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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread

Started by Speeder, Dec 16 2016 09:25 PM

Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#561 Handepsilon

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Posted 17 July 2017 - 12:25 AM

@gundealer

1. Did you set all compatibilty settings and run with admin rights?
2. Did you install YR CnCNET 5 on top of MO client?

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#562 yunru the gundealer

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Posted 17 July 2017 - 02:22 AM

@handepsilon

1. a lot of them turned off for some reason (turning them back on did nothing)
2. yes, like a month ago, removed it fully after a few games, MO worked just fine afterwards up to yesterday


#563 h1de

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Posted 17 July 2017 - 10:44 AM

I uninstalled MentalOmega and re-installed it in a different folder,moving all the necessary YR files there... And it's STILL not working.

 

Again,3.3.0 works perfectly. No errors,no lag,no nothing. 3.3.1 and 3.3.2 on the other hand,keep giving me fatal errors every single time I do a skirmish or a campaign mission. I basically can't play the game.

 

Help? Please? Anyone? D;


#564 Juuki Amano

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Posted 19 July 2017 - 02:56 PM

Crashed while playing Revolution challenge. I was retreating after destroying an Ironguard with my Tyrants. They got hit by Hammer Defences ,Apocs and 2 of them got droned. The game crashed a second after the Tyrant burrowed. I think the drones might have caused this.
Debug file https://www.mediafir...pzt2t/debug.log


#565 PACER

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Posted 20 July 2017 - 09:47 PM

After updated to 332, Yuri's Revenge can't be launched properly since the second skirmish/campaign/multiplayer game. YR shows a message which reads:

 

Failed to initialize. Please reinstall.

 

I've tried both reinstalling the update patch and reinstalling the entire Mental Omega. It works well for the first skirmish game, but always crashes on the second.

It appears to be a syringe bug. The syringe log reads:

 

[23:21:36] SyringeDebugger::HandleException: Could not retrieve ProcAddress for: cncnet5.dll - MZ?
[23:21:36] SyringeDebugger::HandleException: Finished retrieving proc addresses.

 

 

OS: WIndows 7 x64

MO 331 and vanilla YR launches without any issue.


In-game speed vs real life speed?    →
Malver in Obisidian Sands?    →
Strength-Agility-Intellect subfactions?    →

#566 PACER

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Posted 20 July 2017 - 09:59 PM

After updated to 332, Yuri's Revenge can't be launched properly since the second skirmish/campaign/multiplayer game. YR shows a message which reads:

 

Failed to initialize. Please reinstall.

 

I've tried both reinstalling the update patch and reinstalling the entire Mental Omega. It works well for the first skirmish game, but always crashes on the second.

It appears to be a syringe bug. The syringe log reads:

 

[23:21:36] SyringeDebugger::HandleException: Could not retrieve ProcAddress for: cncnet5.dll - MZ?
[23:21:36] SyringeDebugger::HandleException: Finished retrieving proc addresses.

 

 

OS: WIndows 7 x64

MO 331 and vanilla YR launches without any issue.

 

I did some test by calling Syringe from command line rather than from the client. It seems that Syringe.exe deletes cncnet5.dll before each launch, thus making itself impossible to find a necessary entry address...

 

Should you require more logs to locate the bug, please let me know


In-game speed vs real life speed?    →
Malver in Obisidian Sands?    →
Strength-Agility-Intellect subfactions?    →

#567 herpderp137

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Posted 22 July 2017 - 11:31 AM

Hi guys, I have a really weird bug that I can't find reported elsewhere...

when I enter the game my mouse is unable to move right and down for some reason I have no idea why but it is literally not able to scroll, but it only occurs after I have entered the actual game, and pressing escape and tab which pops the main menu and score menu up respectively, make the game completely unresponsive, the only way to exit the game is to end it by task manager.

 

Any help would be appreciated, thanks :)


#568 Norwayball

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Posted 23 July 2017 - 07:31 AM

I have encountered a bug where when i press escape, the main menu is invisible and i can still click on the buttons featured. Any help would be appreciated.


#569 AlexB

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Posted 23 July 2017 - 08:19 PM

h1de: I hope you don't have this issue any more now, but it looks like the game modes weren't loaded and initialized correctly. I don't have experience with 3.3.2 yet. Is that happening for any map? Campaign and skirmish?

A2G2: Your gamemd.exe seems to be a non-original file. You need to have an original gamemd.exe 1.001.

yunru the gundealer: Can you upload syringe.log?

Juuki Amano: Can you upload mo3\debug\snapshot-20170719-221623\except.txt? This is the kind of crash the huge dump file from the same folder could also be good.

