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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread

Started by Speeder, Dec 16 2016 09:25 PM

Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#821 Kirov_Fury

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Posted 10 March 2018 - 05:52 PM

Kirov_Fury go to mo folder click prosperities and uncheck read only if its there and see if some files don't need to be 'unlocked" as their source is from internet.
And you can try turning off your antivirus or other programs.


Thank you, made a manual install and followed your instructions. Now it runs !

#822 doctormedic

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Posted 10 March 2018 - 08:33 PM

My friend has a win 10,he has a black screen after he runs the setup and when he presses Enter it closes it,is there a solution to the black screen?


#823 trysse

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Posted 10 March 2018 - 09:19 PM

No matter what i do with any settings compat or otherwise it crashes after load screen on campaign missions. Win 10 x64.

Fatal error undetermined issue. Attached debug.log and syringe.log

Attached Files


#824 ant3b999

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Posted 10 March 2018 - 10:38 PM

hello,

 

Im getting the this error when starting mental omega.

 

KABOOM

 

Mental omega cline has crashed. Error Message

 

Length cannot be less than zero

parameter name: length

 

If the issue is repeatable, contact the mo staff at mentalomega.com.forum

 

Any help would be great thanks.

Attached Thumbnails

  • MO.PNG

Edited by ant3b999, 10 March 2018 - 10:39 PM.

#825 BlackAbsence

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Posted 10 March 2018 - 11:31 PM

When I click the "Map Editor" option an error message that says "The program can't start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem." pops up.

Then I click "OK" on the error message which closes it but then it immediately pops back up again so I click "OK" on it again and this happens about 18 times.

After it finally goes away the map editor loads up, strangely enough, however it's missing a lot of placeables and stuff so it's still unusable.

 

Does this happen to others or am I the first case of this?


Infinitive absence.

#826 Fakecop

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Posted 11 March 2018 - 12:23 AM

Hello. My issue is, I was able to play the game in patch 3.3.2. But after I updated the game to 3.3.3, the campaign didn't work anymore. While the loading screen was shown, the game would suddenly crash and tell me "Yuri's revenge has encountered a fatal error". I didn't have this issue before updating to 3.3.3. 

I tried:
-Changing compatibility settings (Tried both Windows XP Service Pack 3 and Windows 8) for gamemd, MOclient and syringe

-Running as administrator for gamemd, MOclient and syringe 

-Rebooting PC

-Manual update 

 

Also, the "save game" button is disabled. Whenever I try to load a game using "load game", it gives me the same error as above. Can you please help me? 

 

Spoiler

#827 Kirov_Fury

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Posted 11 March 2018 - 10:30 AM

Sometimes such errors can be solved by a manual installation of the update, even tough the update via the client seems to have succeed.

#828 EddyKyoko

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Posted 11 March 2018 - 11:14 AM

I reinstall MentalOmega and Red Alert Yuris Revenger but doesn't work..

 

Error here : https://imgur.com/a/0sHkp

 

Someone can help me?


#829 Jyrai

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Posted 11 March 2018 - 02:22 PM

Found a bug regarding the map editor: When I open up the editor fresh so that no map is loaded, and then load an already existing map, the editor crashes (error window 'FinalAlert™ has stopped working'). However, if I create a new map first, and then load other maps, everything loads fine.


Edited by Jyrai, 11 March 2018 - 02:30 PM.

#830 ah14

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Posted 11 March 2018 - 03:43 PM

Hello, when I open the Map Editor it reads MSVCR110.dll is missing from my computer and it takes like 20 clicks to open it, and when I do get into the map editor, it is missing hundreds of items. I downloaded Microsoft Visual C++ 2012 to try and fix it but it did not work. I run both FinalAlertMO and Syringe as an administrator and have tried multiple compatibility modes. I have even reinstalled the game. Mental Omega itself runs perfectly fine, but the Map Editor does not work


#831 UNSC THE CHILL OF WAR

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Posted 11 March 2018 - 04:11 PM

hello,
 
Im getting the this error when starting mental omega.
 
