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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread

Started by Speeder, Dec 16 2016 09:25 PM

Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#861 AlexB

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Posted 18 March 2018 - 07:39 PM

I don't know why, but the game felt inclined to read everything up to Waypoint240162, where it finally crashed.

#862 PACER

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Posted 19 March 2018 - 03:34 AM

I don't know why, but the game felt inclined to read everything up to Waypoint240162, where it finally crashed.

 

Can't even find such a waypoint in fnobody.map, please double check


Edited by PACER, 19 March 2018 - 03:35 AM.

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#863 SkywolfGTR

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Posted 19 March 2018 - 07:10 AM

When I start a skirmish match, it will launch just fine, but then the "Main executable" for Yuri's Revenge will stop working. Everything is running in XP Sp3 and as an administrator that needs to be set to those parameters. Any idea what is wrong?

Update: This "event" is only triggered so far if I use the mouse to scroll downwards across the map. If I use the keyboard arrows, everything works fine and I can play as normal.


#864 sgfan206

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Posted 19 March 2018 - 06:05 PM

Hello there!

 

First off, I absolutely love your mod! Up to MO 2.0, I played it for hundreds of hours. But since the save / load mechanism was no longer working, I just couldn't get the missions done - and waited paitently for the function to work again.

 

As you can imagine, I freaked out upon hearing that with MO 3.3.3, the save / load mechanism would work again - so I played it as soon as I found my old TFD disc!

 

First mission, mental difficulty - had difficulties first, was later able to do it. I saved a lot of time (no pun intended) by loading saves once I screwed up. But there, first problems arose with the function - via the mod client, I couldn't load a save without the game crashing, telling that a fatal error has occured.

 

I somehow could bypass this, but now on the 2nd mission, I simply can't continue from the save I made - for a quite strange reason. So far, it worked by starting a new campaign mission and then loading a save. Well, it does work, kinda. It loads just fine. But as soon as I move the cursor off the UI, the game crashes. Best part, I can even move my units via radar map and scroll around, but as soon as the cursor enters the battlefield, it crashes.

 

Here's the debug log:

 

Spoiler

 

I hope that some of you guys can help me figuring out just what the heck is wrong here. It definitely has something to do with the cursor, but I have no idea what exactly.

 

Thanks for your help in advance!

 

Regards,

 

sgfan206


Edited by sgfan206, 19 March 2018 - 06:07 PM.

#865 Speeder

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Posted 19 March 2018 - 06:27 PM

We'd appreciate syringe.log more. That's where the crash info is.


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#866 sgfan206

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Posted 19 March 2018 - 06:51 PM

Alright, here's the Syringe log:

 

Spoiler


Edited by sgfan206, 19 March 2018 - 06:52 PM.

#867 Ravenholme

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Posted 20 March 2018 - 03:24 AM

Had a crash at the end of Insomnia, just before the debriefing.

 

Syringe log as in the spoilers

 

Spoiler


#868 Divine

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Posted 21 March 2018 - 09:54 PM

On my old, crappy notebook, that runs Windows XP 32 bit SP3, the map editor keeps crashing almost every time I try to place or move a building. IDK whether or not it's a known compatibility issue.


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#869 costin88boss

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Posted 22 March 2018 - 03:01 PM

i have this plroblem::::

 

when i try to start a game (online or skirmish)

it appear a error (game doesn't close)

error:

syringe 0.7.2.0 (title)

 

 

could not load executable.

 

the system cannot find the file specified

 

 

 

 

i have the syringe exe.... but :(


#870 Handepsilon

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Posted 22 March 2018 - 03:57 PM

You have syringe.exe, but do you have gamemd.exe?

 

On my old, crappy notebook, that runs Windows XP 32 bit SP3, the map editor keeps crashing almost every time I try to place or move a building. IDK whether or not it's a known compatibility issue.

 

Try running as admin? I kinda forgot if XP gives any option for that


Edited by Handepsilon, 22 March 2018 - 03:58 PM.

