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I'm getting the same problem with the Steam version. I used GenPatcher to install GenTool and community maps, but cannot get online.
EDIT: I was able to fix this by removing the custom hotkeys that GenPatcher had installed. I also had to add these registry keys to get onto C&C Online:
HKLM\SOFTWARE\WOW6432Node\Electronic Arts\EA Games\Generals\ergc\(Default) = 0000-0000-0000-0000HKLM\SOFTWARE\WOW6432Node\Electronic Arts\EA Games\Command and Conquer Generals Zero Hour\ergc\(Default) = 0000-0000-0000-0000
Same problem. Which custom hotkeys did you remove?
