Personally, I think it's because you have a bad internet connection, or/and a bad ISP or because you are very distant from C&C: Online server.
So personally I think it isn't a server problem.
I think you can try to ping or traceroute the C&C:Online server (If I'm not wrong, it's http://online.the3rdage.net)and see if the latency is high.
For having a fluently gameplay, you can try to use a proxy or a VPN, they probably will work.
And....
I frequently asked questions
I think probably you should omit this phrase....
because it's hard to ask frequently questions with only 1 post...