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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread

Started by Speeder, Dec 16 2016 09:25 PM

Best Answer Speeder, 05 April 2024 - 11:38 AM

This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.

The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.

Solutions to these problems on:

- Website: https://mentalomega.com/issues

- Discord: https://mentalomega.com/discord

(support_solutions & support channels)

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1437 replies to this topic

#1061 Handepsilon

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Posted 29 August 2018 - 11:33 PM

No, 1.0.1.1 in properties is actually 1.001. I think Westwood just messed up on that one

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#1062 Syzal

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Posted 30 August 2018 - 03:00 AM

Clean installed ra2 from origin and it's still not working; tried a cracked version and it was pretty spotty too (as in I had same files as host, someone else didn't but the game started and they could play instead of crashing). When I try hosting it crashes as usual, but the host may or may not crash if I'm in their game. At this point I don't know what's wrong

Edited by Syzal, 30 August 2018 - 04:58 AM.

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#1063 Handepsilon

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Posted 30 August 2018 - 06:49 AM

You're running as admin btw, right?

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#1064 Syzal

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Posted 30 August 2018 - 02:22 PM

Yes, admin and xps 3 compatibility for the exes on win 10

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#1065 arandompersons

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Posted 04 September 2018 - 01:21 AM

i can join peoples online games fine but when i try to launch one with other players that i have created it crashes and says something about a tunnel or something not working. its awkward. any explanations would be nice. it also says my files are different when they aren't. i got no extra maps or anything.

any help would be appreciated.

also running it in admin mode doesn't do anything different either

Edited by arandompersons, 04 September 2018 - 04:16 AM.

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#1066 Tempest_Control

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Posted 04 September 2018 - 01:45 PM

Hey guys, I'm trying to record Mental Omega APYR using OBS and after a bit of screwing around with the OBS software itself I got it recording the game. the issue is that, I play the game at 1280x720 despite my screen being 1920x1080. My reason for this is that no matter what renderer I use, the game simply crashes. Has anyone got a fix?

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#1067 StolenTech

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Posted 07 September 2018 - 08:44 AM

the game crashes because you're recording ? or because of the resolution settings ?

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#1068 isaac103

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Posted 09 September 2018 - 12:39 AM

So I was playing Ultimate Alliance on Bay of Pigs III when my game CTD. Here's my debug log:

Spoiler

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#1069 DoctorZedEZ

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Posted 09 September 2018 - 10:20 AM

Hey guys I had encountered a bug while playing skirmish fortress game today

My MCV refuse to let me build anything from main structure tab after I canceled building a war factory EVA keep saying "unable to comply building in progress" every time I try to despite having nothing in building queue at all

leaving my base stark naked to be rushed :(

This problem is fixed afterward by selling my Allied starting MCV and capturing a Foehn MCV which worked normally

Here a link to my video on google drive since its 100 MB and I can't attach it here

https://drive.google...iew?usp=sharing

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#1070 Handepsilon

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Posted 09 September 2018 - 12:16 PM

Mmm I think building bug happened once on my vehicle tab

I think undeploy/redeploy should work too?

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#1071 DoctorZedEZ

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Posted 10 September 2018 - 08:09 AM

Mmm I think building bug happened once on my vehicle tab

I think undeploy/redeploy should work too?

Its Permanent MCV game so I can't move it and helplessly wait for rusher to come get me :(

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#1072 MicScoTho

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Posted 11 September 2018 - 05:55 AM

I'm trying to run Mental Omega version 3.3.3 on Windows 10 and I cannot get a skirmish match to start.

TheOneMatthias' crash is the one known as VideoBackBuffer crash. (It's not related to that setting, but the address comes up in the stack.) This crash is in cncnet5.dll, I can't do much about it.

I was first experiencing the VideoBackBuffer crash. I removed the cncnet5.dll DLL, as suggested:

TheOneMatthias try to delete cncnet5.dll it should work but you won't have a way to play online only lan.

Now I am receiving a different crash when attempting to launch skirmish.

If you removed the cncnet5.dll and still got crashes, then this must be something else. Can you upload syringe.log after a failed attempt to launch a skirmish game?

Here are the details. Can someone help?

[22:47:34] SyringeDebugger::HandleException: Exception (Code: 0xC0000005 at 0x0072ED05)!

syringe.log:

Spoiler

debug.log:

Spoiler

except.txt:

Spoiler

I can make the crash dump available if that would help. Thanks!

Edited by MicScoTho, 11 September 2018 - 05:57 AM.

