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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#321 Nablis123

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Posted 18 February 2017 - 07:41 PM

you're welcome! :D



#322 bryantyme59

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Posted 18 February 2017 - 09:35 PM

hey guys i'm having a weird problem i have all the files and the setting for game.exe and synge

and the client starts, but whenever i start a game it just loads a black screen, i can even hear the game sounds and its running a game but no matter what its a black screen. what could i be doing wrong. i have the log here 

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#323 Speeder

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Posted 19 February 2017 - 07:44 AM

Try using different renderers. Options -> Display -> Renderer


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#324 doctormedic

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Posted 19 February 2017 - 06:24 PM

One of my friends has some problems with MO,he has the client,gamemd and syringe exe in run as admin and he gets this issue.His OS is a win 10,64 bit.His windows defender did react but even when he deactivate it he still had the issue.

http://imgur.com/a/9Lt03

Here is the syringe

 

 [20:31:51] Syringe 0.7.0.6
[20:31:51] ===============
 
[20:31:51] WinMain: lpCmdLine = ""gamemd.exe" -SPAWN -CD -LOG -SPAWN"
[20:31:51] WinMain: Trying to load executable file "gamemd.exe"...
 
[20:31:51] SyringeDebugger::RetrieveInfo: Retrieving info from the executable file...
[20:31:51] SyringeDebugger::RetrieveInfo: Executable information successfully retrieved.
[20:31:51] exe = gamemd.exe
[20:31:51] pImLoadLibrary = 0x007E1220
[20:31:51] pImGetProcAddress = 0x007E1250
[20:31:51] pcEntryPoint = 0x007CD80F
[20:31:51] dwExeSize = 0x00497110
[20:31:51] dwExeCRC = 0x54CC0A13
[20:31:51] dwTimestamp = 0x3BDF544E
 
[20:31:51] SyringeDebugger::RetrieveInfo: Opening gamemd.exe to determine imports.
[20:31:51] WinMain: SyringeDebugger::FindDLLs();
 
[20:31:51] SyringeDebugger::FindDLLs: Recognized DLL: "Ares.dll"
[20:31:51] SyringeDebugger::Handshake: Calling "Ares.dll" ...
[20:31:51] SyringeDebugger::Handshake: Answers "Found Yuri's Revenge 1.001 (modified). Applying Ares 0.C." (0)
[20:31:51] SyringeDebugger::FindDLLs: Recognized DLL: "cncnet5.dll"
[20:31:54] SyringeDebugger::FindDLLs: Done (1216 hooks added).
 
[20:31:54] WinMain: SyringeDebugger::Run(" -SPAWN -CD -LOG -SPAWN");
 
[20:31:54] SyringeDebugger::Run: Running process to debug. cmd = "gamemd.exe  -SPAWN -CD -LOG -SPAWN"
[20:31:54] SyringeDebugger::Run: Allocating 0x1000 bytes ...
[20:31:54] SyringeDebugger::Run: pAlloc = 0x001C0000
[20:31:54] SyringeDebugger::Run: Filling allocated space with zero...
[20:31:54] SyringeDebugger::Run: Setting addresses...
[20:31:54] SyringeDebugger::Run: Writing DLL loader & caller code...
[20:31:54] SyringeDebugger::Run: pcLoadLibrary = 0x001C0001
[20:31:54] SyringeDebugger::Run: Entering debug loop...
[20:31:54] SyringeDebugger::HandleException: Could not retrieve ProcAddress for: cncnet5.dll - MZ
[20:31:54] SyringeDebugger::HandleException: Finished retrieving proc addresses.
[20:31:54] SyringeDebugger::HandleException: Creating code hooks.
[20:32:17] SyringeDebugger::HandleException: Exception (Code: 0xC0000005 at 0x0069E58B)!
[20:32:17] The process tried to read from 0x00000000.
 
[20:32:17] Registers:
[20:32:17] EAX = 0x0000000FECX = 0x00000000EDX = 0x00000000
[20:32:17] EBX = 0x0019D0ECESP = 0x0019CF64EBP = 0x0019D02C
[20:32:17] ESI = 0x123A2EB0EDI = 0x00000000EIP = 0x0069E58B
 
