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MO3.3 SUPPORT // Game or Client Crashes & Launch Issues Megathread


Best Answer Speeder, 05 April 2024 - 11:38 AM

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This is a list of the most common technical issues that users might encounter trying to play Mental Omega, including using it with Steam/EA App.
 
The Steam/EA App test fix can be downloaded from our Discord's #support_solutions section for now.
 
Solutions to these problems on:
- Website: https://mentalomega.com/issues
- Discord: https://mentalomega.com/discord
(support_solutions & support channels)
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#1181 Im#NuMBeR1

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Posted 04 March 2019 - 01:04 AM

There's nothing wrong with your game version. I think it was just a typo in the version number.

When you said CnCNet client, did you mean the one that came with MO or the one used for vanilla YR? Both are incompatible to use on the same folder, so you will need to make separate folder for MO (as per installation instruction in website)

On the other hand, the game seems to be working fine dfor you. The only problem is that your game launches slowly. How good is your computer?

CPU: AMD FX 6300 3.5GHz

RAM: 16GB

GPU: Radeon R9 280X

 

Mental Omega online starts launching as soon as (and only as soon as) my friend (or anyone I try to game with) already loads into the game, then once it starts saying I've disconnected and the friend has been claimed victorious, my game will then load and then say "You are victorious". I can load in on Skirmish fine.

 

All 3 of the files are set to run as admin, and set as XP SP3 compatibility.



#1182 Handepsilon

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Posted 04 March 2019 - 01:09 AM

Your Operating System as well as your renderer settings?

Also, did you open anything that might eat away processor and RAM? (Web Browser for example) The game runs only with single core

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#1183 Im#NuMBeR1

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Posted 04 March 2019 - 01:19 AM

Your Operating System as well as your renderer settings?

Also, did you open anything that might eat away processor and RAM? (Web Browser for example) The game runs only with single core

Windows 10 Pro x64, same as my friend. My friend has an i7 7700K 8 Core 4.2GHz, 16GB, GTX 1080 8GB. My GPU is a 3GB though. I left the renderer stuff alone and didn't configure it. We can play CNCNet perfectly fine without issues, it's just MO that I have an issue with.



#1184 Handepsilon

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Posted 04 March 2019 - 01:24 AM

Try setting the renderer to be DDrawCompat then. MO for Win 8 an 10 usually needs renderer change

GPU in MO is meaningless btw. The game takes memory processing into account the most

Edited by Handepsilon, 04 March 2019 - 01:25 AM.

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#1185 Im#NuMBeR1

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Posted 04 March 2019 - 01:32 AM

Try setting the renderer to be DDrawCompat then. MO for Win 8 an 10 usually needs renderer change

GPU in MO is meaningless btw. The game takes memory processing into account the most

Okay. Does it matter though that my game is Origin and it's like v1.1.x something? I also tried to install CnCNet to a different folder outside of the game install and it wouldn't work. Do I just install MO into a different folder? Last time it nagged at me wanting to be installed with the games files where CnCNet was.


Edited by Im#NuMBeR1, 04 March 2019 - 01:33 AM.


#1186 Handepsilon

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Posted 04 March 2019 - 01:59 AM

Usually people install MO elsewhere from RA2. mentalomega.com/Install will tell you what you need. Aside from the MO files, you also need 7(?) Files from YR folder for it to work (listed in the install guide), otherwise the client will return an error because the files cannot be found.

And as I said earlier, that version numbering could just be a typo. You have the right version, don.t worry. There has always only been one patch for YR, and origin version always has the latest patch

Edited by Handepsilon, 04 March 2019 - 02:00 AM.

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#1187 Im#NuMBeR1

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Posted 05 March 2019 - 04:23 PM

Usually people install MO elsewhere from RA2. mentalomega.com/Install will tell you what you need. Aside from the MO files, you also need 7(?) Files from YR folder for it to work (listed in the install guide), otherwise the client will return an error because the files cannot be found.

And as I said earlier, that version numbering could just be a typo. You have the right version, don.t worry. There has always only been one patch for YR, and origin version always has the latest patch

Thank you for your help!