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#1073 AlexB

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Posted 11 September 2018 - 02:05 PM

That's a crash that stems from the absence of the CnCNet5.dll.
Removing the dll wasn't meant as a solution for this crash, but merely as an indication that the issue is with the CnCNet5.dll. If it is present, it crashes "earlier" than without it. That indicates that the first crash is due to the dll.
Afaik, there still is no solution. :mellow:

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#1074 MicScoTho

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Posted 12 September 2018 - 02:05 AM

That's a crash that stems from the absence of the CnCNet5.dll.
Removing the dll wasn't meant as a solution for this crash, but merely as an indication that the issue is with the CnCNet5.dll. If it is present, it crashes "earlier" than without it. That indicates that the first crash is due to the dll.
Afaik, there still is no solution.

Got it, thanks! Any idea who we would be able to follow up with about the CnCNet5.dll crash? Should I post on the CnCNet forums?

Is there any way to play the Mental Omega mod without the CnCNet parts?

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#1075 fantastix

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Posted 16 September 2018 - 03:26 PM

So i've been reading this topic in order to solve my problem and i couldn't find anything usefull, therefore i'm going to ask for you help here.

I have installed MO 3.3 correctly, the launcher works fine but when i try to launch a skirmish game or campaign it just goes back into the launcher, i can't really explain too good, it does nothing basicly.

I've done everything down below ( in the quote ) still dosen't work, everything is set to "run as administrator" or compatibility.

So if you'd like to help me please do so.
Any suggestions are very much welcomed, thanks.

NOTE1: I'm using windows 10.

NOTE2: The C&C version is 1.001

NOTE3: I tried restart, reinstall all that jazz, dosen't work

Spoiler

All right, 3.3.0 is out. Report all of your issues with launching the game or the client here and we'll see what can be done. Once a solution is found it'll be added to this post.

Do not report gameplay bugs and balance issues here.

But before you report them, make sure you did everything as http://mentalomega.com/install said.

You need these Red Alert 2 Yuri's Revenge 1.001 files to run.

- BINKW32.dll
- BLOWFISH.dll
- gamemd.exe (patched to version 1.001, can't have NPatch or Rock Patch, can't be cracked or 1.000)
- ra2.mix
- ra2md.mix
- language.mix
- langmd.mix

Multiplayer version from XWIS won't work anymore as its gamemd.exe is incompatible with Ares.

Do not put 3.3 files to where 3.0 is if you still have 3.0. I recommend uninstalling 3.0.

If you get 'Unable to set video mode' or 'Failed to initialize' errors, set gamemd.exe & Syringe.exe Compatibility Mode to XP SP3.

Also set 'Run as Administrator' for gamemd.exe, Syringe.exe & MentalOmegaClient.exe.

If it doesn't start matches, try rebooting your PC after setting all of these and see if it helps. If rebooting helped, let us know.

If the game does not start anyway, try to launch it, find syringe.log file created in folder with Mental Omega 3.3 and upload it or send to mental.omega.apyr@gmail.com

To make custom maps work, add them to /Maps/Custom subfolder and make sure their extension is *.map

Crash when starting a multiplayer game
Happens during loading before the game starts. This can indicate that you are using the modified gamemd.exe from MO 3.0. It has an icon that looks flat, with two colors. If that is the case get an unmodified gamemd.exe version 1.001 (CD version, TFD version or UC from origin).

Indicators: IE at 00683BA7, debug.log ends with
----- Starting scnenario: spawnmap.ini -----
Player Count: x
Exception handler fired!
Exception C0000005 at 00683BA7

Crash when starting a singleplayer game
Crash happens only on some PCs on startup. This is most likely because of a strange hacking technique used by Ares. I've already replaced the code with a version that should work. Will be released once it got tested.

Indicators: Syringe.log stack contains 0x0067D1B4 somewhere at the top.

Launcher reappears without ever starting the game
Gamemd.exe most likely has some compatibility settings enabled: Run as administrator, or Windows XP SP3 compat mode. If the game needs to run as admin (when you get a prompt to confirm on startup), Syringe has to be started with admin rights, too. If the client is run with admin rights, then this will happen automatically. Thus, set the same compat settings on the client.

Indicators: Syringe.log reports success, but running time is very short.
[03:17:27] SyringeDebugger::HandleException: Creating code hooks.
[03:17:31] SyringeDebugger::Run: Done.
[03:17:31] WinMain: SyringeDebugger::Run finished.
[03:17:31] WinMain: Exiting on success.

Original game doesn't launch after just being installed
Try to run the game as administrator once. No need to set the compatibility settings, just use the context menu on ra2md.exe.

Notice: If you decide to include your debug file contents in the post, at least use spoiler tags. Preferably though, just attach the file.

[spoiler] content [/spoiler]

And this is the syringe.log after i try to launch a game or a campaign mission

Spoiler

Thank you in advance.

Edited by fantastix, 16 September 2018 - 05:00 PM.

