8 replies to this topic

[Hawk2zer0]

This is probably nothing new in terms of the error, but I've been wanting to connect online via this service and have been unsuccessful thus far. 

 

I have Hamachi installed, and I know that this is this software has caused its own share of issues. Unfortunately, Hamachi is too critical for me to uninstall as it is utilized on (at least) a dozen games that I play. I want to assume this is what is causing it, but I'd rather try to find a work-around with it than have to uninstall it (and then re-install it when needed). It's my buddy and I's current method for playing C&C together...but the desyncs are real...and too frequent.

 

I've checked through a good majority of the support forum and have tried most (if not all) methods to getting online. I would say that it would be safe to assume that most of the methods have been attempted. As a result, I'm not sure what else I could try to solve the issue. 

 

I do know that I am at least able to communicate with the server as my shatabrick profile page mentions that my last login is today (Nov 29th).

 

****    EDIT **********

 

A few more things that I could probably mention:

 

Game: Red Alert 3 (mainly), Kane's Wrath

 

OS: Win8.1

 

Game Version: 

Kane's Wrath - Standard CD copy - updated to v1.02+ (at the moment)

 

Red Alert 3 - Steam Version - Should be up-to-date save for any community updates

 

Log:

 

----- C&C:Online Launcher Start -----

Game: Red Alert 3

Red Alert 3 Install Path: C:\Program Files (x86)\Steam\steamapps\common\Command and Conquer Red Alert 3\

Started game with: "RA3.exe -ui"

Caught CREATE_PROCESS_DEBUG_EVENT from Red Alert 3. Detaching...

Found game.dat process. PID 12620

*** Starting CA public key patching routine ***

CA public key is expected value.

Successfully patched CA public key.

*** Starting hostname hooking routine ***

Injecting DLL into game.dat process...

Result of injection: Code -1073741582

 

 

As for ToxicShock's request, here's the output from IPCONFIG

 

Note* I am connecting from a university's campus so it's possible that this could be something with my IT department (But I'll see what options could exist still for this before checking with them).

Windows IP Configuration


Ethernet adapter VPN - VPN Client:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :


Wireless LAN adapter Local Area Connection* 11:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :


Ethernet adapter Ethernet:


   Connection-specific DNS Suffix  . : iupui.edu
   IPv6 Address. . . . . . . . . . . : 2001:18e8:3:11e8:f000::483
   Link-local IPv6 Address . . . . . : fe80::7ae3:b5ff:fe88:2925%4
   IPv4 Address. . . . . . . . . . . : 149.166.188.70
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : fe80::18e8:3:11e8:1%4
                                       149.166.188.1


Wireless LAN adapter Wi-Fi:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :


Ethernet adapter Hamachi:


   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2620:9b::1905:b7df
   Link-local IPv6 Address . . . . . : fe80::7879:19ff:fe05:b7df%22
   IPv4 Address. . . . . . . . . . . : 25.5.183.223
   Subnet Mask . . . . . . . . . . . : 255.0.0.0
   Default Gateway . . . . . . . . . : 2620:9b::1900:1
                                       25.0.0.1


Tunnel adapter Local Area Connection* 14:


   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:20e6:455:6a59:43b9
   Link-local IPv6 Address . . . . . : fe80::20e6:455:6a59:43b9%8
   Default Gateway . . . . . . . . . :


Tunnel adapter isatap.{870D14A9-0B83-4E05-B1EA-434EC62035E2}:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :


Tunnel adapter isatap.iupui.edu:


   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : iupui.edu

Edited by Hawk2zer0, 30 November 2015 - 02:06 AM.

[ToxicShock]

I've looked at the log for 29 November. I see very many attempts by you to log in. You authenticate successfully (nothing wrong there) but you never make the main connection you need to get online. It is possible that that port is blocked at your end. I think you might considerer asking your IP department at this stage. The port in question is TCP port 6667 (peer chat). We've heard of cases in here where the ISP has blocked that (although I don't know why they would).

Just on the off chance, I would still check that your firewall has an exception for your games.

Alternatively, it could be that that connection is not showing in the log because your connection is not strong enough. I doubt that in this case though. I would go to your IT department and ask them before we consider that.

[ViperMkVII]

And, if you want to check if TCP port 6667 is blocked, you can test it through Windows PowerShell

Open it (if you can't find it, open a random folder, write "PowerShell" in its address bar and press enter) then type 

Test-NetConnection online.the3rdage.net -port 6667

If you can't connect to the port 6667, it will be displayed something like this, with "TcpTestSucceeded : false":

ComputerName           : online.the3rdage.net
RemoteAddress          : 46.166.178.165
RemotePort             : 6667
InterfaceAlias         : [Wi-Fi, Lan, etc]
SourceAddress          : [Source IP Address]
PingSucceeded          : True
PingReplyDetails (RTT) : 59 ms
TcpTestSucceeded       : False

[Hawk2zer0]

I've looked at the log for 29 November. I see very many attempts by you to log in. You authenticate successfully (nothing wrong there) but you never make the main connection you need to get online. It is possible that that port is blocked at your end. I think you might considerer asking your IP department at this stage. The port in question is TCP port 6667 (peer chat). We've heard of cases in here where the ISP has blocked that (although I don't know why they would).

