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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#461 Dustfang

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Posted 02 April 2017 - 10:20 PM

So just installed Mental Omega, thought I'd check it out. Followed the instructions on the page. Game encounters a fatal error when I try to play fullscreen, but loads well enough in windowed mode. Except...

 

The game crashes whenever the cursor leaves the window. (screenshot) Not totally game breaking, I can play casually and just avoid the edge of the screen, but I could see in higher intensity play that might get -real- annoying.

Attached Thumbnails

  • MO Error1.jpg


#462 Handepsilon

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Posted 03 April 2017 - 03:19 AM

Did you use TS-DDRAW and windows xp sp3 compatibility settings?


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#463 Dustfang

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Posted 03 April 2017 - 06:28 PM

xp sp3 yes, And...*loads game to check* I was using IE-DDRAW Switched to TS-DDRAW. No change in windowed mode.

Also tried fullscreen under TS-DDRAW. Initial fatal error remained the same, but a new error popped up after. (screenshot)

 

The debug report mentioned is fairly lengthy. If there's part of it you guys need to see, I'll upload that.

 

I should also mention I'm trying to run this on win10, if that affects anything.

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  • MO Error2.jpg

Edited by Dustfang, 03 April 2017 - 11:03 PM.


#464 UltraSpinkie

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Posted 04 April 2017 - 06:35 PM

This will make the 3rd time without a response but I haven't been able to play mental omega for over 2 months because no one has responded to my question about my problem. I am highly frustrated but I can put that aside I have Isolated my problem that is going wrong and it is one thing.

 

 

Message: Retrieving the COM class factory for component with CLSID {56FDF344-FD6D-11D0-958A-006097C9A090} failed due to the following error: 8007007e The specified module could not be found.

 

this is the only error I have received and other than the client file states that every other thing is running as it should but when it gets to this the client crashes.

 

I please hope someone will respond to this and please help me or can someone just direct me to someone who will actually help. 



#465 Handepsilon

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Posted 05 April 2017 - 04:39 AM

Does this happen when you're running client or when you're running the game?


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#466 AlexB

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Posted 05 April 2017 - 03:20 PM

So just installed Mental Omega, thought I'd check it out. Followed the instructions on the page. Game encounters a fatal error when I try to play fullscreen, but loads well enough in windowed mode. Except...
 
The game crashes whenever the cursor leaves the window. (screenshot) Not totally game breaking, I can play casually and just avoid the edge of the screen, but I could see in higher intensity play that might get -real- annoying.

I would need the except.txt or the syringe.log after the crash happened.


Message: Retrieving the COM class factory for component with CLSID {56FDF344-FD6D-11D0-958A-006097C9A090} failed due to the following error: 8007007e The specified module could not be found.

Open a command prompt and run "sfc /scannow". You might need to run this as admin.

#467 UltraSpinkie

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Posted 05 April 2017 - 11:06 PM

Never mind I fixed it had to run a cleanup it had something to do with my file links being corrupted. It fixed it right up now Mental omega runs fine as it should thanks anyway for the suggestions.



#468 Dustfang

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Posted 06 April 2017 - 01:11 AM

Does this happen when you're running client or when you're running the game?

after I get into the game.



#469 Dustfang

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Posted 06 April 2017 - 01:51 AM

 

So just installed Mental Omega, thought I'd check it out. Followed the instructions on the page. Game encounters a fatal error when I try to play fullscreen, but loads well enough in windowed mode. Except...
 
The game crashes whenever the cursor leaves the window. (screenshot) Not totally game breaking, I can play casually and just avoid the edge of the screen, but I could see in higher intensity play that might get -real- annoying.

I would need the except.txt or the syringe.log after the crash happened

 

Spoiler



#470 AlexB

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Posted 06 April 2017 - 04:58 PM

Your game is set to a too high resolution.

#471 HavikRyan

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Posted 09 April 2017 - 12:16 AM

Just did a fresh install of Yuris Revenge and Mental Omega.
Let it patch, worked fine.

Ran the game and went to skirmish and tried to launch game.
Nothing.
Doesnt matter what settings i try, Launch Game never does anything.

 

Also, am i looking for Game.exe or Gamemd.exe? (Soviet icon or Yuri Icon)
Game.exe(soviet icon) is the correct 1.001 version
Game.md(yuri icon){the one in the M.O Directory currently} is version 1.0.0.5

Is there a way to remove or revert patches down to 1.0.0.1

 



#472 saysay

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Posted 09 April 2017 - 02:36 AM

After clicking the launch game on skirmish i receive this message "Unable to initialize ra2.csf" then goes back to the skirmish menu..please reply ASAP. Thank you.

