21 replies to this topic

[acrevv23]

Hey all!

I recently installed the game on a new computer and I keep having my game crashing with the Serious Error about 10 min into every game I play... I am not alt tabbing or anything. I never had this problem on my old laptop... can anyone suggest any kind of fix for this?

I am running origins C&C zero hour ultimate collection. I followed dominators guide to installing so I have the windows 10 lancher fix already.

Is there some settings I need to disable or enable to stop this from happening? Can anyone think of antything I can do to stop this error from happening?

[acrevv23]

This is my last crash data... it was 15 min into playing the game this time.

Release Crash at Wed Sep 08 22:24:47 2021

; Reason Uncaught Exception in GameEngine::update

 

Last error:

Exception is access violation

WinMain at 401720

Error code: EXCEPTION_ACCESS_VIOLATION

Description: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

Access address:00000000 was written to.

 

Stack Dump:

  <Unknown>(-1) : <Unknown> 0x6B81D152

 

Details:

Register dump...

Eip:6B81D152 Esp:001971BC Ebp:001971CC

Eax:096142C0 Ebx:00197254 Ecx:00001240

Edx:00000000 Esi:096142C0 Edi:00000000

EFlags:00210246 

CS:0023  SS:002b  DS:002b  ES:002b  FS:0053  GS:002b

EIP bytes dump...

 

Bytes at CS:EIP (6B81D152)  : F3 A4 5F 5E 8B E5 5D C2 0C 00 8B 4D FC 83 3D A0 FB 93 6B 02 0F 8D CE 01 00 00 8B 55 08 85 FF 74 

 

 

Current stack:

[Cervanthes]

can utell me which windows 10 fix u hgot from the game?

[acrevv23]

can utell me which windows 10 fix u hgot from the game?

I am not sure exactly, could it be that windows fix that is causing it? Do you have a link for a better one I can install? I followed dominators guide on youtube and used that link, it was from cncnz.com

[Cervanthes]

i usually always suggest going for genpatcher and installing the offline bundle   so i would recommend repairing your game installation and applying genpatcher to it 

if that does not work report back in  https://www.mediafir...ffline.zip/file <--- thats the genpatcher offline bundle

[acrevv23]

i usually always suggest going for genpatcher and installing the offline bundle   so i would recommend repairing your game installation and applying genpatcher to it 

if that does not work report back in  https://www.mediafir...ffline.zip/file <--- thats the genpatcher offline bundle

 

I tried doing exactly as you said and it still doesnt work :(

 

I have never expereienced this on any pc for zer hour in my 10 years playing. I dont know what to do. It lasts 10 min about then always crashes no matter what. One game lasted 20 min but I wasnt attacking much. As soon as I started attacking it crashed. Is there some kind of setting I should change in my pc?

 

I noticed the game freezes up... makes a repeating glitching noise for about 2 seconds then crashes to desktop with the troubleshooting serious error. It seems like the game is gettign glitched somehow, but its a fast brand new PC with a good graphics card. I am not sure what settings on my pc are causing this.....

Edited by acrevv23, 17 September 2021 - 01:58 AM.

[Cervanthes]

i forwarded your case to medstar he is by far our best tech supporter and he probs knows how to deal with your problem

[acrevv23]

i forwarded your case to medstar he is by far our best tech supporter and he probs knows how to deal with your problem

 

That would be awesome if he can solve this... I have tried everything I can think of and it is still happening about 10 min into every game I play.

 

Any update from him yet?

[Cervanthes]

he is very busy with uni but i informed him and he will look into it as soon as he has time

 

 

i forwarded your case to medstar he is by far our best tech supporter and he probs knows how to deal with your problem

 

That would be awesome if he can solve this... I have tried everything I can think of and it is still happening about 10 min into every game I play.

 

Any update from him yet?

 

[acrevv23]

Aw

 

 

he is very busy with uni but i informed him and he will look into it as soon as he has time

 

 

i forwarded your case to medstar he is by far our best tech supporter and he probs knows how to deal with your problem

 

That would be awesome if he can solve this... I have tried everything I can think of and it is still happening about 10 min into every game I play.

 

Any update from him yet?

 

 

 

Aesome thank you so much! I would love to get this figured out... it must be a setting on my computer which I need to either turn off or enable or something like that. 

