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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

news_commonissues.png
 
This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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1437 replies to this topic

#1381 Madmed

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Posted 03 November 2021 - 08:48 PM

Hello.

I am have some trouble with Reality check and Babel missions.

Reality check half of it is playeable but when it comes when Libra crosses that bridge and reveal that base after done, The game just freezes and doesn't do anything.

For Babel when I try to load it, It doesn't let me play it, Like after the loading screen is done is just freezes as well, I tried all of the renderings but nothing to seem to work on them.

I tried to change Compatibility Modes for syringe and gamemd and still nothing worked.

Even resolutions too!

Other mission are working fine as well.


Edited by Madmed, 03 November 2021 - 08:49 PM.


#1382 Handepsilon

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Posted 04 November 2021 - 07:19 AM

Did you try different Renderer?


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#1383 ursacian

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Posted 06 November 2021 - 01:09 AM

i'm also having problems with the game just not starting when launching from the mental omega client. installed from origin's Ultimate Collection.
 
the steps i followed to install the game:
1. downloaded ultimate collection from origin
2. copied the following files in a new folder:
- BINKW32.dll
- BLOWFISH.dll
- gamemd.exe
- ra2.mix
- ra2md.mix
- language.mix
- langmd.mix
3. downloaded v3.3 and dropped it in the folder
4. downloaded v3.3.6 and dropped it in the folder replacing the occurrences
 
full log here or below

Spoiler

 
fun fact: the exact same files work on a windows 10 VM but not on a real windows 11 PC
 
note: cnc net yuri's revenge client works on both the VM and PC

 

note 2: i tried each and every renderer, nothing works
 
i don't understand why there is no one single zip with the full v3.3.6 game or a torrent. ofc, without the files from pct. 2.

 

updated the post to add that i tried all renderers

 

Did you try different Renderer?

 

i did try them all, same issue



#1384 Handepsilon

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Posted 08 November 2021 - 07:21 AM

Oh, sorry. That post was for the other guy. Your problem seems to be more related to the cncnet5.dll. I found this on the discord server

Problem: "Returned to Client without launching game"
This is the issue where upon attempting to launch a game you are returned to the client without receiving any error code.

Resolution:
Open Windows Security -> App & browser control -> Exploit protection settings -> Program settings -> Add program to customise -> Choose exact file path and browse to your gamemd.exe file

Under Force randomisation for images (Mandatory ASLR) check Override system settings and make sure it's turned off
Under Randomise memory allocations (Bottom-up ASLR) check Override system settings and make sure it's turned off

Save the settings and restart your PC
This way syringe will no longer fail with the following error:
[16:11:16] SyringeDebugger::HandleException: Exception (Code: 0xC0000005 at 0x9772A090)!
[16:11:16] Occured while loading 'cncnet5.dll'.
[16:11:17] SyringeDebugger::Run: Done with exit code C0000005 (3221225477).

Any further issues please ping @Tech Support

NOTE: ONLY APPLIES TO WINDOWS 10 MACHINES


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#1385 ursacian

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Posted 13 November 2021 - 03:10 AM

 

Oh, sorry. That post was for the other guy. Your problem seems to be more related to the cncnet5.dll. I found this on the discord server

Problem: "Returned to Client without launching game"
This is the issue where upon attempting to launch a game you are returned to the client without receiving any error code.

Resolution:
Open Windows Security -> App & browser control -> Exploit protection settings -> Program settings -> Add program to customise -> Choose exact file path and browse to your gamemd.exe file

Under Force randomisation for images (Mandatory ASLR) check Override system settings and make sure it's turned off
Under Randomise memory allocations (Bottom-up ASLR) check Override system settings and make sure it's turned off

Save the settings and restart your PC
This way syringe will no longer fail with the following error:
[16:11:16] SyringeDebugger::HandleException: Exception (Code: 0xC0000005 at 0x9772A090)!
[16:11:16] Occured while loading 'cncnet5.dll'.
[16:11:17] SyringeDebugger::Run: Done with exit code C0000005 (3221225477).

Any further issues please ping @Tech Support

NOTE: ONLY APPLIES TO WINDOWS 10 MACHINES

 

 

thank you, this fixed it for me. maybe it should be posted on the official website? not everyone is using discord or even this forum



#1386 hart_ypsilon

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Posted 13 November 2021 - 05:48 PM

Evening all,

 

The install and gameplay are fantastic, the only issue I have is pressing the escape key to pause or pressing any of the two buttons in the top right under credits crashes the gameplay. Wondering if this a local hardware issue or a bug? Thanks



#1387 Speeder

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Posted 13 November 2021 - 08:12 PM

Try changing the renderer in Options to CnC-DDraw or any other that works best for you.