#1188 Moizez102

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Posted 06 March 2019 - 05:08 AM

Hello! I am having a problem with the launcher of Mental Omega, manjaro linux with wine 4.2, I do not know why but it gives me the following error: "CnC.net has crashed. Error message: Unable to map SID: S-1-5-21- 0-0-0-1000 "

already try to change the wine version to 32 bits, and also try to run the "clientxna"

I searched for my error but I could not find anything about it

 

please help, I really want to play the mod



(sorry for my bad english btw)

 


Edited by Moizez102, 06 March 2019 - 05:09 AM.


#1189 zpimp

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Posted 10 March 2019 - 09:45 PM

for linux read my post here https://github.com/C...lient/issues/59

it seems to be easier to play on linux than on windows

if you have any problems with this game on linux, message me



#1190 FireFlame

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Posted 16 March 2019 - 08:36 PM

When I start a campaign mission or a skirmish game I get a black screen, I followed all the instructions and everything, can you help? I'm excited to play this mod.

#1191 FireFlame

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Posted 16 March 2019 - 08:36 PM

When I start a campaign mission or a skirmish game I get a black screen, I followed all the instructions and everything, can you help? I'm excited to play this mod.

#1192 FireFlame

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Posted 16 March 2019 - 08:36 PM

When I start a campaign mission or a skirmish game I get a black screen, I followed all the instructions and everything, can you help? I'm excited to play this mod.

#1193 Handepsilon

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Posted 19 March 2019 - 01:18 AM

I will assume that the triple post was an accident.

Check app's compatibility mode, set all executables to run to with Windows XP SP2. Also use another renderer other than the default. DDraw Compat works for Win 8 and 10 I think

Edited by Handepsilon, 19 March 2019 - 01:18 AM.

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#1194 whyisitsohardtoreportabug

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Posted 22 March 2019 - 01:37 AM

Okay, just wanted to quickly report a bug I found in 3.3.4 under Windows 7 64 bit.

If you use Morales to destroy the new Tyrant (the one that can burrow) the game might crash. This only happens if Morales is using his rifle. I believe it only happens while the Tyrant is facing to one specific side away from Morales. It might be that the Tyrant was about to burrow while the shot hit. Either way, the game crashes with a error but I am unable to send the bug for network issues (sorry, I had to make an account and forgot the error detail, my bad).

Can someone else reproduce this?



#1195 Handepsilon

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Posted 22 March 2019 - 08:01 PM

What map is this in, or have you reproduced in more than once on two vastly different maps?


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#1196 VEngencus

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Posted 27 March 2019 - 11:31 AM

when i start a game i get a black screen

 



#1197 Handepsilon

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Posted 28 March 2019 - 12:44 PM

Try different renderer, DDrawCompat or TS-DDraw might work

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#1198 Ouroboros2244

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Posted 07 April 2019 - 07:33 PM

Hello! I am having some problem with "Fatal Error!" after started campaign and skirmish missions.

It said "Yuri's revenge has encounter fatal error!, Would you like to create a full  crash report for the Developer?"


debug.log :