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Edited by saysay, 09 April 2017 - 02:37 AM.


#473 ikej

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Posted 09 April 2017 - 04:15 AM

Unable to go into fullscreen.

 

When ever I try to start a game in fullscreen mode I get a pop up box saying "Error - Unable to set the video mode"



#474 Handepsilon

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Posted 09 April 2017 - 10:29 AM

Unable to go into fullscreen.

 

When ever I try to start a game in fullscreen mode I get a pop up box saying "Error - Unable to set the video mode"

What Resolution did you use?


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#475 AlexB

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Posted 09 April 2017 - 11:07 AM

Also, am i looking for Game.exe or Gamemd.exe? (Soviet icon or Yuri Icon)
Game.exe(soviet icon) is the correct 1.001 version
Game.md(yuri icon){the one in the M.O Directory currently} is version 1.0.0.5
Is there a way to remove or revert patches down to 1.0.0.1

That's a bit mixed up. The latest game.exe (Soviet icon) is 1.0.0.6, the latest gamemd.exe (Yuri icon) is 1.0.0.1. Can you try to run MO and then put syringe.log on pastebin.com or put it here (in spoiler) tags?

 

After clicking the launch game on skirmish i receive this message "Unable to initialize ra2.csf" then goes back to the skirmish menu..please reply ASAP. Thank you.

Did you install MO as described in the installation instructions?

#476 ikej

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Posted 09 April 2017 - 03:37 PM

 

Unable to go into fullscreen.

 

When ever I try to start a game in fullscreen mode I get a pop up box saying "Error - Unable to set the video mode"

What Resolution did you use?

 

I'd like to use the standard resolution of RA2 which is like 800x640 so everything isn't zoomed way out, but I've tried nearly all the resolutions including 1920x1080. They do vwork fin in windowed mode, but that leads back to the zoomed out problem.



#477 saysay

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Posted 12 April 2017 - 10:32 AM

 

Also, am i looking for Game.exe or Gamemd.exe? (Soviet icon or Yuri Icon)
Game.exe(soviet icon) is the correct 1.001 version
Game.md(yuri icon){the one in the M.O Directory currently} is version 1.0.0.5
Is there a way to remove or revert patches down to 1.0.0.1

That's a bit mixed up. The latest game.exe (Soviet icon) is 1.0.0.6, the latest gamemd.exe (Yuri icon) is 1.0.0.1. Can you try to run MO and then put syringe.log on pastebin.com or put it here (in spoiler) tags?

 

After clicking the launch game on skirmish i receive this message "Unable to initialize ra2.csf" then goes back to the skirmish menu..please reply ASAP. Thank you.

Did you install MO as described in the installation instructions?

 

Yeah i did follow instructions.. The game launches normally but whenever i try to launch a campaign or skirmish it pops up to that particular error message



#478 DarkEmblem

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Posted 12 April 2017 - 11:11 PM

For some reason I can't play anymore. Loading screen doesn't start at all.

 

[01:08:54] SyringeDebugger::HandleException: Exception (Code: 0xC0000005 at 0x957DA090)!
[01:08:56] SyringeDebugger::Run: Done with exit code 3221225477.
 
 
EDIT: Well, it was due to a windows 10 update. Rolled it back and it works now. lol.

Edited by DarkEmblem, 12 April 2017 - 11:43 PM.


#479 Phorak

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Posted 13 April 2017 - 08:01 AM

Hey,

 

Just installed RA2 through Origin followed the instructions on the website.

Whenever I try to play either campaign or skirmish I get the following

VsEx6JU.png

This is even with my anti-virus disabled.

 

And yes, files are set to run as admin, I'm signed into Windows as an admin as well.

This is a pastebin of my client.log file https://pastebin.com/TZVBNwT6

 

Edit: Fixed the issue, MentalOmegaClient itself needs to be ran as admin


Edited by Phorak, 13 April 2017 - 08:07 AM.


#480 Nablis123

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Posted 13 April 2017 - 09:40 AM

Hey,

 

Just installed RA2 through Origin followed the instructions on the website.

Whenever I try to play either campaign or skirmish I get the following

VsEx6JU.png

This is even with my anti-virus disabled.

 

And yes, files are set to run as admin, I'm signed into Windows as an admin as well.

This is a pastebin of my client.log file https://pastebin.com/TZVBNwT6

 

Edit: Fixed the issue, MentalOmegaClient itself needs to be ran as admin

did your anti virus add your game to the list of exceptions ?






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