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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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1437 replies to this topic

#341 Nicholas Chau

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Posted 28 February 2017 - 10:48 AM

even though i already said this in the proposed changelog, but the mod refuses to load skirmish or campaign after the update. Does anyone have this problem also?



#342 Nablis123

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Posted 28 February 2017 - 11:59 AM

this happens to me too, yesterday I was playing 3.3.1 just fine because I had the client already working and just patched it right up. now everytime I start a game (even if I am not connected to CnCnet) it happens on campaign launching too



#343 Vexonite

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Posted 28 February 2017 - 12:15 PM

guys, i seem to have a problem, whenever i try to play skirmish with bots, this pops up, i got no antivirus blocking and i ran it as administrator http://imgur.com/bPBMGdv

now it turns into this http://imgur.com/a/IlkP2 after i reinstalled the mod.



#344 Speeder

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Posted 28 February 2017 - 12:31 PM

Vexonite, you clearly are missing RA2/YR files in the Mental Omega directory according to that folder picture.

 

Nablis123, try restarting your PC and tell me if it helped. Chau, you too.


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#345 Handepsilon

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Posted 28 February 2017 - 01:38 PM

Just info, I believe you need to re set up the compatibility settings if you were using them before to get the game to work

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#346 Nablis123

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Posted 28 February 2017 - 03:25 PM

Vexonite, you clearly are missing RA2/YR files in the Mental Omega directory according to that folder picture.

 

Nablis123, try restarting your PC and tell me if it helped. Chau, you too.

it didn't help, still the same error

 

http://imgur.com/bPBMGdv

 

thought I quoted the other guy before, my bad 

 

PS: fixed it!!! I did compatibility trouble shooter on the mental omega client, not sure what it did, but it worked! :p


Edited by Nablis123, 28 February 2017 - 03:34 PM.


#347 Zherade

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Posted 01 March 2017 - 03:05 AM

Hi guys, i just wanna bring up my problem and hopefully someone can help me.

 

So i have a working MO 3.3 and when i patch it to 3.3.1 (via client or manual) the problem start to begin; after patching i run the MO client and it gets stuck at the DTA Client is not responding (forever). the MO client, gamemd and syringe are all ran as admin and and is set in compatibility mode for windows xp service pack 3 and i have a windows 7 if that helps. before patching to 3.3.1 everything runs fine from single players missions to skirmishes, as for online never tried it coz i don't go online with MO. I hope someone can help me thanks alot.



#348 p0rnk1ng

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Posted 01 March 2017 - 12:56 PM

i have the same problem
I am playing 3.3 on my windows 7 laptop and now the update won't run it is stuck on the client menu forever

I couldn't play the single player missions though
only all the different modes in skirmish

#349 Speeder

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Posted 01 March 2017 - 01:36 PM

p0rnk1ng you mean it doesn't update or doesn't run after the update?


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#350 p0rnk1ng

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Posted 01 March 2017 - 02:31 PM

It does update but when I reopen the client it just stops working

no error message
and I must run the task manager to close it

it doesn't run after the update

#351 Speeder

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Posted 01 March 2017 - 02:38 PM

Send us your client.log file from /Client, one created after an attempt to run the client.


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#352 p0rnk1ng

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Posted 01 March 2017 - 03:26 PM

01.03. 15:22:25.324 ***Logfile for Mental Omega Client client***
01.03. 15:22:25.371 Client version: 2.0.4.5
01.03. 15:22:25.402 Loading settings.
01.03. 15:22:25.558 Initializing updater.
01.03. 15:22:25.589 Update mirror count: 1
01.03. 15:22:25.589 Running from: clientdx.exe
01.03. 15:22:25.589 Operating system: Microsoft Windows NT 6.1.7600.0
01.03. 15:22:25.605 Selected OS profile: WIN7
01.03. 15:22:25.605 Removing partial custom component downloads.
01.03. 15:22:25.605 Checking for the existence of FinalSun.ini.
01.03. 15:22:25.605 FinalSun.ini doesn't exist - writing default settings.
01.03. 15:22:25.636 An exception occured while checking the existence of FinalSun settings
01.03. 15:22:25.636 Writing installation path to the Windows registry.
01.03. 15:22:29.302 Hardware info: Intel® Atom™ CPU N270 @ 1.60GHz (1 cores) Video controller: Mobile Intel® 945 Express Chipset Family (Microsoft Corporation - WDDM 1.0)

#353 h1de

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Posted 01 March 2017 - 03:44 PM

So,I've been trying again with the 3.3.1 update... Still can't play skirmish of any time,BUT I can play the campaigns without any problem.

