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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread

Started by Speeder, Dec 16 2016 09:25 PM

Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#361 Wintersturm

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Posted 02 March 2017 - 04:23 AM

Lower your resolution. What res were you trying it on?

 

I lowered it down to 640x480 for the game and 800x600 for the client itself. Still having issues.



 

 

 

#362 Handepsilon

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Posted 02 March 2017 - 04:26 AM

Right, which renderer? For Win 10 I'd recommend TS-DDRAW


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#363 Wintersturm

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Posted 02 March 2017 - 04:31 AM

Right, which renderer? For Win 10 I'd recommend TS-DDRAW

 

Even after setting the renderer to TS-DDRAW I'm still having issues. Should I delete the qres .dll and .dat files and see if that'll work?

 

Edit: Went back to fullscreen with TS-DDRAW. Now it works. Thanks for the suggestion. :)


Edited by Wintersturm, 02 March 2017 - 04:34 AM.


 

 

 

#364 Zherade

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Posted 02 March 2017 - 12:12 PM

I cannot add a screen shot as I use my mobile phone

but I get an error message that says

could not load file or assembly 'Microsoft.Xna.Framework.Game, version=4.0.0.0,
culture = neutral, PublicKeyToken=842cf8be1de50553' or one of its dependencies.
the system cannot find the file specified

It seems that p0rnk1ng and i share the same problem, i also get that error when i launch the clientxna.exe


Edited by Zherade, 02 March 2017 - 12:14 PM.

#365 Speeder

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Posted 02 March 2017 - 12:26 PM

Did you try getting XNA Framework from Microsoft's website?


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#366 Zherade

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Posted 02 March 2017 - 02:58 PM

Did you try getting XNA Framework from Microsoft's website?

I downloaded and installed the XNA Framework, here's what happened:

 

if i launch the game via the MO client it will be stucked at the DTA client not responding, on the other hand if i launch the game via clientxna.exe it works and lets me play the game. also if i make changes to the client (ie. change the client resolution) it stops responding when i press save.

Other than that it seems the game opens and runs smoothly when launched via the clientxna.exe

 

Edit: It seems I can't start single player campaign. I am able to choose the missions and difficulty and then when im about to start it i cannot press the launch button (the button highlights when hovered with the cursor but cannot be pressed / nothing happens when pressed) then if i click the cancel button it automatically exits the client.


Edited by Zherade, 03 March 2017 - 03:12 AM.

#367 p0rnk1ng

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Posted 02 March 2017 - 04:54 PM

I am the same as 'Zherade'

I installed the xna framework
the client still does the same. it just stops working

but now when i run the clientxna.exe,

it now loads
I can save the settings fine but I cannot play the missions

skirmish and the modes works fine

#368 h1de

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Posted 02 March 2017 - 09:34 PM

Welp,since nobody is trying to help me here,I'll just go back to MO 3.3.0,because that's the version it works without any problem. Thanks and all that stuff... :V


#369 AlexB

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Posted 03 March 2017 - 01:23 AM

"Yuri's Revenge has encountered a fatal error. Would you like to make a report?". All of this behind a black screen,of course. It tells me top drop the syringe and debug files to the developers,so here it is.

Sorry, I wanted to answer yesterday, but didn't find the time. It seems the game mode wasn't set correctly. I don't know why this happened, but I have seen some syringe.logs like this recently. I don't have a solution yet.

#370 Rovaen

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Posted 04 March 2017 - 12:52 AM

Just updated, encountered a crash in the newest allied mission

Spoiler


here's the full debug log

Spoiler


#371 Nablis123

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Posted 04 March 2017 - 01:20 PM

my AVG Anti virus detected my syringe.exe today for being infected with a virus, so I added it to the exceptions list but then the client keeps crashing so I ended up uninstalling AVG. but that wasn't enough because it still kept crashing so I had to delete the old MO file, restart my computer and make a new one to work.

 

any recommendation for an Anti virus that wouldn't interfere with MO ? because I download stuff and I don't want to format my pc because of viruses.


