINE GENERALS/ZERO HOUR UPDATE
 
We have just deployed our fix to the Generals and Zero Hour connectivity issues. 
 
Together with the release of GenTool 6.5 (http://www.gentool.net/), Generals and Zero Hour should now be playable.
 
WE HIGHLY RECOMMEND that you DOWNLOAD GENTOOL for the smoothest possible gameplay on our server.
 
Thanks,
 
The C&C:Online Team
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#1 OpaSchlusenbach

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Posted 20 July 2014 - 08:17 AM

I cannot log into generals online. I downloaded and installed the C&C Online Launcher. In the "email" field I am using the email that I registered with Revora,  in the "password" field I am using my C&C: Online and T3A: Online password, in the "nickname" field, I am using my own nickname, and I entered my DOB correctly.

My operating system is windows 7 (32bit), my gameversion of zero hour is 1.4. I have read common issues & solutions. I start the game with launcher and the programs run under administrator rights.

 

 

 

 

The failure messages says: Invalid email-address. Obvisiously, ther is no contact to the new servers. But very strange is the fact, that I can login with the same account (!) in generals!!!

 

 

 

Is there a ini-file of zero hour, where I can update manually the new servers?

 

Yours sincerly

 

Pit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



#2 Phil

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Posted 20 July 2014 - 09:52 AM

Might be that the forwarding of traffic to our server fails for ZH. Can you post your log file es explained in the pinned reporting issues topic?


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#3 OpaSchlusenbach

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Posted 20 July 2014 - 12:57 PM

sorry, but there is no file CNCOnline_log.txt on my hdd!

I have searched in the whole device c:



#4 Phil

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Posted 20 July 2014 - 01:07 PM

And have you looked specifically in the Temp folder? It might not show up in search results. Otherwise try again a few times, because without this file we can't see where the problem is.


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#5 OpaSchlusenbach

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Posted 20 July 2014 - 01:22 PM

I am so sorry. I have specified my search, how you have suggested.

Here the result:

 

----- C&C:Online Launcher Start -----
Game: Zero Hour
Zero Hour Install Path: C:\Program Files\EA Games\Command & Conquer Generäle Stunde Null\
Started game with: "generals.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Zero Hour. Detaching...
ERROR: game.dat process not found.


----- C&C:Online Launcher Start -----
Game: Generals
Generals Install Path: C:\Program Files\EA Games\Command and Conquer Generals\
Started game with: "generals.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Generals. Detaching...
Found game.dat process. PID 2740
*** Starting hostname hooking routine ***
Injecting DLL into game.dat process...
Result of injection: Code -1073741582


----- C&C:Online Launcher Start -----
Game: Zero Hour
Zero Hour Install Path: C:\Program Files\EA Games\Command & Conquer Generäle Stunde Null\
Started game with: "generals.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Zero Hour. Detaching...
ERROR: game.dat process not found.


----- C&C:Online Launcher Start -----
Game: Zero Hour
Zero Hour Install Path: C:\Program Files\EA Games\Command & Conquer Generäle Stunde Null\
Started game with: "generals.exe "
Caught CREATE_PROCESS_DEBUG_EVENT from Zero Hour. Detaching...
ERROR: game.dat process not found.
 

 

generals runs - zero hour doesn't run !



#6 OpaSchlusenbach

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Posted 26 July 2014 - 03:20 PM

Hallo guys,

 

I have found the reason for the problem with playing online zero hour!

The reason is: I have several versions of zero hour (I have the ultimate edition, the first decade edition and the normal zero-hour cd-version) - and I have tried to play c&c zero hour with nodvd version of first decade!

Because I was tired to put the cd in the player, I have put the nodvd version of first decade into the directory of zero hour.

In the past there was no problem to play with gamespy with this version. But the new online servers of c&c-online have problem with this version.

 

 

I have uninstall zero hour and installed with the "normal" generals.exe

 

Now, I have to put the cd in the player, but I can play online :-) !!!!

 

Attention: After I have had the online-problem, I had to  delete the files in the directory "C:\Users\xxxxx\Documents\Command & Conquer Generäle Stunde Null Data\GeneralsOnline"

Because, although I had make a new installation of zero hour, the game won't online play. After I have deleted the files in the e.g. directory, than I could play online !!!!


Edited by OpaSchlusenbach, 26 July 2014 - 03:30 PM.


#7 Mathijs

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Posted 26 July 2014 - 09:51 PM   Best Answer

C&C:ONLINE GENERALS/ZERO HOUR UPDATE
 
We have just deployed our fix to the Generals and Zero Hour connectivity issues. 
 
Together with the release of GenTool 6.5 (http://www.gentool.net/), Generals and Zero Hour should now be playable.
 
WE HIGHLY RECOMMEND that you DOWNLOAD GENTOOL for the smoothest possible gameplay on our server.
 
Thanks,
 
The C&C:Online Team

No fuel left for the pilgrims






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