Initialized Ares version: 18.257.1409
Ares requires a CPU with SSE support. Available.
Set Process Affinity: 1l (1)
Optimizing list of CD drives for NoCD mode.
Checking available disk space
Using GetDiskFreeSpaceEx
Free disk space is 160573 Mb
Init Encryption Keys.
Init_Keys - declarations
Init_Keys - Load
Init_Keys - Init fast key
 EXPANDMO99.MIX EXPANDMO97.MIX EXPANDMO96.MIX EXPANDMO95.MIX CACHE.MIX CACHE.MIX CACHE.MIX LOCAL.MIXMaxLabelLen = 31
Language: US
Focus_Restore()
Focus_Restore(): _MouseCaptured = false
Focus gained
Default
Default
Prep direct draw.
DSurface::Create_Primary
DSurface::AllowStretchBlits = true
DSurface::AllowHWFill = true
DSurface::Create_Primary - Creating surface
CreateSurface OK
DSurface::Create_Primary done
Allocating new surfaces
CompositeSurface (1112x720) SYSTEM MEMORY ENABLE_3D
TileSurface (1112x720) SYSTEM MEMORY ENABLE_3D
SidebarSurface (168x720) SYSTEM MEMORY
HiddenSurface (1280x720) SYSTEM MEMORY
AlternateSurface (1280x720) SYSTEM MEMORY
Calc_Confining_Rect(3,26,1280,720)
Profile: CPU:1 (3696Mhz Pentium Pro)
Profile: RAM:10 (2048Mb)
Profile: VRAM:3 (0Mb)
Profile: VRAM speed:5 (0 blits per second)
Overall performance profile = 1
Main_Game
Init Game
Bootstrap.....LOADED NTRLMD.MIXLOADED NEUTRAL.MIX
event mempool size = 192000
 ...OK
Init Mouse
Init CDROM
Calling Force_CD_Available
Init Secondary Mixfiles..... CONQMD.MIX CONQUER.MIX CAMEOMD.MIX CAMEO.MIX mapsmo03.mixMULTIMO.MIX     Initializing ThemesMD.MIX
 THEME.MIX movmo03.mix ...OK
Init Campaigns
Init Heaps
Init Threads
Reading Game Settings
--------- Loading SUN.INI settings ---------------
GameSpeed = 1
Difficulty = 2
CampDifficulty = 0
ScrollMethod = 0
ScrollRate = 3
AutoScroll is ON
DetailLevel = 2
SideBar on RIGHT
Sidebar Text is ON
ActionLines are ON
ShowHidden is ON
ToolTips are ON
Resolution = 1280 X 720
StretchMovies is OFF
AllowHiRes is OFF
SoundVolume = 0.100000
VoiceVolume = 0.100000
ScoreVolume = 0.100000
ScoreRepeat is OFF
ScoreShuffle is OFF
Emulated sound card latency default = 9
--------- Loading Ares global settings -----------
[Developer error]Unrecognized UI action value: show
[Developer error]Unrecognized UI action value: show
QuickExit is ON
AllowMultiEngineer is OFF
CampaignList is ON
ShowDebugCampaigns is OFF
Color count is 13
Mod is Mental Omega (3.3.4) with 94CCF84A
--------- Complete -------------------------------
Init Anim System
Init Color Remap Tables
Creating TacticalMap
Reading SOUNDMD.INI
Reading EVAMD.INI
Reading THEMEMD.INI
Reading MOVIEMD.INI
Init Bulk Data
RadarClass::One_Time()
Set_View_Dimensions(0,0,1112,688)
Deleting ZBuffer
Allocating ZBuffer (1112x688)
Deleting ABuffer
Allocating ABuffer (1112x688)
MessageListClass::Init(Width: 1098)
MessageListClass::Set_Width(1104)
Set_View_Dimensions(exit)
Checking available disk space
Using GetDiskFreeSpaceEx
Free disk space is 160573 Mb
Session one time init. UniqueID is 0127d660
Init Rules
[Developer warning]BuildingType CAPALACE02 has a custom foundation which does not include cell 0,0. This breaks AI base building.
Init random number
Seed is 0084be7b
Init Commands
Game Init Completed.
ExceptionReturnStack = 0019D474
ExceptionReturnAddress = 0048CDA8
Init random number
Seed is 0084be7b
WinsockInterface constructed
WinsockInterface init.
About to call WSAStartup
Winsock initialised OK
Winsock version is 1.1
Found protocol Vmbus, max frame size is 0
Found protocol UDP/IP, max frame size is 65527
Found protocol UDP/IP, max frame size is 65527
Found protocol afunix, max frame size is 0
Found protocol UDP/IP, max frame size is 65527
Found protocol UDP/IPv6, max frame size is 65527
About to open primary UDP socket
About to bind the UDP socket to port 0
Socket option SO_RCVBUF set OK
Socket option SO_SNDBUF set OK
Primary UDP Socket init complete
IPX Manager: RetryDelta = 60
MaxAhead is 15
**** IPXManagerClass::Init ***
About to open primary UDP socket
About to bind the UDP socket to port 1234
Socket option SO_RCVBUF set OK
Socket option SO_SNDBUF set OK
Primary UDP Socket init complete
About to query the host name
About to call gethostbyname
gethostbyname failed! Error code 11001
Exception handler fired!
Exception C0000005 at 007B353E

except.txt :