[20:32:17] Stack dump:
[20:32:17] 0x0019CF64:0x123A2ED4
[20:32:17] 0x0019CF68:0x0019D02C
[20:32:17] 0x0019CF6C:0x00000000
[20:32:17] 0x0019CF70:0x00000000
[20:32:17] 0x0019CF74:0x00000000
[20:32:17] 0x0019CF78:0x00000000
[20:32:17] 0x0019CF7C:0x00000000
[20:32:17] 0x0019CF80:0x00000000
[20:32:17] 0x0019CF84:0x00000000
[20:32:17] 0x0019CF88:0x00000000
[20:32:17] 0x0019CF8C:0x00000000
[20:32:17] 0x0019CF90:0x00000000
[20:32:17] 0x0019CF94:0x00000000
[20:32:17] 0x0019CF98:0x00000080
[20:32:17] 0x0019CF9C:0x0019CFFC
[20:32:17] 0x0019CFA0:0x0ADA9510
[20:32:17] 0x0019CFA4:0x6B50C4D0
[20:32:17] 0x0019CFA8:0x0019D098
[20:32:17] 0x0019CFAC:0x6E613C57
[20:32:17] 0x0019CFB0:0x0019CFCC
[20:32:17] 0x0019CFB4:0x61936C5E
[20:32:17] 0x0019CFB8:0x8876021D
[20:32:17] 0x0019CFBC:0x0AD7C280
[20:32:17] 0x0019CFC0:0x0019D0A8
[20:32:17] 0x0019CFC4:0x00000000
[20:32:17] 0x0019CFC8:0x0AD7C360
[20:32:17] 0x0019CFCC:0x0019D064
[20:32:17] 0x0019CFD0:0x61926AAD
[20:32:17] 0x0019CFD4:0x61970C4C
[20:32:17] 0x0019CFD8:0x00000000
[20:32:17] 0x0019CFDC:0x0069E7E5
[20:32:17] 0x0019CFE0:0x0047F04B
[20:32:17] 0x0019CFE4:0x0019CFF8
[20:32:17] 0x0019CFE8:0x0000000F
[20:32:17] 0x0019CFEC:0x123A2ED4
[20:32:17] 0x0019CFF0:0x123A2EB0
[20:32:17] 0x0019CFF4:0x0019D0EC
[20:32:17] 0x0019CFF8:0x010020C0
[20:32:17] 0x0019CFFC:0x00000000
[20:32:17] 0x0019D000:0x00000000
[20:32:17] 0x0019D004:0x0019D0A8
[20:32:17] 0x0019D008:0x00000000
[20:32:17] 0x0019D00C:0x8876021D
[20:32:17] 0x0019D010:0x61900BFF
[20:32:17] 0x0019D014:0x61970C4C
[20:32:17] 0x0019D018:0x123A2ED4
 [20:32:17] 0x0019CF68:0x0019D02C
[20:32:17] 0x0019CF6C:0x00000000
[20:32:17] 0x0019CF70:0x00000000
[20:32:17] 0x0019CF74:0x00000000
[20:32:17] 0x0019CF78:0x00000000
[20:32:17] 0x0019CF7C:0x00000000
[20:32:17] 0x0019CF80:0x00000000
[20:32:17] 0x0019CF84:0x00000000
[20:32:17] 0x0019CF88:0x00000000
[20:32:17] 0x0019CF8C:0x00000000
[20:32:17] 0x0019CF90:0x00000000
[20:32:17] 0x0019CF94:0x00000000
[20:32:17] 0x0019CF98:0x00000080
[20:32:17] 0x0019CF9C:0x0019CFFC
[20:32:17] 0x0019CFA0:0x0ADA9510
[20:32:17] 0x0019CFA4:0x6B50C4D0
[20:32:17] 0x0019CFA8:0x0019D098
[20:32:17] 0x0019CFAC:0x6E613C57
[20:32:17] 0x0019CFB0:0x0019CFCC
[20:32:17] 0x0019CFB4:0x61936C5E
[20:32:17] 0x0019CFB8:0x8876021D
[20:32:17] 0x0019CFBC:0x0AD7C280
[20:32:17] 0x0019CFC0:0x0019D0A8
[20:32:17] 0x0019CFC4:0x00000000
[20:32:17] 0x0019CFC8:0x0AD7C360
[20:32:17] 0x0019CFCC:0x0019D064
