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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#741 Leitch Blitz Persimmon

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Posted 18 December 2017 - 10:53 PM

I had a problem with LAN connection. My friend have same version (for sure, 3.3.2 as I installed it for them, with Yuri's Revenge 1.001). We can't establish LAN connection- It goes KABOOOM- and whenever I restarted the game and PC, it still giving a same result.

Additional question: Is there an activity log for LAN connection, (like Syringe.log for MO itself) for make the solution easier?

#742 Handepsilon

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Posted 19 December 2017 - 02:21 AM

Client.log?


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#743 Leitch Blitz Persimmon

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Posted 19 December 2017 - 03:36 AM

Client.log?


I checked, but I had no chance for looking it as the LAN connection failure crashes the game. So the log just written about the crash, not the connection failure.

#744 SputNikk

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Posted 19 December 2017 - 09:13 AM

Damn, thanks anyway though, let me know if a fix is found.



#745 zbluesky39

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Posted 19 December 2017 - 05:13 PM

Hi, it seems that after some windows10 update, I and my friend have trouble to play the multiplayer game. We can enter the game, however in loading screen, we only can see our own loading bar, others seem disconnected. 

The game will finish with only ourself enter the game.

CnC lobby is fine, game starts is fine too.

 

But we use winXP to run the same game, it is fine.

Above problem only happens in our win10 system. I am not sure which log file should I provide.



#746 StolenTech

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Posted 20 December 2017 - 07:53 PM

the newest windows 10 update messes with the game, you will have to reroll back to the previous version to make it work.



#747 zbluesky39

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Posted 20 December 2017 - 08:43 PM

the newest windows 10 update messes with the game, you will have to reroll back to the previous version to make it work.

Will it be fixed in the following update?



#748 Handepsilon

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Posted 21 December 2017 - 05:49 AM

That'll be up to the CNCNet Team, I suppose


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#749 J00B

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Posted 21 December 2017 - 06:26 AM

I was playing 'Cyberanatomy' co-op the other day. During the extraction phase of the mission I thought it'd be a good idea to have Reznov C4 the 10 (2x5?) oil tanks in the left-middle part of the map. Instant crash.

Using Default renderer.

 

Debug.log: http://www.filedropper.com/debug_4

 

except.txt: http://www.filedropper.com/except



#750 Handepsilon

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Posted 21 December 2017 - 08:43 AM

Yeah, that happens to me too. Avoid doing so


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#751 J00B

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Posted 21 December 2017 - 09:13 AM

Yeah, that happens to me too. Avoid doing so

 

Hard not to sometimes... curse you Michael Bay



#752 AlexB

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Posted 21 December 2017 - 06:09 PM

That's a problem with some warhead and verses check. I would need the large crash dump file. If this problem isn't known yet, and someone is gonna upload the dump file, please zip it.

#753 prehistoric_pcs

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Posted 23 December 2017 - 01:45 AM

Hello, I just recently install Mental Omega and find it not working. I'm running vista with DirectX 11, and all the service packs. I fear my little brother will not be able to play either on his XP laptop. I try to run the Client and i get 'KABOOOOOOM' -

"Unable to load DLL 'd3d11.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)" If this issue is repeatable, contact the MO staff at mentalomega.com/forum

I then get a window that says DTA Client has stopped working. When i try to run it with RunAres.bat, my screen will go black as if loading, and my mouse will appear and reappear following with a crash saying my Yuri Main Executable Has Stopped Working

 

Help would be greatly appreciated. Unfortunately I can't find any info about this error online except for a dead-end Steam article.

 

(Extra Info)

  • Ares 0.E
  • Made Custom Directory Following ReadMe Details...
  • D-Day Works Fine So Hardware Shouldn't Be An Issue...
  • No Soundtrack...
  • Installed Patch 3.3 by Replacing Files With Patch Ones...
  • I Will Have Close Attention On This So A Late Reply Shouldn't Happen From Me...   

Attached Thumbnails

  • MO error.JPG


#754 Handepsilon

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Posted 23 December 2017 - 04:46 AM

I think you should just patch using the client's updater.

Also, XP should work fine

Edited by Handepsilon, 23 December 2017 - 04:46 AM.

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#755 UNSC THE CHILL OF WAR

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Posted 23 December 2017 - 09:09 AM

Would running clientxna in the resources folder help?

#756 Solais

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Posted 23 December 2017 - 10:27 AM

I think having Ares 0.E might the problem there. The game only works with the Ares it comes with, there's no need for separate Ares version. And MO 3.3.2 comes with Ares 0.Dp1.


Edited by Solais, 23 December 2017 - 10:27 AM.


#757 jason.yan.huang

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Posted 25 December 2017 - 11:28 PM

Dear Admin,

The Yuri Epsilon Act 2-missing 19: Dance of Blood: always crashed at about 20:00 till shuttle arrive.

Please see the attached file and advise.

Thanks

 

Attached Files



#758 AlexB

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Posted 26 December 2017 - 07:25 PM

There's an issue with rendering a voxel projectile. It looks like the voxel file couldn't be loaded.

#759 Tolias

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Posted 28 December 2017 - 04:59 PM

Hi, I am having problems with hosting in CnCNet. I can join other games by other people and play fine, but whenever I host, in the loading screen other players won't load at all, game will start and all other players instantly are defeated. Is this a port forwarding issue? My firewall is disabled.

 

Also another problem, if I am in a game lobby and game starts the mouse cursor will be locked to the top left corner of the screen, meaning I can't play. I can only escape and quit game (cursor works in options menu). Any way to fix this? Using Win7 64bit.



#760 Handepsilon

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Posted 29 December 2017 - 12:20 AM

Try changing the tunnel using the Advanced settings.

As for mouse getting locked up... don't tab out of the game immediately after the game starts. That's the only solution I have.

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