mainbanner.jpg
bt_left.pngbt_fb.pngbt_yt.pngbt_tw.pngbt_md.pngbt_right.png
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#1388 hart_ypsilon

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Posted 14 November 2021 - 11:30 AM

Thank you very much

#1389 Michal_ML

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Posted 18 November 2021 - 03:47 PM

Hi Guys,
Can someone help me with my issue? I recently installed the latest Mental Omega on my PC by when I am trying to lunch it I get an error message:
 

screen.jpg

 

And here is a full log:

18.11. 16:42:02.481 ***Logfile for Mental Omega client***
18.11. 16:42:02.482 Client version: 2.6.10.3
18.11. 16:42:02.482 Loading settings.
18.11. 16:42:02.569 Initializing updater.
18.11. 16:42:02.614 Update mirror count: 1
18.11. 16:42:02.614 Running from: clientdx.exe
18.11. 16:42:02.615 Operating system: Microsoft Windows NT 6.2.9200.0
18.11. 16:42:02.615 Selected OS profile: WIN810
18.11. 16:42:02.617 Removing partial custom component downloads.
18.11. 16:42:02.618 Checking for the existence of FinalSun.ini.
18.11. 16:42:02.618 FinalSun settings file exists.
18.11. 16:42:02.620 Writing installation path to the Windows registry.
18.11. 16:42:02.622 Starting background processing of INI files.
18.11. 16:42:02.622 /INI/Base does not exist, skipping background processing of INI files.
18.11. 16:42:02.967 Initializing GameClass.
18.11. 16:42:02.993 InitGraphicsMode: 2560x1440
18.11. 16:42:03.020 KABOOOOOOM!!! Info:
18.11. 16:42:03.020 Message: D:/Origin Games/Command and Conquer Red Alert II/Mental Omega/Resources/clienticon.ico
18.11. 16:42:03.021 Source: System.Drawing
18.11. 16:42:03.021 TargetSite.Name: ExtractAssociatedIcon
18.11. 16:42:03.021 Stacktrace: w System.Drawing.Icon.ExtractAssociatedIcon(String filePath, Int32 index)
w Rampastring.XNAUI.PlatformSpecific.WindowsGameWindowManager.SetIcon(String path)
w DTAClient.DXGUI.GameClass.Initialize()
w Microsoft.Xna.Framework.Game.DoInitialize()
w Microsoft.Xna.Framework.Game.Run(GameRunBehavior runBehavior)
w DTAClient.Startup.Execute()
w DTAClient.PreStartup.Initialize(StartupParams parameters)
w DTAClient.Program.Main(String[] args)

Did anyone of you had similar issue and was able to resolve it ?

Best Regards,
Mike



#1390 Speeder

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Posted 18 November 2021 - 04:58 PM

This one is simple. You didn't install mod base version 3.3.0, only the 3.3.6 patch itself. You need to download and extract 3.3.0 first, then the patch.


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#1391 Michal_ML

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Posted 20 November 2021 - 10:51 AM

This one is simple. You didn't install mod base version 3.3.0, only the 3.3.6 patch itself. You need to download and extract 3.3.0 first, then the patch.

 

Thanks a lot now it is working just fine :)



#1392 G_o

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Posted 27 November 2021 - 08:12 PM

Hi here!

 

Game version 3.3.6

 

Skirmish \ Campain \ Multiplayer works very well, but Multiplayer crashes time to time

 

I figure out that root of evil is "Mental Omega AI tricks" options. I'm not 100% sure, but few games 3 players x 3 AI was OK without that option, and few games 2 pl vs 2x2x2 AI wasn't 

 

First time game crashed, but I guess this is due to smth with connection:

syrange.log

 

Spoiler

 

let me know if you need any other information


Edited by Speeder, 01 December 2021 - 09:11 AM.


#1393 Slaughterman666

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Posted 01 December 2021 - 03:38 AM

Hi, i previously had MO client installed to the latest update.

Ended up receiving a feedback loop where game starts in black screen and suddenly returned me back to menu.

Attempted to resolve the issues via renderer and compatibility. Still zero results in a proper game start.

 

Here's the log

 

Spoiler


#1394 Speeder

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Posted 01 December 2021 - 09:10 AM

This is a game spawner failure. Restart your PC until it works.

 

Not sure what the post before that is, we'll have to investigate. Is it on any custom map?

 

Also please remember to put all logs in spoiler tags.


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#1395 G_o

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Posted 13 December 2021 - 07:20 AM

This is a game spawner failure. Restart your PC until it works.

 

Not sure what the post before that is, we'll have to investigate. Is it on any custom map?

 

Also please remember to put all logs in spoiler tags.

 

just figure out that you meant my post :D

 

map was from in-box list: (8) Omega City Mega

 

(btw, forum's editor doesn't have "spoiler" button)


Edited by G_o, 13 December 2021 - 07:23 AM.