#372 Handepsilon

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Posted 04 March 2017 - 01:41 PM

Try Avast, never interfered with my stuff

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#373 Zherade

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Posted 05 March 2017 - 02:50 AM

 

Did you try getting XNA Framework from Microsoft's website?

I downloaded and installed the XNA Framework, here's what happened:

 

if i launch the game via the MO client it will be stucked at the DTA client not responding, on the other hand if i launch the game via clientxna.exe it works and lets me play the game. also if i make changes to the client (ie. change the client resolution) it stops responding when i press save.

Other than that it seems the game opens and runs smoothly when launched via the clientxna.exe

 

Edit: It seems I can't start single player campaign. I am able to choose the missions and difficulty and then when im about to start it i cannot press the launch button (the button highlights when hovered with the cursor but cannot be pressed / nothing happens when pressed) then if i click the cancel button it automatically exits the client.

 

bumping this


#374 Derxwna Kapsyla

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Posted 05 March 2017 - 05:30 AM

So, one of my friends seems to have an issue with the game whenever they try to engage multiplayer. Skirmish works fine, Campaign works fine, but whenever they try to load a multiplayer game, it just... locks up and does't respond. They think they mitigate it by starting and closing a Skirmish, then doing netplay, but even that doesn't always work. Hell, sometimes afterward, the entire client just starts lagging into infinity and becomes entirely unresponsive.

 

Is there any sort of solution to this?


#375 Commander6147

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Posted 06 March 2017 - 06:58 PM

Hey, I completely love the mod, but I do have one issue.  I play the mod in fullscreen, and while the mod does work fine, there are times when I start a skirmish or campaign, I get a black screen.  As in, I can hear everything and things are going on, but I can't see anything.  Any idea how to fix this?  Usually, the black screen issue is resolved by restarting the client, but I don't want to keep doing that every time I encounter the issue.  Resolution is 1366 x 760 or 768.


#376 Nablis123

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Posted 06 March 2017 - 08:03 PM

Hey, I completely love the mod, but I do have one issue.  I play the mod in fullscreen, and while the mod does work fine, there are times when I start a skirmish or campaign, I get a black screen.  As in, I can hear everything and things are going on, but I can't see anything.  Any idea how to fix this?  Usually, the black screen issue is resolved by restarting the client, but I don't want to keep doing that every time I encounter the issue.  Resolution is 1366 x 760 or 768.

try selecting different renderers untill you find the one that suits you, if you have windows 8 or 10 you might want to try TS_DDRAW renderer in the options menu of the game, if you do that and it still persists try running the compatebility troubleshooter on gamemd.exe (the one with the yuri's revenge Icon) 


#377 Commander6147

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Posted 06 March 2017 - 08:29 PM

I have a computer running windows 7.  I'll try your suggestions, though.


#378 h1de

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Posted 06 March 2017 - 11:39 PM

Hey, I completely love the mod, but I do have one issue.  I play the mod in fullscreen, and while the mod does work fine, there are times when I start a skirmish or campaign, I get a black screen.  As in, I can hear everything and things are going on, but I can't see anything.  Any idea how to fix this?  Usually, the black screen issue is resolved by restarting the client, but I don't want to keep doing that every time I encounter the issue.  Resolution is 1366 x 760 or 768.

Happens to me too,but when I tab out of the game. You can always play with max resolution in Window mode if you don't mind.


#379 Famiance

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Posted 07 March 2017 - 06:23 PM

Spoiler

 

Game crashes when Epsilon army came after delay in Soviet 17 Juggernaut mission.Everything works fine except this mission. Please help.


#380 flack

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Posted 10 March 2017 - 06:32 PM

I have been experiencing changes in game speed on allies mission 15 in the single player campaign. The game runs at the speed I intended for a span 1-2 minutes then slows down dramatically for a similar duration and then becomes normal again. This process would cycle throughout the time I am playing the mission. 


Edited by flack, 10 March 2017 - 06:33 PM.

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