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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#61 BicycleRepairman

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Posted 19 December 2016 - 09:30 AM

Post a client log from [path_to_your_MO_directory]\Client\client.log.


Edited by BicycleRepairman, 19 December 2016 - 09:30 AM.


#62 Speeder

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Posted 19 December 2016 - 09:30 AM

Andrew Cooksey If it's the client that's crashing send a client.log file from /Client subfolder after it has crashed.


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#63 Nablis123

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Posted 19 December 2016 - 10:42 AM

I know this is not the place to ask this but I couldn't figure it out elsewhere,but in the instructions it said that I should not download CnCnet and MO in the same folder, but how can I remove CnCnet from my RA2 folder, I've tried to remove everything that had CnCnet in it , but the mod still doesn't work.



#64 Speeder

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Posted 19 December 2016 - 10:49 AM

Nablis123

It's easier to make a new directory, extract Mental Omega 3.3 there and just copy the required 7 files from Red Alert 2 Yuri's Revenge 1.001 into that folder: http://mentalomega.com/install


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#65 Thesilver

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Posted 19 December 2016 - 10:52 AM

I did have all the files in the wrong place. A smart move of me indeed. Anyway, i found the correct place and everything is working alright now. I tried the first allied mission, noticed all the changed and i am very happy now.

Ah well, off to play everything now.



#66 Nablis123

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Posted 19 December 2016 - 11:28 AM

Nablis123

It's easier to make a new directory, extract Mental Omega 3.3 there and just copy the required 7 files from Red Alert 2 Yuri's Revenge 1.001 into that folder: http://mentalomega.com/install

ok thanks, it worked



#67 Trần Quốc Bảo

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Posted 19 December 2016 - 01:59 PM

ZAWADIAKA I re-installed Windows 10 with new version: Windows 10 Home (not "N").

And I have new errors:

When I don't set compatibility mode (Windows XP SP3) for gamemd.exe and/or syringe.exe, Mental Omega has an error:

Spoiler

When I set compatibility mode (Windows XP SP3) for gamemd.exe and syringe.exe or only syringe.exe, Mental Omega has an error:

Spoiler

When I set compatibility mode (Windows XP SP3) for only gamemd.exe, Mental Omega don't run.

Similar to: Run as admintrator.

-----

This is my Cilent.log:

Spoiler
This is my Syringe.log:
Spoiler
[20:34:38] ===============
 
[20:34:38] WinMain: lpCmdLine = ""gamemd.exe" -SPAWN -CD -LOG -SPAWN"
[20:34:38] WinMain: Trying to load executable file "gamemd.exe"...
 
[20:34:38] SyringeDebugger::RetrieveInfo: Retrieving info from the executable file...
[20:34:38] SyringeDebugger::RetrieveInfo: Executable information successfully retrieved.
[20:34:38] exe = gamemd.exe
[20:34:38] pImLoadLibrary = 0x007E1220
[20:34:38] pImGetProcAddress = 0x007E1250
[20:34:38] pcEntryPoint = 0x007CD80F
[20:34:38] dwExeSize = 0x00497110
[20:34:38] dwExeCRC = 0x54CC0A13
[20:34:38] dwTimestamp = 0x3BDF544E
 
[20:34:38] SyringeDebugger::RetrieveInfo: Opening gamemd.exe to determine imports.
[20:34:38] WinMain: SyringeDebugger::FindDLLs();
 
[20:34:38] SyringeDebugger::FindDLLs: Recognized DLL: "Ares.dll"
[20:34:38] SyringeDebugger::Handshake: Calling "Ares.dll" ...
[20:34:38] SyringeDebugger::Handshake: Answers "Found Yuri's Revenge 1.001 (modified). Applying Ares 0.C." (0)
[20:34:38] SyringeDebugger::FindDLLs: Recognized DLL: "cncnet5.dll"
[20:34:39] SyringeDebugger::FindDLLs: Done (1216 hooks added).
 
[20:34:39] WinMain: SyringeDebugger::Run(" -SPAWN -CD -LOG -SPAWN");
 
[20:34:39] SyringeDebugger::Run: Running process to debug. cmd = "gamemd.exe  -SPAWN -CD -LOG -SPAWN"
[20:34:39] SyringeDebugger::Run: Allocating 0x1000 bytes ...
[20:34:39] SyringeDebugger::Run: pAlloc = 0x001C0000
[20:34:39] SyringeDebugger::Run: Filling allocated space with zero...
[20:34:39] SyringeDebugger::Run: Setting addresses...
[20:34:39] SyringeDebugger::Run: Writing DLL loader & caller code...
[20:34:39] SyringeDebugger::Run: pcLoadLibrary = 0x001C0001
[20:34:39] SyringeDebugger::Run: Entering debug loop...
[20:34:39] SyringeDebugger::HandleException: Could not retrieve ProcAddress for: cncnet5.dll - MZ
[20:34:39] SyringeDebugger::HandleException: Finished retrieving proc addresses.
[20:34:39] SyringeDebugger::HandleException: Creating code hooks.
[20:35:09] SyringeDebugger::Run: Done.
 
