D3F3CT1V3

Hello,

I have been facing an awkward issue while trying to log into KW online: 

• - Open KW Online from Multiplayer > Enter my C&C Online login ID - D3F3CT1V3 with associated password
• - Tried to use the previous IGNs which I used to use back when I last played this game, but it asked me to enter a new one instead and I knew from this forum that I will need to claim my previous ones from here
• - Entered a new IGN and hit Login > It took about 10-15 seconds and returned with the following message: "Could not connect to Kane's Wrath Online"
• - Tried a few times, but did not seem to work
• - Tried troubleshooting with my ISP's help, but no luck there as well
• - To make sure my login credentials are alright, I had one of my friends who lives in Germany login and he could successfully login to the online lobby (no trust issues - all good!)
• - Browsed through the forum to find out solutions - e.g. port forwarding/checking etc - did not seem to help much

Game information: 

• Game version: Retail version (Bought this from a physical store - have the DVD and all); Patch: 1.02
• Error Type: "Could not connect to Kane's Wrath Online" 
• Time: Every time I tried to connect to online, took about 10-15 seconds and then returned the error message
• Operating System: Windows 10 - 64 bit
• Error log file: Attached
• Port forwarding and DMZ are disabled from my router
• Checked with the connection diagnostic tool (http://server.cnc-on.../NATNegTest.rar) - here is the output:
  • Using server nntest.cnc-online.net:30000
    Bound to local port 63268
    Bound to local alternate port 63269
    Resolving hostname 'nntest.cnc-online.net'...
    Resolved server host to be '37.247.49.213'
    Sending client INIT from port 63268 to nntest.cnc-online.net:30000
    Received server INIT [910949]
    Our public address is 103.106.238.252:63268
    Sending client INIT2 [910949] from port 63269 to nntest.cnc-online.net:30000
    Received server INIT2 [910949]
    Our alternate public address is 103.106.238.252:63269
    Sending cient START [910949] from port 63269 to nntest.cnc-online.net:30000
    Received server START [910949]
    Server extra port is 40000
    Sending client PING [910949] from port 63268 to nntest.cnc-online.net:40000
    Received server PING(2) [910949]
    Received server PING(3) [910949]
    Received server PING(4) [910949]
     
    ===========
      SUCCESS
    ===========
    Received 3 pings from nntest.cnc-online.net:40000.
    NAT negotiation works with your router and connection.
    ==> You do not have to use port forwarding.

I hope you can help me with the connectivity and to-do's to establish a successful connection.

Thanks

Hello,

I have started KW online again after a long time, and want to reopen my KW online personas. Could you please help me reactivate the following personas for my account - D3F3CT1V3 (this is the C&C online login ID as well as KW online login ID):