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#1076 Handepsilon

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Posted 16 September 2018 - 06:27 PM

NOTE2: The C&C version is 1.001

This tells otherwise

[18:31:05] SyringeDebugger::Handshake: Answers "Found Yuri's Revenge 1.000 but Ares 1.0 requires version 1.001. Please update your copy of Yuri's Revenge first." (1)

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#1077 fantastix

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Posted 16 September 2018 - 06:39 PM

NOTE2: The C&C version is 1.001

This tells otherwise

[18:31:05] SyringeDebugger::Handshake: Answers "Found Yuri's Revenge 1.000 but Ares 1.0 requires version 1.001. Please update your copy of Yuri's Revenge first." (1)

Yeah, solved it, thanks.

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#1078 CalmPhill

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Posted 16 September 2018 - 08:40 PM

I'm running win10 and lately I've been getting fatal errors every time a group of players and I want to play on the map DEFCON Six. I've restarted my computer multiple times and this error still occurs. I've been able to play on the map before, so why is this suddenly happening? I thought restarting my computer fixed the issue previous times this has happened, but it's been more consistently giving me a fatal error despite me restarting.

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#1079 AlexB

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Posted 16 September 2018 - 08:45 PM

Upload the file except.txt after the game crashed (or if you have one in the \debug\ folder of a previous crash. That might help.

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#1080 CalmPhill

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Posted 16 September 2018 - 08:59 PM

Internal Error encountered!
---------------------
Ares version: 18.26.126
---------------------
Exception code: C0000005 at 005D6C21
Registers:
EIP: 005D6C21 ESP: 0019CDF0 EBP: 0019CFA8
EAX: 14747F70 EBX: 00000000 ECX: 11818008
EDX: 1270E550 ESI: 0000005A EDI: 00000002