[20:32:17] 0x0019CFD0:0x61926AAD
[20:32:17] 0x0019CFD4:0x61970C4C
[20:32:17] 0x0019CFD8:0x00000000
[20:32:17] 0x0019CFDC:0x0069E7E5
[20:32:17] 0x0019CFE0:0x0047F04B
[20:32:17] 0x0019CFE4:0x0019CFF8
[20:32:17] 0x0019CFE8:0x0000000F
[20:32:17] 0x0019CFEC:0x123A2ED4
[20:32:17] 0x0019CFF0:0x123A2EB0
[20:32:17] 0x0019CFF4:0x0019D0EC
[20:32:17] 0x0019CFF8:0x010020C0
[20:32:17] 0x0019CFFC:0x00000000
[20:32:17] 0x0019D000:0x00000000
[20:32:17] 0x0019D004:0x0019D0A8
[20:32:17] 0x0019D008:0x00000000
[20:32:17] 0x0019D00C:0x8876021D
[20:32:17] 0x0019D010:0x61900BFF
[20:32:17] 0x0019D014:0x61970C4C
[20:32:17] 0x0019D018:0x123A2ED4
[20:32:17] 0x0019D01C:0x006D8718
[20:32:17] 0x0019D020:0x123A2ED4
[20:32:17] 0x0019D024:0x123A2ED4
[20:32:17] 0x0019D028:0x00000000
[20:32:17] 0x0019D02C:0x0019D0C8
[20:32:17] 0x0019D030:0x00480235
[20:32:17] 0x0019D034:0x0019D0C8
[20:32:17] 0x0019D038:0x0019D0EC
[20:32:17] 0x0019D03C:0x0000000F
[20:32:17] 0x0019D040:0x123A2EB0
[20:32:17] 0x0019D044:0x12583448
[20:32:17] 0x0019D048:0x0000003C
 [20:32:17] 0x0019D04C:0x00886FA0
[20:32:17] 0x0019D050:0x006D751F
[20:32:17] 0x0019D054:0x0019D0C8
[20:32:17] 0x0019D058:0x0019D0EC
[20:32:17] 0x0019D05C:0x12583448
[20:32:17] 0x0019D060:0x0019D201
[20:32:17] 0x0019D064:0x12583448
[20:32:17] 0x0019D068:0x18F49000
[20:32:17] 0x0019D06C:0x00420055
[20:32:17] 0x0019D070:0xFFFFFFFF
[20:32:17] 0x0019D074:0xFFFFFFEA
[20:32:17] 0x0019D078:0x00430053
[20:32:17] 0x0019D07C:0x00000000
[20:32:17] 0x0019D080:0x00000015
[20:32:17] 0x0019D084:0x00440053
[20:32:17] 0x0019D088:0x00010000
[20:32:17] 0x0019D08C:0x0AD7C360
[20:32:17] 0x0019D090:0x0000023A
[20:32:17] 0x0019D094:0x000008D9
[20:32:17] 0x0019D098:0x00000000
[20:32:17] 0x0019D09C:0x00000042
[20:32:17] 0x0019D0A0:0x00000017
[20:32:17] 0x0019D0A4:0x00000002
[20:32:17] 0x0019D0A8:0x00005540
[20:32:17] 0x0019D0AC:0x00004337
[20:32:17] 0x0019D0B0:0x00000000
[20:32:17] 0x0019D0B4:0x00005500
[20:32:17] 0x0019D0B8:0x00004200
[20:32:17] 0x0019D0BC:0x00000000
[20:32:17] 0x0019D0C0:0x0000021D
[20:32:17] 0x0019D0C4:0x000008EF
[20:32:17] 0x0019D0C8:0xFFFFFFFF
[20:32:17] 0x0019D0CC:0xFFFFFFEA
[20:32:17] 0x0019D0D0:0x00005500
[20:32:17] 0x0019D0D4:0x00004200
[20:32:17] 0x0019D0D8:0x00000000
[20:32:17] 0x0019D0DC:0x00000000
[20:32:17] 0x0019D0E0:0x00000000
[20:32:17] 0x0019D0E4:0x0000003B
[20:32:17] 0x0019D0E8:0x00000008
[20:32:17] 0x0019D0EC:0x00000000
[20:32:17] 0x0019D0F0:0x00000000
 