#1396 Handepsilon

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Posted 13 December 2021 - 08:00 AM

usually you use things like [Spoiler][/ Spoiler], without the space ofc.


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#1397 mariok

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Posted 19 January 2022 - 02:29 PM

Hello everyone,

 

I'm afraid I haven't been able to play the game in quite a while (my old computer has broken down by now by the way but this is not your fault, it was just old) ... Now that I finally have a new computer I thought I'll try installing the game again but unfortunately I've run into some weird issue I cannot resolve when trying to launch Mental Omega:

 

- -

 

Let me tell you first of all how I went about installing the whole thing though:

 

I downloaded the game via Origin and checked out what https://mentalomega....hp?page=install tells me.

A new folder was created, the files got copied and the necessary ones were extracted from the archives downloaded from https://www.moddb.co...ental-omega-330 and https://www.moddb.co...h-manual-update. I even tried running the whole thing with the soundtrack but still, no luck!

 

- - -

 

When trying to launch the game now I am presented with an error message and the logs say the following:

 

ClientCrashLog_2022_01_19_14_43:

 

Spoiler

 

client.log:

 

Spoiler

 

Can you please help me? Maybe this is something simple, maybe it's not, I'm afraid I don't understand what's going on. Thank you very much in advance!



#1398 Stiffy28

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Posted 24 January 2022 - 06:22 AM

Getting a disposed object error cant run the game at all

 

Sent the logs over

 

The error I get says:

 

Cannot access disposed object

 

Object name: WindowsGameform

Attached Files


Edited by Stiffy28, 24 January 2022 - 06:25 AM.


#1399 eriad25

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Posted 27 January 2022 - 09:54 PM

This is what i got in debug file: 

 

