turbynator

My friend and i are trying to play Red Alert 3 of the origin ultimate collection with each other but we cant connect. most of the time it says connection timed out 1-2 and thats it, this includes co-op and online matches. we did everything from the troubleshooting post except for the DMZ because it is a protected router(student buildings router). however i can see him on the servers chat with him i can play with others but just not with my friends. i am using windows 10 operating system. í dont know how to fix this if there are any solutions please help. the data of the diagnostic tool is pasted below.

Best regards,

Turbynator.

Using server nntest.cnc-online.net:30000
Bound to local port 55794
Bound to local alternate port 55795
Resolving hostname 'nntest.cnc-online.net'...
Resolved server host to be '37.247.49.213'
Sending client INIT from port 55794 to nntest.cnc-online.net:30000
Received server INIT [236699]
Our public address is 217.117.239.45:3433
Sending client INIT2 [236699] from port 55795 to nntest.cnc-online.net:30000
Received server INIT2 [236699]
Our alternate public address is 217.117.239.45:18740
Sending cient START [236699] from port 55795 to nntest.cnc-online.net:30000
Received server START [236699]
Server extra port is 40000
Sending client PING [236699] from port 55794 to nntest.cnc-online.net:40000

===========
  FAILURE
===========
Failed to receive any pings from nntest.cnc-online.net:40000.
It appears your router and/or connection is not capable of NAT negotiation.
==> You will need to use port forwarding and possibly configure a static port.
Press any key to continue . . .