[20:35:09] WinMain: SyringeDebugger::Run finished.
[20:35:09] WinMain: Exiting on success.

Edited by Trần Quốc Bảo, 19 December 2016 - 02:01 PM.


#68 Graion Dilach

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Posted 19 December 2016 - 02:50 PM

Do not install Mental Omega to Program Files.
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#69 Bl00dW01f

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Posted 19 December 2016 - 03:27 PM

The game seems to crash when I try to play the campaigns. I can see the loading screen okay, but just after it loads, it crashes. The weird part is, that skirmish and multiplayer works fine for me. It always shows that yuri's revenge had a fatal error.

Spoiler



#70 AlexB

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Posted 19 December 2016 - 04:10 PM

When I don't set compatibility mode (Windows XP SP3) for gamemd.exe and/or syringe.exe, Mental Omega has an error:[...]
When I set compatibility mode (Windows XP SP3) for gamemd.exe and syringe.exe or only syringe.exe, Mental Omega has an error:[...]
When I set compatibility mode (Windows XP SP3) for only gamemd.exe, Mental Omega don't run.
Similar to: Run as admintrator.

If you need to set compatibility settings on gamemd.exe, always launch the client as admin. This should fix this problem.
 

The game seems to crash when I try to play the campaigns. I can see the loading screen okay, but just after it loads, it crashes. The weird part is, that skirmish and multiplayer works fine for me. It always shows that yuri's revenge had a fatal error.

Send me a PM in the client, if you have time.

#71 Z4turn

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Posted 19 December 2016 - 11:44 PM

So, I'm having this problem where I click on the "Launch Game" and instead of starting Mental Omega, it runs the Yuri's Revenge file and directs me into the main menu of Yuri's Revenge.

 

The strange part is that I've played the 3.3 mod 2days ago, and now I just wanted to try again and this happened, any thoughts?



#72 Speeder

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Posted 20 December 2016 - 12:10 AM

Did you try rebooting?


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#73 Z4turn

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Posted 20 December 2016 - 12:36 AM

It seems like rebooting fixed it, any idea what could had happened and can I expect this to happen again?



#74 Speeder

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Posted 20 December 2016 - 12:52 AM

What's your operating system and do you have any anti-viruses installed?


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#75 Z4turn

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Posted 20 December 2016 - 01:14 AM

Windows 7 64bits, no antivirus, I do whoever have Malwarebytes Anti-Malware, Spybot Search and Destroy and Ccleaner, all of them are free editions, so none of them are working real-time.


Edited by Z4turn, 20 December 2016 - 01:17 AM.


#76 Handepsilon

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Posted 20 December 2016 - 02:04 AM

It's not an error, but it seems that while playing campaign and connected to internet (without logging in mind you), CnCNet client will open a window for brief moment (noticeable in taskbar) and makes the game minimize for some reason


Edited by Handepsilon, 20 December 2016 - 02:04 AM.

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#77 Abc12341

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Posted 20 December 2016 - 02:30 AM

every time I run, screen goes black, audio still works. Windows SP2/3, 16-bit color, disable high dpi, run as admin compatibility for Syringe/gamemd/yuri/mentalomegaclient.exe made no difference. i have rebooted also.

EDIT: before, had all files from ra2 in folder in mo directory; instead, deleted that mo directory being used, made new one, reinstalled files there, and got the only 7 files i needed from ra2/yr. now, game runs, but pausing game won't show menu and just shows last image from in-game; also, game is extremely laggy/choppy (unplayable). OS is windows 10 game version is from Origin, anti virus I have malwarebytes but it's off, and also I have norton, but it hasn't impacted yr before. "Back Buffer in Video Memory" option in client doesn't have any effect either.

 

edit - i notice that the install instructions say "copy the following files from Red Alert 2 Yuri's Revenge to it, and then extract Mental Omega 3.3 files there"; I actually first made the mo directory, then placed the required files from ra2 in it. Guessing the instructions' way is how it's supposed to be, even though seems minor (not sure if instructions literally mean to do this) - anyways, kinda desperate now. Trying this. edit again... nope, no difference made.

 

last edit... resolved myself... completely overlooked using different renderers. IE-DDRAW works vs the default (once again, edit - actually TS-DDRAW fully removes issue, IE has some choppiness too). sorry


Edited by Abc12341, 20 December 2016 - 04:34 AM.