Initialized Ares version: 20.333.289
Ares requires a CPU with SSE support. Available.
Set Process Affinity: 1 (1)
Optimizing list of CD drives for NoCD mode.
Checking available disk space
Using GetDiskFreeSpaceEx
Free disk space is 8758 Mb
Init Encryption Keys.
Init_Keys - declarations
Init_Keys - Load
Init_Keys - Init fast key
 EXPANDMO99.MIX EXPANDMO97.MIX EXPANDMO96.MIX EXPANDMO95.MIX CACHE.MIX CACHE.MIX CACHE.MIX LOCAL.MIXMaxLabelLen = 31
Language: US
Focus_Restore()
Focus_Restore(): _MouseCaptured = false
Focus gained
Default
Default
Prep direct draw.
Prep direct draw.
SetDisplayMode: 1024x768x16
Checking hardware region fill capability...OK
Checking overlapped blit capability...OK
Display mode set
DSurface::Create_Primary
DSurface::AllowStretchBlits = true
DSurface::AllowHWFill = true
DSurface::Create_Primary - Creating surface
CreateSurface OK
DSurface::Create_Primary done
Allocating new surfaces
CompositeSurface (856x768) SYSTEM MEMORY ENABLE_3D
TileSurface (856x768) SYSTEM MEMORY ENABLE_3D
SidebarSurface (168x768) SYSTEM MEMORY
HiddenSurface (1024x768) SYSTEM MEMORY
AlternateSurface (1024x768) SYSTEM MEMORY
Calc_Confining_Rect(0,0,1024,768)
Profile: CPU:23 (2002Mhz Pentium 4)
Profile: RAM:10 (1024Mb)
Profile: VRAM:3 (0Mb)
Profile: VRAM speed:5 (0 blits per second)
Overall performance profile = 3
Main_Game
Init Game
Bootstrap.....LOADED NTRLMD.MIXLOADED NEUTRAL.MIX
event mempool size = 192000
 ...OK
Init Mouse
Init CDROM
Calling Force_CD_Available
Init Secondary Mixfiles..... CONQMD.MIX CONQUER.MIX CAMEOMD.MIX CAMEO.MIX mapsmo03.mixMULTIMO.MIX     Initializing Themes.MIX
 THEME.MIX movmo03.mix ...OK
Init Campaigns
Init Heaps
Init Threads
Reading Game Settings
--------- Loading SUN.INI settings ---------------
GameSpeed = 1
Difficulty = 2
CampDifficulty = 0
ScrollMethod = 0
ScrollRate = 3
AutoScroll is ON
DetailLevel = 2
SideBar on RIGHT
Sidebar Text is ON
ActionLines are ON
ShowHidden is ON
ToolTips are ON
Resolution = 1024 X 768
StretchMovies is OFF
AllowHiRes is OFF
SoundVolume = 1.000000
VoiceVolume = 1.000000
ScoreVolume = 0.800000
ScoreRepeat is OFF
ScoreShuffle is OFF
Emulated sound card latency default = 9
--------- Loading Ares global settings -----------
[Developer error]Unrecognized UI action value: show
[Developer error]Unrecognized UI action value: show
QuickExit is ON
AllowMultiEngineer is OFF
CampaignList is ON
ShowDebugCampaigns is OFF
Color count is 14
Mod is Yuri's Revenge (1.001) with A230C633
--------- Complete -------------------------------
Init Anim System
Init Color Remap Tables
Creating TacticalMap
Reading SOUNDMD.INI
Reading EVAMD.INI
Reading THEMEMD.INI
Reading MOVIEMD.INI
Init Bulk Data
RadarClass::One_Time()
Set_View_Dimensions(0,0,856,736)
Deleting ZBuffer
Allocating ZBuffer (856x736)
Deleting ABuffer
Allocating ABuffer (856x736)
MessageListClass::Init(Width: 842)
MessageListClass::Set_Width(848)
Set_View_Dimensions(exit)
Unable to locate scenario XMP29U2.MAP - No digest info will be loaded
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Unable to locate scenario XRound.MAP - No digest info will be loaded
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Unable to locate scenario EastVsBest.MAP - No digest info will be loaded
Unable to locate scenario XKaliforn.MAP - No digest info will be loaded
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Unable to locate scenario MonumentValley.MAP - No digest info will be loaded
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Unable to locate scenario XGoldSt.MAP - No digest info will be loaded
Unable to locate scenario TourOfEgypt.MAP - No digest info will be loaded
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Unable to locate scenario XDustbowlmw.MAP - No digest info will be loaded
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Unable to locate scenario DeathValleyGirlmw.MAP - No digest info will be loaded
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Unable to locate scenario XPacificmw.MAP - No digest info will be loaded
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Unable to locate scenario XMP25MW.MAP - No digest info will be loaded
Unable to locate scenario XMP17MW.MAP - No digest info will be loaded
Unable to locate scenario MonumentValleymw.MAP - No digest info will be loaded
Unable to locate scenario SedonaPassmw.MAP - No digest info will be loaded
Unable to locate scenario XMP30MW.MAP - No digest info will be loaded
Unable to locate scenario XMP27MW.MAP - No digest info will be loaded
Unable to locate scenario XMP22MW.MAP - No digest info will be loaded
Unable to locate scenario XMP32MW.MAP - No digest info will be loaded
Unable to locate scenario TopOTheHill.MAP - No digest info will be loaded
Unable to locate scenario AustinTX.MAP - No digest info will be loaded
Unable to locate scenario DeathValleyGirl.MAP - No digest info will be loaded
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Unable to locate scenario MountMoras.MAP - No digest info will be loaded
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Unable to locate scenario XBermuda.MAP - No digest info will be loaded
Unable to locate scenario TripleCrossed.MAP - No digest info will be loaded
Unable to locate scenario XMP22S8.MAP - No digest info will be loaded
Unable to locate scenario NearOreF.MAP - No digest info will be loaded
Unable to locate scenario XTerritor.MAP - No digest info will be loaded
Unable to locate scenario XTN02s4.MAP - No digest info will be loaded
Unable to locate scenario XTN01T2.MAP - No digest info will be loaded
Unable to locate scenario XTN04T2.MAP - No digest info will be loaded
Unable to locate scenario XTN02MW.MAP - No digest info will be loaded
Unable to locate scenario XTN01MW.MAP - No digest info will be loaded
Unable to locate scenario XTN04MW.MAP - No digest info will be loaded
Checking available disk space
Using GetDiskFreeSpaceEx
Free disk space is 8758 Mb
Session one time init. UniqueID is 6a8e1771
Init Rules
 
Fatal Error:
Tried to create a type with ID 'MultipleMindControlTowerE' which is longer than the maximum length of 24.
Default
Default
[Developer warning]BuildingType CAPALACE02 has a custom foundation which does not include cell 0,0. This breaks AI base building.
[Developer warning]BuildingType CALA05 has a custom foundation which does not include cell 0,0. This breaks AI base building.
 
Fatal Error:
Tried to create a type with ID 'MultipleMindControlTowerE' which is longer than the maximum length of 24.
Default
Focus_Loss()
Focus_Loss(): _MouseCaptured = false
Focus lost
 
I have latest mental omega 3.3.6 i think and underlined and red colored is an error that appers after i try to launch game. First screen turns black than i get the pop up. My red alert 2 and yuri's revenge is from ultimate collection on origin. I don't know why that error happens buy i can't play mental omega because of it. Launcher works perfectly but when i try to launch game to play well, part of text i underlined and collored red will tell you why i can't play.


#1400 Handepsilon

Handepsilon

    Firestorm Gnome

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Posted 14 February 2022 - 04:18 AM

Did you have any other mod that could've been installed in the directory?


I like gnomes
 
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