57 replies to this topic

[XXcyberstormXX]

I am using the normal version of the game CD.

 

For a few days I have been unable to log into KW. I have been able to log into TW just fine and my internet is good, but when I try and log into KW it does nothing after I have hit the log in button. I can click log in and walk away for 10 min then come back and it has gone nowhere. After not being able to get online after clicking the log in button the game still lets me go back to the main menu by clicking the cancel button. I have tried making new profiles through the main menu, but this has not helped. I have tried uninstalling and re-installing that also has failed.

 

 

I am using Windows Vista

 

Error Log File: 

 

----- C&C:Online Launcher Start -----

Game: Kane's Wrath

Kane's Wrath Install Path: C:\Program Files (x86)\Electronic Arts\Command & Conquer 3 Kane's Wrath\

Started game with: "CNC3EP1.exe "

Caught CREATE_PROCESS_DEBUG_EVENT from Kane's Wrath. Detaching...

Found game.dat process. PID 4056

*** Starting CA public key patching routine ***

CA public key is expected value.

Successfully patched CA public key.

*** Starting hostname hooking routine ***

Injecting DLL into game.dat process...

Result of injection: Code -1073741582

 

 

----- C&C:Online Launcher Start -----

Game: Kane's Wrath

Kane's Wrath Install Path: C:\Program Files (x86)\Electronic Arts\Command & Conquer 3 Kane's Wrath\

Started game with: "CNC3EP1.exe "

Caught CREATE_PROCESS_DEBUG_EVENT from Kane's Wrath. Detaching...

Found game.dat process. PID 40565200

*** Starting CA public key patching routine ***

CA public key is expected value.

Successfully patched CA public key.

*** Starting hostname hooking routine ***

Injecting DLL into game.dat process...

Result of injection: Code -1073741582

 

Edited by XXcyberstormXX, 12 September 2015 - 09:41 PM.

[ToxicShock]

Hello Cyber

First, please could you post your error log for the sake of completeness; see How to Report Issues for instructions.

Then, can you attempt a log in and then post in here immediately afterwards, so we can find the attempt in the server log.

[XXcyberstormXX]

Here you are. I have also attempted a log on. Didn't make it past the log in screen.

[ToxicShock]

The log at your end looks fine but I just couldn't find any trace of it in the server log. Please could you do the same thing again (attempt a log in and then post here) but confirm that you are posting from the same IP address as you use to connect to the game?

[XXcyberstormXX]

Just tried to log in, didn't work. Posted from the same IP address I use to connect to the game

[ToxicShock]

Nope, there is no trace of that IP address in the log (not even a squeak).

If, per chance, you have a Hamachi driver installed, you should remove it entirely.

In any case, please check that the IP address shown in Options->Settings->Network is an address on the network you use to connect to the internet (probably 192.168 or 10. something). If there is more than one address, select the other one.

If you have an address that starts with 25, that is very likely the cause of the problem.

Can you let me know?

[XXcyberstormXX]

25.98.30.117 was the original. I have tried all IP addresses, none work. Also have uninstalled Hamachi and tried another log in attempt.

[ToxicShock]

25.98.30.117 was the original

 

 

That was very likely the cause of the original problem.      You should remove any IP address that is currently showing (now that you've removed the damned Hamachi driver) close the game and restart before you try again.     Nonetheless, I'll check the log from yesterday to see if anything shows up.

[XXcyberstormXX]

restarted kw and another log in attempt has been made.

[ToxicShock]

Guess what? You are still not showing in the log.

Now you've removed the IP address in Options->Settings->Network->Online IP, restarted and tried to log in, please could you go back to Options->Settings->Network and tell me what the IP address says?

Next, please could you open a command prompt (hit "run" from the start menu or the equivalent) and open "cmd". At the command prompt, type and enter IPCONFIG and screen shot the whole of the output.

 

Something has screwed up your setting somewhere, I guess.   Let's try to find what it is.

[XXcyberstormXX]

How do I send you the screenshot? Having trouble pasting on here.

[XXcyberstormXX]

Microsoft Windows [Version 6.0.6002]

Copyright © 2006 Microsoft Corporation.  All rights reserved.

 

C:\Users\Adam>IPCONFIG

 

Windows IP Configuration

 

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . :

   Link-local IPv6 Address . . . . . : fe80::75ce:d012:2b05:53f6%12

   IPv4 Address. . . . . . . . . . . : 192.168.1.16

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.1.1

 

Ethernet adapter Local Area Connection:

 

   Connection-specific DNS Suffix  . :

   Link-local IPv6 Address . . . . . : fe80::a07e:e803:8c47:9afb%10

   IPv4 Address. . . . . . . . . . . : 192.168.1.52

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.1.1

 

Tunnel adapter Local Area Connection* 11:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

C:\Users\Adam>

[ToxicShock]

Please could you post what's showing in Options->Settings->Network->Online IP. The game automatically detects that and usually does a really bad job. It also looks like your Hamachi adaptor or something similar is still there.

Tunnel adapter Local Area Connection* 11:

Let's come back to that though, depending on what the OnlineIP says.

[XXcyberstormXX]

IP: 192.168.1.19 and 192.168.1.20

[ToxicShock]

OK, that's seems wrong.    The addresses should be 192.168.1.16 and/or 192.168.1.52 (depending on whether you're connecting wirelessly or through the Ethernet adaptor, above).

 

Could I ask you to remove both of those, close the game, open it again and try to connect.    Immediately after that get the IP address that shows.    It should be 192.168.1.16 or  192.168.1.52 depending on which adaptor you used to connect to the internet.

[XXcyberstormXX]

How do I remove them? I connect with ethernet cable.

[ToxicShock]

Sorry, I'd forgotten that you can't remove the address in this game.    Could you disable the Wireless Adaptor from Control Panel\Network and Internet\Network and Sharing Center then Change Adaptor Settings?   Then try to connect again and check the that IP address shown in the game matches the one you get from doing IPCONFIG from the prompt (you need to do that again).

[XXcyberstormXX]

Just did that. The IP does match, both are 192.168.1.20. Could not log in though :(

[ToxicShock]

I still can't find any trace of you in the log.     Could you try resetting your modem?
 
Next, could you open the C&C:Online web site and attempt another log in. That should show as a server access on the HTTP port (which we know is working) so I can see what IP is showing for you.

[XXcyberstormXX]

Still no luck with KW, but I was able to log onto TW. I crashed right when I got on every time on TW, but I at least showed up on the server.