Internal Error encountered!
---------------------
Ares version: 18.257.1409
---------------------
Exception code: C0000005 at 007B353E
Registers:
EIP: 007B353E	ESP: 0019D2E4	EBP: 0019D44C
EAX: 00000000	EBX: 00000000	ECX: 83ED405F
EDX: 00000000	ESI: 00000000	EDI: 19B80F30

Stack dump:
0019D2E4: 00000001
0019D2E8: 00001388
0019D2EC: 0048B1E4
0019D2F0: 00000040
0019D2F4: 10526010
0019D2F8: 00000000
0019D2FC: 00000000
0019D300: 0048BEC2
0019D304: 00000020
0019D308: 3F62694B
0019D30C: 00000100
0019D310: 0000000C
0019D314: 105F6640
0019D318: 00000300
0019D31C: 00000000
0019D320: 00000000
0019D324: 00000000
0019D328: 0019D334
0019D32C: 007CDA69
0019D330: 00B78268
0019D334: 00000000
0019D338: 007C9492
0019D33C: 00000009
0019D340: 0E8AEC64
0019D344: 00000009
0019D348: 00000040
0019D34C: 10526010
0019D350: 007C9452
0019D354: 00000300
0019D358: 007C8E22
0019D35C: 00000300
0019D360: 00000001
0019D364: 0053FB09
0019D368: 00000300
0019D36C: 0053FB25
0019D370: 00000001
0019D374: 00A8E9C0
0019D378: 0019D44C
0019D37C: 00000000
0019D380: 00540C18
0019D384: 00000000
0019D388: 0053F56B
0019D38C: 00001388
0019D390: 00A8E9C0
0019D394: 00540C33
0019D398: 1A8FDDD0
0019D39C: 00000000
0019D3A0: 005DA6CD
0019D3A4: 31B6DE1A
0019D3A8: 00000000
0019D3AC: 00000000
0019D3B0: 6BBC2D51
0019D3B4: 6BBC926A
0019D3B8: 31B6DE1A
0019D3BC: 00000002
0019D3C0: 00000001
0019D3C4: 00000020
0019D3C8: 541D4199
0019D3CC: 00C64318
0019D3D0: 0019D40C
0019D3D4: 541D107A
0019D3D8: 00C642F8
0019D3DC: 2E302E30
0019D3E0: 00302E30
0019D3E4: 00000001
0019D3E8: 07DD2100
0019D3EC: 00000000
0019D3F0: 00000000
0019D3F4: 0019D3E0
0019D3F8: 00000004
0019D3FC: 0019FED4
0019D400: 541C5430
0019D404: CAE71984
0019D408: FFFFFFFE
0019D40C: 541D106D
0019D410: 541AE94E
0019D414: 00C642F8
0019D418: 00000004
0019D41C: 00000000
0019D420: 00C642F8
0019D424: 0081D53C
0019D428: 00000000
0019D42C: 0019D468
0019D430: 00FF000D
0019D434: 0019D438
0019D438: 72730000
0019D43C: 000004D2
0019D440: FFFFFFFF
0019D444: 07DD2100
0019D448: 0019F0A4
0019D44C: 0019D46C
0019D450: 6BBC254B
0019D454: 0048CDA8
0019D458: 0019D474
0019D45C: 0048CDA8
0019D460: 0048CDCA
0019D464: 0081D53C
0019D468: 0048CDA8
0019D46C: 0019F0A4
0019D470: 0048CDD8
0019D474: 07DD2100
0019D478: 00000000
0019D47C: 00000000
0019D480: 00000000
0019D484: 00000000
0019D488: 00000000
0019D48C: 00000000
0019D490: 00000000
0019D494: 00000000
0019D498: 00000000
0019D49C: 00000000
0019D4A0: 00000000
0019D4A4: 00000000
0019D4A8: 00000000
0019D4AC: 00000000
0019D4B0: 00000000
0019D4B4: 00000000
0019D4B8: 00000000
0019D4BC: 00000000
0019D4C0: 00000000
0019D4C4: 00000000
0019D4C8: 00000000
0019D4CC: 00000000
0019D4D0: 00000000
0019D4D4: 00000000
0019D4D8: 00000000
0019D4DC: 00000000
0019D4E0: 00000000
0019D4E4: 00000000
0019D4E8: 00000000
0019D4EC: 00000000
0019D4F0: 00000000
0019D4F4: 00000000
0019D4F8: 00000000
0019D4FC: 00000000
0019D500: 00000000
0019D504: 00000000
0019D508: 00000000
0019D50C: 00000000
0019D510: 00000000
0019D514: 00000000
0019D518: 00000000
0019D51C: 00000000
0019D520: 00000000
0019D524: 00000000
0019D528: 00000000