KABOOM
 
Mental omega cline has crashed. Error Message
 
Length cannot be less than zero
parameter name: length
 
If the issue is repeatable, contact the mo staff at mentalomega.com.forum
 
Any help would be great thanks.


Go into the resources folder and use clientxna, this will run the client

#832 ant3b999

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Posted 11 March 2018 - 06:08 PM

hello,
 
Im getting the this error when starting mental omega.
 
KABOOM
 
Mental omega cline has crashed. Error Message
 
Length cannot be less than zero
parameter name: length
 
If the issue is repeatable, contact the mo staff at mentalomega.com.forum
 
Any help would be great thanks.


Go into the resources folder and use clientxna, this will run the client

Sorry I forgot to add starting a multiplayer game. Campaign etc works but not multiplayer

#833 Jyrai

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Posted 11 March 2018 - 09:30 PM

Found a bug regarding the map editor: When I open up the editor fresh so that no map is loaded, and then load an already existing map, the editor crashes (error window 'FinalAlert™ has stopped working'). However, if I create a new map first, and then load other maps, everything loads fine.

 

An update on this, it seems putting the FinalAlert2MO.exe into windows XP compatibility mode has fixed this for me, plus some other occasional crashes.


#834 Terminal Velocity

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Posted 12 March 2018 - 03:14 AM

Hello, when I open the Map Editor it reads MSVCR110.dll is missing from my computer and it takes like 20 clicks to open it, and when I do get into the map editor, it is missing hundreds of items. I downloaded Microsoft Visual C++ 2012 to try and fix it but it did not work. I run both FinalAlertMO and Syringe as an administrator and have tried multiple compatibility modes. I have even reinstalled the game. Mental Omega itself runs perfectly fine, but the Map Editor does not work

Installing the x86 edition of Microsoft Visual C++ 2012 seemed to help.

http://www.microsoft....aspx?id=30679#

And if it's already installed,try launching both x86 and x64 installers and select Repair,then reboot your PC.


MO2.0 Ares Port (Beta):

https://drive.google...BIYEYXz7u8KCAMr

My maps:

Spoiler

#835 Handepsilon

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Posted 12 March 2018 - 03:25 AM

You probably need a lower version of Microsoft Visual C++. Check if 2010 is installed. Unlike most stuff, the newer version doesn't include the older version


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#836 ah14

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Posted 12 March 2018 - 04:56 PM

 

Hello, when I open the Map Editor it reads MSVCR110.dll is missing from my computer and it takes like 20 clicks to open it, and when I do get into the map editor, it is missing hundreds of items. I downloaded Microsoft Visual C++ 2012 to try and fix it but it did not work. I run both FinalAlertMO and Syringe as an administrator and have tried multiple compatibility modes. I have even reinstalled the game. Mental Omega itself runs perfectly fine, but the Map Editor does not work

Installing the x86 edition of Microsoft Visual C++ 2012 seemed to help.

http://www.microsoft....aspx?id=30679#

And if it's already installed,try launching both x86 and x64 installers and select Repair,then reboot your PC.

 

Thank you, it works perfectly now 


#837 Tech concrete bunker

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Posted 12 March 2018 - 05:47 PM

I wanted to play mental Omega but wen it tries to start a game it just returns to the menu. Yesterday it worked fine

#838 3M1R

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Posted 12 March 2018 - 06:19 PM

Hi I recentley installed mental omega 3.3.3 but when I try start campaign mission or skirmish match, the match does not start and it gives "main executable for yuri's revenge has stopped working" and returns main menu.


#839 Tech concrete bunker

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Posted 12 March 2018 - 08:28 PM

Downloading and installing the 3.3.3 manual patch fixed it for me

#840 Fakecop

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Posted 12 March 2018 - 10:13 PM

Problem solved: You have to update the patch manually. For some reason updating via game did not work. 


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