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#871 J00B

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Posted 23 March 2018 - 12:58 PM

Fatal error crash occured while playing FO#3 - Tainted Empire

 

except.txt: http://www.filedropper.com/except_1

 

syringe.log: http://www.filedropper.com/syringe

 

Are these the correct files to upload?


#872 need my speed

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Posted 23 March 2018 - 06:19 PM

Hello there!

 

First off, I absolutely love your mod! Up to MO 2.0, I played it for hundreds of hours. But since the save / load mechanism was no longer working, I just couldn't get the missions done - and waited paitently for the function to work again.

 

As you can imagine, I freaked out upon hearing that with MO 3.3.3, the save / load mechanism would work again - so I played it as soon as I found my old TFD disc!

 

First mission, mental difficulty - had difficulties first, was later able to do it. I saved a lot of time (no pun intended) by loading saves once I screwed up. But there, first problems arose with the function - via the mod client, I couldn't load a save without the game crashing, telling that a fatal error has occured.

 

I somehow could bypass this, but now on the 2nd mission, I simply can't continue from the save I made - for a quite strange reason. So far, it worked by starting a new campaign mission and then loading a save. Well, it does work, kinda. It loads just fine. But as soon as I move the cursor off the UI, the game crashes. Best part, I can even move my units via radar map and scroll around, but as soon as the cursor enters the battlefield, it crashes.

 

Here's the debug log:

 

Spoiler

 

I hope that some of you guys can help me figuring out just what the heck is wrong here. It definitely has something to do with the cursor, but I have no idea what exactly.

 

Thanks for your help in advance!

 

Regards,

 

sgfan206

I have the same problem. Have a few snapshots of it: https://dropfile.to/LhwRz8n


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#873 AlexB

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Posted 23 March 2018 - 08:48 PM

However a short while after any game starts, the game will freeze. Running the game on Windows 10, by the way.

VBB crash.

 

I don't know why, but the game felt inclined to read everything up to Waypoint240162, where it finally crashed.

 
Can't even find such a waypoint in fnobody.map, please double check

You can see the value 3AA22 (240162) as well as the name "Waypoint240162" on the stack.

 

Alright, here's the Syringe log:

Not sure why it happened, but apparently there was a problem with the foundation of an object that was about to be placed. Either the foundation had a problem, or the thing to be placed was somehow removed from the game without resetting the foundation used for mouse cursor.
 
 

Had a crash at the end of Insomnia, just before the debriefing.

VBB crash.

 

Fatal error crash occured while playing FO#3 - Tainted Empire
[...]
Are these the correct files to upload?

A stale pointer of a flying unit. I've seen this crash before, but couldn't yet pinpoint the reason. From the except I can't even say what unit type it is (though even with the huge crash dump file it's difficult, because stale pointer means the memory is usually reused and thus already overwritten with something else). Usually the except.txt and syringe.log are the fastest way to investigate most crashes.


Generally:
I've investigated issues that turned out to be VBB crashes several times over the recent days to several people -- most likely due to the release of 3.3.3. It is the crash erratically attributed to VideoBackBuffer, because that's a recognizable address on the stack (0x006BC0DC), though that's not where it happens and it's an irrelevant detail anyhow as it hasn't got anything to do with the VBB setting itself.
It is the cncnet5.dll. I neither work on that dll nor do I have its source code, so I cannot properly fix this.

#874 BearChild

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Posted 24 March 2018 - 01:34 PM

Put your logs in spoiler tags next time.

 

It's a singleplayer mission, why would it need that?

 

Thank you for your reply. I will put  logs in spoiler tags next time.

I wonder if other players meet the same issue?

In fact, my hardware is old. So my video card may have problems in drawing objects.


#875 AlexB

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Posted 24 March 2018 - 05:21 PM

Your crash wasn't because of drawing. It was because the game went on and on to read waypoints that weren't there until it finally caused an access violation. I don't know why the game took that code path and even tried to read the multiplayer starting points for a single player mission though, but the except.txt consistently shows that it happened as I mentioned.

#876 DoctorEvil

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Posted 24 March 2018 - 09:10 PM

Hello there!