[Edvin2090]

Bump, give medstar a friendly reminder i would say.  

[acrevv23]

Bump, give medstar a friendly reminder i would say.

 

That would be great! I am unable to figure this out and I have tried everything I can think of :(

[acrevv23]

Bump anyone ever figure this out?

[Medstar]

Hello acrevv23, sorry for my absence. College life has had me away for quite a while...

 

Tell me:

1. Are you going up against AI's when these crashes happen? If so, how many and at what difficulty do you have them set at?
2. Are you launching the game as Administrator? The notable EXCEPTION_ACCESS_VIOLATION seems to hint at the game not having proper permissions for an action
3. Are you playing with a mod?
4. Have you turned off Origin in Game and Cloud Saves?
5. Have you tried playing in Windowed mode?

[acrevv23]

 

Hello acrevv23, sorry for my absence. College life has had me away for quite a while...

 

Tell me:

1. Are you going up against AI's when these crashes happen? If so, how many and at what difficulty do you have them set at?
2. Are you launching the game as Administrator? The notable EXCEPTION_ACCESS_VIOLATION seems to hint at the game not having proper permissions for an action
3. Are you playing with a mod?
4. Have you turned off Origin in Game and Cloud Saves?
5. Have you tried playing in Windowed mode?

 

 

1. This is online games and it happens with any amount of players

2. Yup im in Administartor mode!

3. Nope no mods

4. yes I turned both of these off already

5. Yes it seems to slightly help but I always get the same error about 10 min in. With window mode it lasts an extra min or two it seems....

 

 

Edit:

So I just tested it out and I can play offline skirmish no problem against as many hard armies as I want for as long as I want with no errors. The problem is when I go on revora online and play online then I get the error about 10 min in.

Edited by acrevv23, 02 November 2021 - 10:11 PM.

[FiRe^ArM]

Couple more questions.
1) What kind of maps and game type do you play? Like Defcon 6, AOD, no rush etc.
2) Try to figure out pattern like immediately performing certain action crash happens.
3) Try to lower graphics settings

[acrevv23]

I

 

Couple more questions.
1) What kind of maps and game type do you play? Like Defcon 6, AOD, no rush etc.
2) Try to figure out pattern like immediately performing certain action crash happens.
3) Try to lower graphics settings

 

It can be any map and any amount of players. 1v1, defcon, TD, anything will cause it right around the 10 min mark on gentool. But it only happens online. I tried lowering the graphics but it didn't do anything. Its a nice expensive laptop with a good graphics card. It has something to do with online... because I can play offline fine with no issues at all.

[acrevv23]

I dont even have to be in the game for the serious error to happen. I am just in the online lobby and the game freezes on me and then crashes and gives me the technical serious error... I have tried everything I can possibly think of and nothing is working. Is it the laptop? Its brand new but I am starting to think nobody else has this problem so it must be the laptop.....

[Medstar]

Looking at the error again, I can see the word "update" in the title...perhaps it is getting an error when trying to fetch an update from GenTool? Or perhaps "update" as in updating the scene you're currently viewing?

1) Do you see the GenTool splash screen when starting up the game after applying the offline bundle for GenPatcher?

2) What antivirus do you have installed?

3) Try clearing out any custom maps you may have added to your game

4) Check that Options.ini is still present in your game installation; if it's not, make one

Edited by Medstar, 07 November 2021 - 05:32 AM.

[Yuca_King]

I dont even have to be in the game for the serious error to happen. I am just in the online lobby and the game freezes on me and then crashes and gives me the technical serious error... I have tried everything I can possibly think of and nothing is working. Is it the laptop? Its brand new but I am starting to think nobody else has this problem so it must be the laptop.....

Hi Acrevv23, 

I'm also experiencing the same problem when playing zh online. I also checked and played skirmish with max hard armies and the game was perfectly stable. Now, when I play online I can online play between 10 to 20 min depending on how much action. Have you try the gen patcher? Could fix the problem? Looking forward to hear from you.

 

I get the warning: Technical Difficulties

"You have encountered a serious error. Serious errors can be caused by many things including viruses, overheated hardware and hardware does not meet the minimum specifications for the game. Please visit...."

Edited by Yuca_King, 14 November 2021 - 10:48 PM.