PACER: syringe.exe does not delete any files (if files are deleted, that could be the antivirus going rogue). The cncnet5.dll MZ? line is by design and can be ignored.

#570 PACER

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Posted 23 July 2017 - 10:10 PM

h1de: I hope you don't have this issue any more now, but it looks like the game modes weren't loaded and initialized correctly. I don't have experience with 3.3.2 yet. Is that happening for any map? Campaign and skirmish?

A2G2: Your gamemd.exe seems to be a non-original file. You need to have an original gamemd.exe 1.001.

yunru the gundealer: Can you upload syringe.log?

Juuki Amano: Can you upload mo3\debug\snapshot-20170719-221623\except.txt? This is the kind of crash the huge dump file from the same folder could also be good.

PACER: syringe.exe does not delete any files (if files are deleted, that could be the antivirus going rogue). The cncnet5.dll MZ? line is by design and can be ignored.

 

My antivirus DID go rogue... it's ok now, thank you very much


In-game speed vs real life speed?    →
Malver in Obisidian Sands?    →
Strength-Agility-Intellect subfactions?    →

#571 isaac103

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Posted 24 July 2017 - 05:15 AM

Here's mine:

Spoiler

#572 StolenTech

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Posted 24 July 2017 - 07:38 AM

uhh use spoiler...


#573 isaac103

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Posted 24 July 2017 - 09:49 AM

How do I put my problem in a spoiler? I have no idea how to do that.....


#574 AlexB

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Posted 24 July 2017 - 05:49 PM

isaac103: You made it worse by apparently pasting the same long log twice. :p
An animation was missing its type information, or it somehow got corrupted. Just from the debug.log it's impossible to tell. Could you upload \debug\snapshot-20170724-011334\except.txt?
Spoilers work like this:
[spoiler]Your text.[/spoiler]

#575 isaac103

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Posted 24 July 2017 - 06:02 PM

isaac103: You made it worse by apparently pasting the same long log twice. :p
An animation was missing its type information, or it somehow got corrupted. Just from the debug.log it's impossible to tell. Could you upload \debug\snapshot-20170724-011334\except.txt?
Spoilers work like this:

[spoiler]Your text.[/spoiler]

haha whoops.

I'll do that now

 

So I attached the debug except text file. Hope this helps.

I apologize for the mess that I've created. Sorry about all that.

.___.

Attached Files


#576 Juuki Amano

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Posted 30 July 2017 - 12:55 PM

AlexB  

https://www.mediafir...5lj1/except.txt
https://www.mediafir...xtcrashdump.dmp


#577 RoastCabose

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Posted 31 July 2017 - 12:47 AM

I've got a bizarre issue where every few seconds in a match my screen will flicker to the desktop. It won't interrupt my play, but it hurts the eyes and is just generally distracting. I've tried changing the renderers and clicking the video options, but nothing is working. Also, this doesn't happen with Vanilla Yuri's revenge on cncnet.


#578 StolenTech

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Posted 31 July 2017 - 08:32 PM

my game crashed in the middle of an intense 3v3 battle, and I seem to have been the only one that crashed. 

Spoiler

#579 PACER

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Posted 01 August 2017 - 05:46 PM

 

isaac103: You made it worse by apparently pasting the same long log twice. :p
An animation was missing its type information, or it somehow got corrupted. Just from the debug.log it's impossible to tell. Could you upload \debug\snapshot-20170724-011334\except.txt?
Spoilers work like this:

[spoiler]Your text.[/spoiler]

haha whoops.

I'll do that now

 

So I attached the debug except text file. Hope this helps.

I apologize for the mess that I've created. Sorry about all that.

.___.

 

Would you please fold 571# in the same way?


In-game speed vs real life speed?    →
Malver in Obisidian Sands?    →
Strength-Agility-Intellect subfactions?    →

#580 MrZhang

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Posted 04 August 2017 - 06:07 PM

Dear MO team members:

      

      I have installed MO 3.3.2 and have a good time for a while. However, since I updated my win10 to the lastest version which is Build 16251 now, I can connect to CNCnet and join other players' room or host my room. but once launch the game, it shows others didn't load game which means our connection is broken.

 

      I don't know what i can show to you, but here is the Syringe.log:

Spoiler

In a word, the connection between others and me will break once the game is launched, but the CNCnet works well, it doesn't tell me that I disconnect. No sign of disconnection but cannot play with others.

 

 

Thanks for your work, let us have such a good game.

 


Edited by MrZhang, 04 August 2017 - 08:07 PM.

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