Just on the off chance, I would still check that your firewall has an exception for your games.

Alternatively, it could be that that connection is not showing in the log because your connection is not strong enough. I doubt that in this case though. I would go to your IT department and ask them before we consider that.

 

I double-checked the firewall and made sure that everything is allowed through (which it is). I doubt that it's my connection...all other games I usually am the host since I've tested best and worst case with most servers and I generally don't have a ping over 150 (connecting to an Australian server from US). Best case being a nearby server with 7 ping. I generally don't mention my speeds (but I'm sure you can imagine).  

 

 

 

And, if you want to check if TCP port 6667 is blocked, you can test it through Windows PowerShell

Open it (if you can't find it, open a random folder, write "PowerShell" in its address bar and press enter) then type 

Test-NetConnection online.the3rdage.net -port 6667

If you can't connect to the port 6667, it will be displayed something like this, with "TcpTestSucceeded : false":

ComputerName           : online.the3rdage.net
RemoteAddress          : 46.166.178.165
RemotePort             : 6667
InterfaceAlias         : [Wi-Fi, Lan, etc]
SourceAddress          : [Source IP Address]
PingSucceeded          : True
PingReplyDetails (RTT) : 59 ms
TcpTestSucceeded       : False

 

 

I did just test this and got the same output that you predicted. My 6667 port is blocked, so I'll talk to my IT department...I know they're anal about a lot of things (There's a handful of restrictions that I have for the internet despite the network being used for gaming. (No peer-to-peer software is allowed for example and you have to have this software installed on your PC - I hate this system, but I can't argue with the speeds)).
 

I'll have a chat with them about this so I'll see what they say about it. 

[Hawk2zer0]

Just finished talking with the IT department. They won't authorize the unblocking of the port, apparently they've had a handful for network attacks through the port and as such, have permanently blocked the port. I guess that leaves me at an impasse, so the best I can do is network games via hamachi. 

[ViperMkVII]

@ToxicShock

It's possible to allow connections to other ports (for example some "common used" ports which won't be blocked by any firewall, but which isn't used in C&C:Online) when port 6667 is blocked?

Because I have many friends with similiar issues... so for now they can only play with LAN emulators....

 

Plus it seems like that local port redirection is possible... So if you can do smth like when C&C:Online Launcher detects that 6667 port is blocked, redirect the game connection to the alternative port, it would be really great... 

Edited by ViperMkVII, 02 December 2015 - 03:21 PM.

[ToxicShock]

@ToxicShock
It's possible to allow connections to other ports (for example some "common used" ports which won't be blocked by any firewall, but which isn't used in C&C:Online) when port 6667 is blocked?
Because I have many friends with similiar issues... so for now they can only play with LAN emulators....
 
Plus it seems like that local port redirection is possible... So if you can do smth like when C&C:Online Launcher detects that 6667 port is blocked, redirect the game connection to the alternative port, it would be really great...

The game would have to be "cooked" to try to connect to another port (which would be pretty difficult to do) and then that would have to be implemented at our end (or a way found of tunnelling out of the restricted LAN). I think that that is going to be too much of a problem to implement.

[Hawk2zer0]

 

@ToxicShock
It's possible to allow connections to other ports (for example some "common used" ports which won't be blocked by any firewall, but which isn't used in C&C:Online) when port 6667 is blocked?
Because I have many friends with similiar issues... so for now they can only play with LAN emulators....
 
Plus it seems like that local port redirection is possible... So if you can do smth like when C&C:Online Launcher detects that 6667 port is blocked, redirect the game connection to the alternative port, it would be really great...

The game would have to be "cooked" to try to connect to another port (which would be pretty difficult to do) and then that would have to be implemented at our end (or a way found of tunnelling out of the restricted LAN). I think that that is going to be too much of a problem to implement.

 

 

I don't know really anything about networking...so what I might say probably means nothing or wouldn't make sense. (If I knew what to research on the topic I would, but frankly, I don't know where to start). I do recall that the old online service did rely on several ports. I don't know what each of those ports did, but I did know there were a few that were used. (I have a feeling that this is basically Viper's question, but I'll see) Would it be possible to work with one of the old ports that the service used?

 

On another note, I recall having to set a port on a few of the games I played with friends using hamachi...I believe it was 25565 for the port...I doubt this will mean anything, but I'm just trying to think of everything I can. 

[ToxicShock]

No, this system uses the same ports as gamespy, with TCP Port 6667 at the heart of it. It has to be like that (pretty much) because that is hard-coded into the games themselves. Hamachi, which is just a kind of LAN game, works entirely differently and you don't get many of the on-line features.

There are ways round the issue, the simplest of which would be to use a mobile internet just to play the game.