Stack dump:
0019CDF0: 00000001
0019CDF4: 0DABE729
0019CDF8: 007E3890
0019CDFC: 14747F70
0019CE00: 0000000A
0019CE04: 00680101
0019CE08: 00000006
0019CE0C: 0000000A
0019CE10: 0068755E
0019CE14: 00000001
0019CE18: 0DABE729
0019CE1C: 0019D0BD
0019CE20: 00000000
0019CE24: 00000001
0019CE28: 00000000
0019CE2C: 00000001
0019CE30: 0019CFA8
0019CE34: 007E1AF4
0019CE38: 00000000
0019CE3C: 00000000
0019CE40: 007E1AFC
0019CE44: 007E1B0C
0019CE48: 0019CE50
0019CE4C: 00000000
0019CE50: 007E1B0C
0019CE54: 00000000
0019CE58: 0019CE44
0019CE5C: 00000000
0019CE60: 00000000
0019CE64: 00000000
0019CE68: 00000000
0019CE6C: 00000000
0019CE70: 00000000
0019CE74: 821B6C00
0019CE78: 1C37C1E3
0019CE7C: 0019CEA8
0019CE80: 74860924
0019CE84: ABABABAB
0019CE88: 77B4A33C
0019CE8C: 00000002
0019CE90: 00000004
0019CE94: 00000066
0019CE98: 00000066
0019CE9C: 007E16B0
0019CEA0: 00000000
0019CEA4: 00000001
0019CEA8: 00000000
0019CEAC: FFFFFFFF
0019CEB0: FFFFFFFF
0019CEB4: 00000000
0019CEB8: 00000000
0019CEBC: 00000200
0019CEC0: 00000000
0019CEC4: 00000000
0019CEC8: 00000000
0019CECC: 00000000
0019CED0: 00000000
0019CED4: 00000000
0019CED8: 00000000
0019CEDC: FFFFFFFF
0019CEE0: FFFFFFFF
0019CEE4: 00000000
0019CEE8: 00000000
0019CEEC: 00000000
0019CEF0: 0019CE00
0019CEF4: 00000000
0019CEF8: 00000000
0019CEFC: 00000000
0019CF00: 00000000
0019CF04: 00000000
0019CF08: 00000001
0019CF0C: 00000001
0019CF10: 00000032
0019CF14: 00000032
0019CF18: 29F2372A
0019CF1C: 9F25946C
0019CF20: CA42FF73
0019CF24: 68E9DC00
0019CF28: BA52B5BB
0019CF2C: 0003EE40
0019CF30: 00000016
0019CF34: 6C697547
0019CF38: 00000002
0019CF3C: 00000004
0019CF40: 00000066
0019CF44: 00000066
0019CF48: 43450A0D
0019CF4C: 500A0D48
0019CF50: 65726572
0019CF54: 73697571
0019CF58: 00000000
0019CF5C: 00000000
0019CF60: 0000006A
0019CF64: 00000072
0019CF68: 34312C34
0019CF6C: 774F0A0D
0019CF70: 3D72656E
0019CF74: B3AAB1EA
0019CF78: FDCAEE81
0019CF7C: 1F9E30F2
0019CF80: 3B7ACB53
0019CF84: 2B60AAB8
0019CF88: 006867C3
0019CF8C: 0068684A
0019CF90: 00000007
0019CF94: 00000001
0019CF98: 00A8E2C0
0019CF9C: 00000004
0019CFA0: 007E4C30
0019CFA4: 00000001
0019CFA8: 007E1AF4
0019CFAC: 0081FFF0
0019CFB0: 14229430
0019CFB4: 007E1AFC
0019CFB8: 007E1B0C
0019CFBC: 0F7466A0
0019CFC0: 00000000
0019CFC4: 007E1B0C
0019CFC8: 00000000
0019CFCC: 1423A4E0
0019CFD0: 14238D70
0019CFD4: 00000041
0019CFD8: 00000050
0019CFDC: FFFFFF01
0019CFE0: 14238DE8
0019CFE4: 00000000
0019CFE8: 55C52301
0019CFEC: F149F3C0
0019CFF0: 7F0B1845
0019CFF4: C1371C10
0019CFF8: 01309DE3
0019CFFC: 0083DAC8
0019D000: 007E16B0
0019D004: 0019D000
0019D008: 00000001
0019D00C: 00000000
0019D010: FFFFFFFF
0019D014: FFFFFFFF
0019D018: 0F746710
0019D01C: 00000000
0019D020: 0F47ED01
0019D024: 00000000
0019D028: 00000000
0019D02C: 00000000
0019D030: 00000000
0019D034: 00000000
0019D038: 00000000
0019D03C: 00000000
0019D040: FFFFFFFF
0019D044: FFFFFFFF
0019D048: 00000000
0019D04C: 00000000
0019D050: 00000000
0019D054: 00000000
0019D058: 00000000
0019D05C: 00000000
0019D060: 00000000
0019D064: 00000000
0019D068: 00000001
0019D06C: 006849CE
0019D070: 00000001
0019D074: FFFFFFFF
0019D078: 0019D2BC
0019D07C: 00000000
0019D080: 08C61010
0019D084: 00000006
0019D088: 00000000
0019D08C: FFFF0000
0019D090: 2E302E36
0019D094: 00302E30
0019D098: 2E787878
0019D09C: 00787878
0019D0A0: 00000000
0019D0A4: 00000000
0019D0A8: 00000000
0019D0AC: 00000000
0019D0B0: 77617073
0019D0B4: 70616D6E
0019D0B8: 696E692E
0019D0BC: 00000000
0019D0C0: 00000000
0019D0C4: 00000000
0019D0C8: 00000000
0019D0CC: 00000000
0019D0D0: 00000000
0019D0D4: 00000000
0019D0D8: 00000000
0019D0DC: 00000000
0019D0E0: 00000000
0019D0E4: 00000000
0019D0E8: 00000000
0019D0EC: 77B222E3
0019D0F0: 00000000
0019D0F4: C0000034
0019D0F8: 00000003
0019D0FC: 00000000
0019D100: 00000000
0019D104: 0E827E18
0019D108: 821B70F5
0019D10C: 00000000
0019D110: C0000034
0019D114: 77B0CC59
0019D118: 00000000
0019D11C: 0019D108
0019D120: 00000000
0019D124: 0019FEE4
0019D128: 77B52580
0019D12C: 821B70D9
0019D130: FFFFFFFE
0019D134: 0019D1E8
0019D138: 74860AC3
0019D13C: 00000002
0019D140: C0000034
0019D144: 7485FD08
0019D148: 00B0F1F8
0019D14C: 08C60070
0019D150: 7485FD34
0019D154: 00000060
0019D158: 00000000
0019D15C: 00000000
0019D160: 00000001
0019D164: 80100080
0019D168: 00000000
0019D16C: 00000080
0019D170: 0000001C
0019D174: 00000000
0019D178: 00000000
0019D17C: 001A001A
0019D180: 0E8284B0
0019D184: 00000000
0019D188: 00000000
0019D18C: 0E828460
0019D190: 00000000
0019D194: 00000000
0019D198: 0019D244
0019D19C: 00000000
0019D1A0: 00000018
0019D1A4: 0000024C
0019D1A8: 0019D17C
0019D1AC: 00000040
0019D1B0: 00000000
0019D1B4: 0019D1D8
0019D1B8: 001A001A
0019D1BC: 0E8284B0
0019D1C0: 0000024C
0019D1C4: 00000000
0019D1C8: 00B0F1F8
0019D1CC: 77B222E3
0019D1D0: 00B0F1F8
0019D1D4: 0019D244
0019D1D8: 00000001
0019D1DC: 00000002
0019D1E0: 00000101
0019D1E4: 0E82E080
0019D1E8: 0E700C28
0019D1EC: 00000064

Edited by CalmPhill, 16 September 2018 - 09:02 PM.