First of all I want to thank the creators of Mental Omega for this sweet and very decent modification. I love the amount of detail that went into its design. 

Anyways, as you may have already guessed do I have a problem:

 

I've created a survival map for MO and tried to play it online with other people. The problem is: The map doesn't upload to the CnCNet map database when I create a game and other people join it. It says the following:

 

[21:57] Player x has joined DoctorEvil's game

[21:59] Player x has different files compared to the game host. Either x or the game host could be cheating

[21:59] Player x doesn't have the map 'Arctic Stronghold Survival (by DoctorEvil V0.8)' on their loval installation. Attempting to upload the map to the CnCNet map database.

[21:59] Uploading map Arctic Stronghold Survival (by DoctorEvil V0.8) to the CnCNet map database failed.

[21:59] DoctorEvil is sad.

[22:10] DoctorEvil is still sad. 

 

What does the upload-fail cause? Does anyone know a solution? 

I have also tried to host with a deactivated firewall.

It seems like other people also have difficulties with uploading their maps. Is this a common known bug?

 

I am sorry if someone already posted this and I overlooked it. 

 

Sincerely,

DoctorEvil


Edited by DoctorEvil, 25 March 2018 - 01:36 PM.

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#877 PACER

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Posted 25 March 2018 - 05:03 AM

I don't know why, but the game felt inclined to read everything up to Waypoint240162, where it finally crashed.

 
Can't even find such a waypoint in fnobody.map, please double check

You can see the value 3AA22 (240162) as well as the name "Waypoint240162" on the stack.


Just in case:
fnobody.map
MD5: 842729AD24A3CB84F71E7D365775D481
SHA1: F5DBA5F59FBB74AB9C05947EB52EB69624050591
CRC32: D5A5C227

Are we talking about the same file version?

In-game speed vs real life speed?    →
Malver in Obisidian Sands?    →
Strength-Agility-Intellect subfactions?    →

#878 strelok1995

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Posted 25 March 2018 - 02:19 PM

Greetings. 

 

I just want to say that Mental Omega mod is great that some guys in the Command and Conquer fanbase gave love to care to the Red Alert universe for its continuation.

 

Anyway ill get to the point here are my concerns: I was playing Mental Omega 3.3.3 2 days ago(3/23/2018) after i patched it(Automatic) i tried it when i tried to play Campaign games(Operation Earthrise) i keep clicking the start button and it wont start(the button is suppose to glow and make a sound when you point the mouse arrow in to it but no matter how many times i do it the damn thing. 

 

2nd: When i try to play skirmish or load a saved game(The first tries of the newly patched game i was able  to play Skirmish and Campaign(Earthrise) but after 3 sessions(i saved it to play it later then quitted)  Yuri's revenge loads up(which is strange when i did not started Yuri's revenge in the first place)

 

guys i dont know what to do pls help. 

 

Reply pls.


#879 Stuntcrab

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Posted 25 March 2018 - 04:51 PM

After updated to 3.3.3. the game won't launch any skirmish or campaign match, it just sends me back to the main menu with no error.

 

For some reason windows defender has marked Ares.dll as a trojan, the "detected item" is win32/Azden.A!cl is this a false positive? is Ares.dll often mistaken for malware? or has a third party "infected" this file with a trojan or something like that?


Edited by Stuntcrab, 26 March 2018 - 03:13 AM.

#880 nikola_zr

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Posted 25 March 2018 - 07:54 PM

hi, i need some help regarding the "save game". i updated the game and can play it alright but when i try to save it i just cant get in the game menu. if i push ESC or try hitting the uper right button in game it does not get me in the game menu, it just froze, the music keep on playing like im in the game but thats it, no game menu where i can save it, cant go back to playing the mission i was playing.. this was the problem also in 3.3.2 patch but since it does not support save/load game i just assumed that was the reason, when i saw new patch was available and i can save the game in it i was thrilled but when the same thing happend like in the previous patch i was disapointed i now dont know how can i fix it and get the "save game" working.. any help with that? tnx


Edited by nikola_zr, 25 March 2018 - 07:57 PM.

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