 

3.3.0 was working just fine without ANY problem at all. Why can't I do a skirmish in 3.3.1? T-T



#354 Zherade

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Posted 01 March 2017 - 04:11 PM

like p0rnk1ng, im going to drop my client log here, and hopefully we can find a fix for this issue.

 

01.03. 17:34:51.028    ***Logfile for Mental Omega Client client***
01.03. 17:34:51.075    Client version: 2.0.4.5
01.03. 17:34:51.075    Loading settings.
01.03. 17:34:51.223    Initializing updater.
01.03. 17:34:51.231    Update mirror count: 1
01.03. 17:34:51.231    Running from: clientdx.exe
01.03. 17:34:51.231    Operating system: Microsoft Windows NT 6.1.7600.0
01.03. 17:34:51.231    Selected OS profile: WIN7
01.03. 17:34:51.231    Removing partial custom component downloads.
01.03. 17:34:51.231    Checking for the existence of FinalSun.ini.
01.03. 17:34:51.231    FinalSun.ini doesn't exist - writing default settings.
01.03. 17:34:51.239    An exception occured while checking the existence of FinalSun settings
01.03. 17:34:51.254    Writing installation path to the Windows registry.
01.03. 17:34:54.676    Hardware info: Pentium® Dual-Core  CPU      E5500  @ 2.80GHz (2 cores)  Video controller: Intel® G33/G31 Express Chipset Family 


#355 Speeder

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Posted 01 March 2017 - 06:24 PM

Try launching by using clientxna.exe in /Resources subfolder and tell me what happens.


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#356 p0rnk1ng

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Posted 01 March 2017 - 06:38 PM

I cannot add a screen shot as I use my mobile phone

but I get an error message that says

could not load file or assembly 'Microsoft.Xna.Framework.Game, version=4.0.0.0,
culture = neutral, PublicKeyToken=842cf8be1de50553' or one of its dependencies.
the system cannot find the file specified

#357 h1de

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Posted 01 March 2017 - 08:49 PM

I tried too and it's the same as before:

 

"Yuri's Revenge has encountered a fatal error. Would you like to make a report?". All of this behind a black screen,of course. It tells me top drop the syringe and debug files to the developers,so here it is.

 

And no,the ""Found Yuri's Revenge 1.001 (modified)" thing is not the problem. I tried the game again with version 3.3.0,and it works just fine. It gives me the same message in the syringe file,but I can do matches without any problem.

 

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#358 JamesBundy

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Posted 01 March 2017 - 09:33 PM

Hello everyone! 

Me and my friend want to play together, but unfortunatelly, he has this problem when trying to launch the client.

The game without mod runs perfectly, he is using MacBook Pro and tries to run this game on a VirtualBox, virtual machine with Win7 64-bit.

He has DirectX 11 installed, we tried some things, but nothing seems to work.

Any ideas what can be wrong and how to repair it?

 

Thanks!

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Edited by JamesBundy, 01 March 2017 - 09:40 PM.


#359 Wintersturm

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Posted 02 March 2017 - 04:16 AM

Hey all.

I recently installed RA2 and YR from the Origin bundle, and I loaded Mental Omega onto the install directory as well. I followed all instructions and as soon as it finished installing I started up the game. Since someone mentioned that Win 10 does not support fullscreen for RA2 or YR, I enabled Borderless Windowed mode. Unfortunately, this error appears as soon as I try to launch a skirmish mission.

 

T1q1azm.png

 

Fullscreen does work but results in the game being unplayable due to the black screen bug.

 

Any suggestions?



 

 

 


#360 Handepsilon

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Posted 02 March 2017 - 04:21 AM

Lower your resolution. What res were you trying it on?


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