#78 UltraSpinkie

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Posted 20 December 2016 - 05:31 AM

I've tried everything but the Client will start but then just quit on me here is the most recent error log:

 

19.12. 23:57:46.822    ***Logfile for Mental Omega Client client***
19.12. 23:57:47.032    Client version: 2.0.2.9
19.12. 23:57:47.032    Loading settings.
19.12. 23:57:47.102    Initializing updater.
19.12. 23:57:47.112    Update mirror count: 1
19.12. 23:57:47.112    Running from: clientdx.exe
19.12. 23:57:47.112    Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
19.12. 23:57:47.112    Selected OS profile: Windows 7
19.12. 23:57:47.112    Removing partial custom component downloads.
19.12. 23:57:47.112    Checking for the existence of FinalSun.ini.
19.12. 23:57:47.112    FinalSun.ini doesn't exist - writing default settings.
19.12. 23:57:47.112    An exception occured while checking the existence of FinalSun settings
19.12. 23:57:47.112    Writing installation path to the Windows registry.
19.12. 23:57:47.874    InitGraphicsMode: 1280x720
19.12. 23:57:48.056    Checking local file versions.
19.12. 23:57:48.056    Loading maps.
19.12. 23:57:48.216    Hardware info: AMD Athlon™ II X2 250 Processor (2 cores)  Video controller: NVIDIA GeForce GTX 560 Ti   
19.12. 23:57:53.169    Attempting to parse INI\Battle.ini to populate mission list.
19.12. 23:57:53.189    File INI\Battle.ini not found. Ignoring.
19.12. 23:57:53.189    Attempting to parse INI\BattleClient.ini to populate mission list.
19.12. 23:57:53.280    Finished parsing INI\BattleClient.ini.
19.12. 23:57:53.550    Skipping reading statistics because the file doesn't exist!
19.12. 23:57:53.642    KABOOOOOOM!!! Info:
19.12. 23:57:53.642    Message: Retrieving the COM class factory for component with CLSID {56FDF344-FD6D-11D0-958A-006097C9A090} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E).
19.12. 23:57:53.644    Source: DTAClient
19.12. 23:57:53.645    TargetSite.Name: .ctor
19.12. 23:57:53.645    Stacktrace:    at DTAClient.DXGUI.Generic.TaskbarProgress..ctor()
   at DTAClient.DXGUI.Generic.UpdateWindow.Initialize()
   at Rampastring.XNAUI.XNAControls.XNAControl.AddChild(XNAControl child)
   at DTAClient.DXGUI.Generic.MainMenuDarkeningPanel.Initialize()
   at Rampastring.XNAUI.XNAControls.XNAControl.AddChild(XNAControl child)
   at DTAClient.DXGUI.Generic.MainMenu.Initialize()
   at Rampastring.XNAUI.WindowManager.AddAndInitializeControl(XNAControl control)
   at DTAClient.DXGUI.Generic.LoadingScreen.Finish()
   at DTAClient.DXGUI.Generic.LoadingScreen.Start()
   at DTAClient.DXGUI.Generic.LoadingScreen.Update(GameTime gameTime)
   at Rampastring.XNAUI.WindowManager.Update(GameTime gameTime)
   at Microsoft.Xna.Framework.Game.<>c.<.cctor>b__114_1(IUpdateable updateable, GameTime gameTime)
   at Microsoft.Xna.Framework.Game.SortingFilteringCollection`1.ForEachFilteredItem[TUserData](Action`2 action, TUserData userData)
   at Microsoft.Xna.Framework.Game.Update(GameTime gameTime)
   at Microsoft.Xna.Framework.Game.DoUpdate(GameTime gameTime)
   at Microsoft.Xna.Framework.Game.Tick()
   at MonoGame.Framework.WinFormsGameWindow.RunLoop()
   at MonoGame.Framework.WinFormsGamePlatform.RunLoop()
   at Microsoft.Xna.Framework.Game.Run(GameRunBehavior runBehavior)
   at Microsoft.Xna.Framework.Game.Run()
   at DTAClient.Startup.Execute()
   at DTAClient.RealMain.ProxyMain(String[] args)
   at DTAClient.Program.Main(String[] args)

Attached Files



#79 Abc12341

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Posted 20 December 2016 - 06:39 AM

unrelated to my last post, had a seemingly random crash on Allied mission 14. gonna attach 4 files that I think I'm supposed to (put the .log files and .dmp in dropbox because couldn't attach using reply options)

debug.log: https://www.dropbox..../debug.log?dl=0

except.txt: https://www.dropbox....except.txt?dl=0

extcrashdump.dmp: https://www.dropbox....shdump.dmp?dl=0

syringe.log: https://www.dropbox....yringe.log?dl=0


Edited by Abc12341, 20 December 2016 - 06:39 AM.


#80 wjec

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Posted 20 December 2016 - 06:41 AM

I'm hoping I can get some clarification.

 

Is the only way to play MO 3.3 on Windows 10 to use the Origin version?

 

XWIS doesn't work, cracked versions don't work, and my original discs can't install on Windows 10.

 

If that is the only way to go, I do understand. I was just really hoping to avoid it it since I've already got 4 legitimate copies of RA2 and YR across my original discs and collection discs.

 

But if there is any way to get it working otherwise (I'd especially prefer using my discs) I'd really appreciate getting pointed in the right direction.

 

Thanks!






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