0019D52C: 00000000
0019D530: 00000000
0019D534: 00000000
0019D538: 00000000
0019D53C: 00000000
0019D540: 00000000
0019D544: 00000000
0019D548: 00000000
0019D54C: 00000000
0019D550: 00000000
0019D554: 00000000
0019D558: 00000000
0019D55C: 00000000
0019D560: 00000000
0019D564: 00000000
0019D568: 00000000
0019D56C: 00000000
0019D570: 00000000
0019D574: 00000000
0019D578: 00000000
0019D57C: 00000000
0019D580: 00000000
0019D584: 00000000
0019D588: 00000000
0019D58C: 00000000
0019D590: 00000000
0019D594: 00000000
0019D598: 00000000
0019D59C: 00000000
0019D5A0: 00000000
0019D5A4: 00000000
0019D5A8: 00000000
0019D5AC: 00000000
0019D5B0: 00000000
0019D5B4: 00000000
0019D5B8: 00000000
0019D5BC: 00000000
0019D5C0: 00000000
0019D5C4: 00000000
0019D5C8: 00000000
0019D5CC: 00000000
0019D5D0: 00000000
0019D5D4: 00000000
0019D5D8: 00000000
0019D5DC: 00000000
0019D5E0: 00000000
0019D5E4: 00000000
0019D5E8: 00000000
0019D5EC: 00000000
0019D5F0: 00000000
0019D5F4: 00000000
0019D5F8: 00000000
0019D5FC: 00000000
0019D600: 00000000
0019D604: 00000000
0019D608: 00000000
0019D60C: 00000000
0019D610: 00000000
0019D614: 00000000
0019D618: 00000000
0019D61C: 00000000
0019D620: 00000000
0019D624: 00000000
0019D628: 00000000
0019D62C: 00000000
0019D630: 00000000
0019D634: 00000000
0019D638: 00000000
0019D63C: 00000000
0019D640: 00000000
0019D644: 00000000
0019D648: 00000000
0019D64C: 00000000
0019D650: 00000000
0019D654: 00000000
0019D658: 00000000
0019D65C: 00000000
0019D660: 00000000
0019D664: 00000000
0019D668: 00000000
0019D66C: 00000000
0019D670: 00000000
0019D674: 00000000
0019D678: 00000000
0019D67C: 00000000
0019D680: 00000000
0019D684: 00000000
0019D688: 00000000
0019D68C: 00000000
0019D690: 00000000
0019D694: 00000000
0019D698: 00000000
0019D69C: 00000000
0019D6A0: 00000000
0019D6A4: 00000000
0019D6A8: 00000000
0019D6AC: 00000000
0019D6B0: 00000000
0019D6B4: 00000000
0019D6B8: 00000000
0019D6BC: 00000000
0019D6C0: 00000000
0019D6C4: 00000000
0019D6C8: 00000000
0019D6CC: 00000000
0019D6D0: 00000000
0019D6D4: 00000000
0019D6D8: 00000000
0019D6DC: 00000000
0019D6E0: 00000000

Edited by Ouroboros2244, 07 April 2019 - 07:35 PM.


#1199 AlexB

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Posted 09 April 2019 - 07:11 PM

**** IPXManagerClass::Init ***
About to open primary UDP socket
About to bind the UDP socket to port 1234
Socket option SO_RCVBUF set OK
Socket option SO_SNDBUF set OK
Primary UDP Socket init complete
About to query the host name
About to call gethostbyname
gethostbyname failed! Error code 11001
Exception handler fired!
Exception C0000005 at 007B353E

The issue is pointed out in the log. The gethostbyname function failed and returned invalid data. Then the game used that data and crashed.
I haven't seen this kind of crash before, and neither know the reason for it nor how to fix it, sorry.

#1200 andrethecat

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Posted 14 April 2019 - 08:20 AM

hello I have a proplem as metalomega 334 does not want to start.

 

 

 

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