[20:36:40] SyringeDebugger::Run: Done.
 
[20:36:40] WinMain: SyringeDebugger::Run finished.
[20:36:40] WinMain: Exiting on success.
 
 

Edited by doctormedic, 19 February 2017 - 07:32 PM.


#325 Handepsilon

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Posted 20 February 2017 - 05:37 PM

There's a little new problem happening to my computer. See I'm used to opening both World of Warcraft WoTLK client on my laptop along with MO client.

Recently I removed the battery and now each time I open MO client then open the WoW game (in that explicit order), my computer dies. No crash, no errors... just powers off by itself. This lead me to question whether the client is heavy enough to overheat my computer in tandem with something as heavy as WoW client (WoTLK itself is not so heavy) or this is just my laptop at fault.

Edited by Handepsilon, 20 February 2017 - 05:38 PM.

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#326 Dawbra

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Posted 20 February 2017 - 06:24 PM

What about your temperatures , and power management setting?

You don't have any other problems with hdd or ram?

It can be something with memory allocation or something as Ares is injection to RA engine so it can get messy when you doing that and load WoW too.
As you write that in other way WoW then MO works ok.

By the way your battery died, its better to have them all the time and recharge it.
And Microsoft can lie about that he is dead and need to be changed.
Batteries have experience date setup, there is soft who fix battery.



#327 Handepsilon

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Posted 20 February 2017 - 06:30 PM

No I did not open RA at all. It's just the client, you know... the one with lobby and stuff. I don't dare to open WoW and RA MO at the same time because I can't even run Divergence, Firewalking or Juggernaut without my FPS dropping to sea floor. And no, this only happens when I did it in that order.

I recently replaced the battery because I kept it charged and then it just refused to charge at all, so I intended to play it safe now. (and no, it did not involve anyone from microsoft)

Edited by Handepsilon, 20 February 2017 - 06:32 PM.

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#328 Dawbra

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Posted 20 February 2017 - 07:08 PM

You can always check windows logs maybe there is a error before they noted that system was shutdown unpropertied and turned on again?

Ist quitet wierd you should look your graphic and cpu temps when you do that too.
Or maybe your graphic driver get turn off
Or something with voltage?

 

I was referring to battery status on windows is not really trustworthy and accurate.
Battery is programmed to be dead after some time, there is a soft that can regenerate battery.



#329 Handepsilon

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Posted 21 February 2017 - 12:54 AM

Yeah it's a bit weird since I have no problems with running 2 WoW instances then running MO, but can't do MO then a single WoW

It's a bit weird case, so I just want to know how heavy the MO client is. At first glance it doesn't seem much, but then came this problem

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#330 Dawbra

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Posted 21 February 2017 - 03:44 PM

Hint: There is Memory Leak in Ares that is patched but we need to get it update.
That can be the cause if your ram getting full and still receiving data , pc can get shutdown to prevent damage, as WoWs works properly because ram data transfer is on normal level that can be proceeded.



#331 Handepsilon

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Posted 21 February 2017 - 04:15 PM

...as I said I hadn't reached the part where I open up MO game, which means Ares hasn't even launched yet. And I never dare to do that

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#332 Shadow Fox

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Posted 24 February 2017 - 05:01 AM

Syringe crash log for a fatal error towards the end of an 8-player skirmish game-

 

Spoiler


#333 DestinyForceZX

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Posted 24 February 2017 - 11:22 AM

hi i encountered this issue on my windows xp (service pack 3)

 

http://imgur.com/7zfCoPe

 

i installed it from my CD patched and all too...



#334 Handepsilon

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Posted 24 February 2017 - 12:50 PM

Sounds like a problem with client graphics. You got latest graphic drive?

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#335 DestinyForceZX

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Posted 25 February 2017 - 04:12 AM

Sounds like a problem with client graphics. You got latest graphic drive?

hey thanks i guess my graphics card was a little outdated =x it works now



#336 TheXanian

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Posted 25 February 2017 - 05:13 AM

I downloaded MO3.3 several days ago. I followed the instructions and copied all the documents to my YR 1.001, but I could not even start the game. I clicked on MentalOmegaClient but there's no response.



#337 Kpion

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Posted 25 February 2017 - 10:27 AM

I downloaded MO3.3 several days ago. I followed the instructions and copied all the documents to my YR 1.001, but I could not even start the game. I clicked on MentalOmegaClient but there's no response.


Did you run it as administrator and set compability to Windows XP (Service pack 3) for gamemd.exe ?

#338 AlexB

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Posted 27 February 2017 - 07:59 PM

One of my friends has some problems with MO,he has the client,gamemd and syringe exe in run as admin and he gets this issue.His OS is a win 10,64 bit.His windows defender did react but even when he deactivate it he still had the issue.

It looks like the MO files aren't installed correctly. The game crashes because it can't find a file that needs to be there.
 
 

Hint: There is Memory Leak in Ares that is patched but we need to get it update.

The memory leak in Ares isn't that bad. It should happen rather rarely and leak only 80 bytes each time it happens. It's a long way to fill a substantial amount of RAM like this.

#339 Dogedoesmc

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Posted 28 February 2017 - 06:41 AM

http://prnt.sc/eeaee0

Why image format isnt supported? 

it works before the new update :?:



#340 Vexonite

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Posted 28 February 2017 - 07:23 AM

guys, i seem to have a problem, whenever i try to play skirmish with bots, this pops up, i got no antivirus blocking and i ran it as administrator http://imgur.com/bPBMGdv






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